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Computer freeze followed with an crash.


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#1 Tweekz

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Posted 21 November 2015 - 09:17 AM

Hi, so i just recently got this problem and it appeared just after ive installed my new SSD, "Kingston SSDNow v300" Ive never had any crashes before i installed it or something like that.

 

So i just got this freeze. It went like this, i had Spotify on, randomly the song was like BRRRRRRR, and i had to turn down the volume (couldnt move anything) > after 3 Seconds i could move > brrrrrrrr (cannot move) > THEN a last one, then it suddenly got black like the computer "closed down itself" Then it said on the screen (No Signal) and the computer restarted... 

 

I did make an log from MiniToolBox RIGHT after the computer got started up again, With "List last 10 Event viewer errors, List users, partitions, and memorysize, list minidump files" I attached the MTB LOG!

 

I am running Windows 10 Pro N version. Gyazo picture from SPECCY: https://i.gyazo.com/3f925994b2ee7a4496e3d2abb6c32f8d.png  

 

 

If there is anything more you need to know just tell me, i really startin to get pissed off by this freeze as ive never had problems before the SSD, and i should be happy with an new SSD instead of angry haha! Appreciate all help i can get! Thank you!

 

 

Attached Files

  • Attached File  MTB.txt   14.01KB   3 downloads


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#2 Tweekz

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Posted 22 November 2015 - 07:52 AM

Saw this error in the EVENT VIEWER.

"

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000119 (0x000000000000000d, 0x000000000000000d, 0xffffe001977fc390, 0x0000000024040000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: bc386ead-e59c-4f63-98d5-c48d71017229. "



#3 usasma

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Posted 24 November 2015 - 07:03 AM

Sorry for the delay in responding, I've been very busy at home and at work.

 

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Should you have problems with the perfmon report, please disregard it (I don't use it very much anyway).

Should the app lock up for more than 15 minutes while searching for Network information (it does this in my copy of W10), go ahead and kill the app. 
Then navigate to the Documents folder and zip up the 18 reports in the SysnativeFileCollectionApp folder - then upload that with your next post.

If that doesn't work, then you can try this new app (from a friend of mine):  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
***********************************************************************************************************

Also, let's have a look at this report:

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Tweekz

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Posted 24 November 2015 - 10:26 AM

Here is the Perfmon System Health.zip+ SysnativeFileCollectionApp.zip ! 

 

Will check the other stuff you wrote also but atleast this is something to start with i guess! And thank you for the answer no matter how late it is! :)'

 

EDIT: Got the Event Files here also!

Attached Files


Edited by Tweekz, 24 November 2015 - 10:28 AM.


#5 Tweekz

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Posted 24 November 2015 - 10:34 AM

Sorry for the delay in responding, I've been very busy at home and at work.

 

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Should you have problems with the perfmon report, please disregard it (I don't use it very much anyway).

Should the app lock up for more than 15 minutes while searching for Network information (it does this in my copy of W10), go ahead and kill the app. 
Then navigate to the Documents folder and zip up the 18 reports in the SysnativeFileCollectionApp folder - then upload that with your next post.

If that doesn't work, then you can try this new app (from a friend of mine):  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
***********************************************************************************************************

Also, let's have a look at this report:

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

Sorry for this double post. But i forgot to QUOTE you, so i dont know if you will see that ive posted! Anyways here you go haha, and sorry again for the 2nd post!



#6 usasma

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Posted 25 November 2015 - 07:44 AM

Nothing real significant in the event log files - although there may be a driver needed (as access to drivers is prohibited by policy in Windows Update).

The absence of significant events suggests a hardware/incompatibility/low-level driver problem.

 

Your UEFI/BIOS (version 1903) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

 

The uploaded reports don't include the systeminfo.txt report.  As such, please be sure to check for Windows Updates and get ALL available updates.

Many, many Windows Updates errors in the WER section of MSINFO32.

 

Run the following command in a Powershell window that's run as an Administrator in order to re-register the Windows Store apps (you have many, many, many Store errors in the WER section of MSINFO32):

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

From this article:  http://www.thewindowsclub.com/re-register-windows-store-apps
Be sure that Edge is closed (in Task Manager).  Cortana will spit an error as it's still running - don't worry about that for now. (I don't know if Cortana or Edge is in the N version of W10)

 

Check the MSINFO32 report (in the Windows Error Reporting (WER) section - it's the very last section) for the StoreAgentScanForUpdatesFailure error for a while after doing this.

Be sure to check the dates and see if the error recurs.  If it does, then we'll try some other stuff.

 

Although there are no memory dumps in the uploaded reports, there are several STOP 0x117 and 0x141 errors in the WER section of MSINFO32

These are related to your video.  Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html


Finally, please do not use registry cleaner/fixer products.  The registry doesn't need this, and they can cause serious problems with your system.


Edited by usasma, 25 November 2015 - 07:44 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Tweekz

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Posted 26 November 2015 - 02:40 AM

Nothing real significant in the event log files - although there may be a driver needed (as access to drivers is prohibited by policy in Windows Update).

The absence of significant events suggests a hardware/incompatibility/low-level driver problem.

 

Your UEFI/BIOS (version 1903) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

 

The uploaded reports don't include the systeminfo.txt report.  As such, please be sure to check for Windows Updates and get ALL available updates.

Many, many Windows Updates errors in the WER section of MSINFO32.

