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Computer crashes with black screen


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#1 Niall123

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Posted 21 November 2015 - 08:36 AM

I have a problem with my computer in the last few weeks where up to 4/5 times a day my computer crashes. There is a momentary freeze and the screen goes black and 'DVI No Signal' flashes up on my monitor. This has happened in Chrome, in games and when the computer has been idle so it is not an application issue. I am fairly certain that it's nothing to do with the monitor as if I press the Caps Lock button on the keyboard after the crash the light does not come on. Also if I am playing again the sound will freeze.

 

I am running Windows 10 Home on a Dell XPS 8700.

 

Processor: Intel® Core™ i7-4770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz

Memory: 16384MB RAM

Card name: AMD Radeon ™ R9 200 Series

Monitor Model: VE247
 
Thanks in advance.


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#2 usasma

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Posted 24 November 2015 - 06:59 AM

Sorry for the delay in responding, I've been very busy both at home and at work.

 

Let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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