Sort of a double problem here which I'm stuck on. I've upgraded to windows 10 just recently and thought i should install itunes and get my phone all synced in. Itunes downloaded no problems, latest version and works fine. When I plug my iphone (iphone 6, latest update) in to my PC it registers and itunes picks it up, however there are then a couple of problems.
Firstly, itunes won't back the phone up. It says there is not enough space on my PC and recommends I delete recycle bin to free up space .. problem is, I have 253gb of free space on the drive it is linked to, so I'm not sure why it won't do that? I tried moving the drive that it is linked to to my storage drive which has almost 2TB of free space and it says the same thing. Deleted itunes, reinstalled .. same thing.
That's sort of the first problem. The second is that, in the past when I connect, the phone appears under the 'Drivers and devices' area where normal storage devices and USBs and such are found. Now it doesn't appear there at all .. which is annoying because I have some photos/videos on my phone I really want to get across to my PC of a concert I went to last night which I don't want to lose. Dropbox transferred the photos but not the video. I guess maybe the two issues are linked? I keep getting a "trust this computer?" message on my phone whenever I connect it and I click trust .. usually this only ever comes up once but it happens every time.
So I'm not really sure what I can do here with these issues? When I go in to 'Devices and printers' and see the iphone listed, it has the yellow exclamation mark and when I trouble shoot it says a driver is missing but then says it can't be downloaded. Not sure if that has anything to do with it?
Very frustrating! Has anyone else come across this or knows a fix?