 

Run the following command in a Powershell window that's run as an Administrator in order to re-register the Windows Store apps (you have many, many, many Store errors in the WER section of MSINFO32):

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

From this article:  http://www.thewindowsclub.com/re-register-windows-store-apps
Be sure that Edge is closed (in Task Manager).  Cortana will spit an error as it's still running - don't worry about that for now. (I don't know if Cortana or Edge is in the N version of W10)

 

Check the MSINFO32 report (in the Windows Error Reporting (WER) section - it's the very last section) for the StoreAgentScanForUpdatesFailure error for a while after doing this.

Be sure to check the dates and see if the error recurs.  If it does, then we'll try some other stuff.

 

Although there are no memory dumps in the uploaded reports, there are several STOP 0x117 and 0x141 errors in the WER section of MSINFO32

These are related to your video.  Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html


Finally, please do not use registry cleaner/fixer products.  The registry doesn't need this, and they can cause serious problems with your system.

Checked some of these stuff, so like 'CCLEANER' you mean? Thats the only problem changing with failed registry stuff etc. Do you think if i reformat my whole computer could it help this crash? :) I just wanna fix it the easiest way. Cant seem to find how to fix it even tho you sent so many options and such.. Uninstalled Daemon tools also.



#8 usasma

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Posted 26 November 2015 - 07:19 AM

I try to break things up by paragraphs - so work a paragraph and if you have problems with it, post back with your questions.

We'll help out with more detailed instructions in the areas that you get stuck in.

 

I'm not going to get into the discussion of registry cleaners vs the registry cleaner in CCleaner.
But, in short, it's best to avoid using them.  They don't usually help out, and they can hurt the system (CCleaner's seems less damaging than others IME).

 

There's 3 things that I look for in systems with BSOD's:

- 3rd party (non-Windows) problems

- hardware problems

- Windows problems

 

A reinstall of Windows (without anything additional being added) will tell you if Windows was to blame.

But it won't tell you if the installation media was to blame (so you'll have to try other installation media if the first try fails to fix it).

Also, you don't want to install  any 3rd party programs - but there are some that you can't avoid (drivers and antivirus) - keep them to a minimum.

Finally, you must get ALL available Windows Updates.

FWIW - this will also tend to show that 3rd party programs aren't at fault (in the new installation) as you haven't installed them.  So, if the system is still having problems, it's most likely a hardware problem at that point.

For hardware problems we use these 2 sets of tests:

- http://www.carrona.org/hwdiag.html

- http://www.carrona.org/strpdown.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Tweekz

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Posted 28 November 2015 - 08:15 AM

I try to break things up by paragraphs - so work a paragraph and if you have problems with it, post back with your questions.

We'll help out with more detailed instructions in the areas that you get stuck in.

 

I'm not going to get into the discussion of registry cleaners vs the registry cleaner in CCleaner.
But, in short, it's best to avoid using them.  They don't usually help out, and they can hurt the system (CCleaner's seems less damaging than others IME).

 

There's 3 things that I look for in systems with BSOD's:

- 3rd party (non-Windows) problems

- hardware problems

- Windows problems

 

A reinstall of Windows (without anything additional being added) will tell you if Windows was to blame.

But it won't tell you if the installation media was to blame (so you'll have to try other installation media if the first try fails to fix it).

Also, you don't want to install  any 3rd party programs - but there are some that you can't avoid (drivers and antivirus) - keep them to a minimum.

Finally, you must get ALL available Windows Updates.

FWIW - this will also tend to show that 3rd party programs aren't at fault (in the new installation) as you haven't installed them.  So, if the system is still having problems, it's most likely a hardware problem at that point.

For hardware problems we use these 2 sets of tests:

- http://www.carrona.org/hwdiag.html

- http://www.carrona.org/strpdown.html

I did an reformat, and i still have this error, ive tried look into the event viewer and see what could be wrong and cause the crash but i dont know. Kernel-power error all the time i guess, but that doesnt give me anything that could fix it.. Of course there could be an Hardware problem, but i dont think it should be my Video card? Cause when im playing games, i could play for HOURS and im not even scared for it to crash. It ONLY crashes while browsing/desktop stuff. While gaming, never gotten an crash. Im wondering if there could be any problems with the how much volt or power the PSU gives as i installed SSD? (Shouldnt do that much difference right?) I have Corsair CX500M but that should be enough for these stuff i have what ive read.

 

Cause its something weird as it was after i installed the SSD i got this problem, Never had any crash before that, thats why im thinkin about volt and if everything gets the right amount of 'power' too work. About those last stuff you sent i will try them and send a report if ill get one. Thank you.

 

I can say right now that the MEMTEST ive tried already, got no errors and such. Will see about the other one.


Edited by Tweekz, 28 November 2015 - 08:16 AM.


#10 Tweekz

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Posted 28 November 2015 - 08:58 AM

Here is another ZIP file from the program your mate showed you, was simple and good.

 

Maybe it could be easier too see what problem could be after an reformat and such. Not as much errors i guess and stuff. I dont know :d

 

But anyways there you have alot of info (it seems like) if theres for any use!

 

What im thinking is it shouldnt be an too big 'problem' as it doesnt happen in games like i said, and it was after the new SSD.. Thanks.

Attached Files



#11 usasma

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Posted 29 November 2015 - 06:46 AM

I opened up your latest upload and found that the BIOS now dates from 2011 (whereas it was dated in 2013 when you first started posting).

Could you please explain what you have done?

 

Also, it appears that the OS installed isn't legitimate.
Please get a legitimate copy of the OS installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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