Hi, Thank you in advance for your help!
I'm on a Dell XPS L702X laptop, running Windows 7 Home Premium, SP1, 64-bit.
All of a sudden my 2 scanners can no longer connect to my laptop. The only recent software update I've downloaded is an AVG update.
When one of the scanners wasn't connecting about 2 weeks ago, I ran a Microsoft Fix It (called "Hardware devices are not working or not detected in Windows"), and I thought that fixed the problem, as I was able to scan right after the Fix It. I was able to scan as recently as 5 days ago.
But as of today, 2 scanners can no longer connect, and there must be a deeper problem, right?
Scanner 1 is a Fujitsu ScanSnap S1500 that connects via a USB cable (no wifi function). The ScanSnap Manager message states:
"Failed to communicate with the ScanSnap. (0x00000000)
Disconnect the cable then connect it again. If the problem persists, contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider."
Scanner 2 is a multi-function Brother printer, MFC-7860DW. It usually connects either wirelessly or via USB. I tried both. The ControlCenter4 error message is:
"MFC=7860DW LAN cannot be found.
-If the device is OFF, turn ON the device.
-Check the I/F cable connection between the device and your computer.
-If the scanner is working with another application, cancel scanning or wait until the scan job finishes and try again.
Needless to say, I have tried reconnecting the USB cables and restarting my computer. No luck.
Any help is greatly appreciated. Thank you.