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Screen goes black and sometimes comes back with kernel error


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17 replies to this topic

#1 gasman336

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Posted 20 November 2015 - 05:54 PM

This problem is been happening for some time now. I have not used this computer for a while. I update the Geforce driver and also all the window updates. I ran malware check and antivirus scans everything comes up clean. What can I do to solve this issues, I am at a loss and our local Microcenter Tech group says everything checks out. The screen will go black then may or may not pop back up. If it does pop back up there is a error message that says Video Driver Kernel error version 358.91 or the computer will reboot then post a message that it recovered for a system error. Any help on this would be great. Thank you.



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#2 hamluis

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Posted 20 November 2015 - 06:39 PM

That error seems to indicate a known problem with nVidia drivers.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 dc3

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Posted 21 November 2015 - 08:51 AM

Replace the video driver from the manufacturer's website.  Do not use third party websites as their drivers may not work properly.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 gasman336

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Posted 27 November 2015 - 08:31 AM

Sorry for the delay but I just ran the mini tool box and it is posted down below. 
 
Thank you for your help.
 
 
 
 
MiniToolBox by Farbar  Version: 02-11-2015
Ran by David (administrator) on 27-11-2015 at 08:29:02
Running from "C:\Users\David\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: XPS 8700 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/22/2015 07:00:00 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location E:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).
 
Error: (11/21/2015 03:45:53 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   23 0.F.F.B.7.C.C.5.A.5.2.E.D.A.9.9.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR David-desktop-2.local.
 
Error: (11/21/2015 03:45:53 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 10.0.0.5:5353   21 0.F.F.B.7.C.C.5.A.5.2.E.D.A.9.9.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR David-desktop.local.
 
Error: (11/21/2015 03:45:53 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   23 5.0.0.10.in-addr.arpa. PTR David-desktop-2.local.
 
Error: (11/21/2015 03:45:53 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 10.0.0.5:5353   21 5.0.0.10.in-addr.arpa. PTR David-desktop.local.
 
Error: (11/21/2015 03:45:52 PM) (Source: Bonjour Service) (User: )
Description: Local Hostname David-desktop.local already in use; will try David-desktop-2.local instead
 
Error: (11/21/2015 03:45:52 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: ProbeCount 1; will deregister   16 David-desktop.local. AAAA FE80:0000:0000:0000:99AD:E25A:5CC7:BFF0
 
Error: (11/21/2015 03:45:52 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 10.0.0.5:5353   16 David-desktop.local. AAAA 2601:040A:4002:BFB0:99AD:E25A:5CC7:BFF0
 
Error: (11/21/2015 03:45:52 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Ignoring response received before we even began probing:    4 David-desktop.local. Addr 10.0.0.5
 
Error: (11/21/2015 03:45:52 PM) (Source: Bonjour Service) (User: )
Description: ResolveSimultaneousProbe: 000000000167BCA0 Our Record 2 won:  8B7CB63E   16 David-desktop.local. AAAA FE80:0000:0000:0000:99AD:E25A:5CC7:BFF0
 
 
System errors:
=============
Error: (11/21/2015 03:44:49 PM) (Source: Application Popup) (User: )
Description: \??\C:\Windows\System32\drivers\VCdRom.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (11/21/2015 03:44:58 PM) (Source: BugCheck) (User: )
Description: 0x000000f7 (0x0000077ffd545cff, 0x00002b992ddfa232, 0xffffd466d2205dcd, 0x0000000000000000)C:\Windows\MEMORY.DMP112115-25974-01
 
Error: (11/21/2015 03:44:57 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:43:08 PM on ‎11/‎21/‎2015 was unexpected.
 
Error: (11/21/2015 03:42:59 PM) (Source: Application Popup) (User: )
Description: \??\C:\Windows\System32\drivers\VCdRom.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (11/21/2015 03:43:10 PM) (Source: BugCheck) (User: )
Description: 0x000000f7 (0x0000077ffd56fcff, 0x00002b992ddfa232, 0xffffd466d2205dcd, 0x0000000000000000)C:\Windows\MEMORY.DMP112115-29421-01
 
Error: (11/21/2015 03:43:08 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:40:51 PM on ‎11/‎21/‎2015 was unexpected.
 
Error: (11/20/2015 05:27:51 PM) (Source: Application Popup) (User: )
Description: \??\C:\Windows\System32\drivers\VCdRom.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (11/20/2015 05:28:03 PM) (Source: BugCheck) (User: )
Description: 0x000000f7 (0x0000077ffd493cff, 0x00002b992ddfa232, 0xffffd466d2205dcd, 0x0000000000000000)C:\Windows\MEMORY.DMP112015-37674-01
 
Error: (11/20/2015 05:28:00 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:26:05 PM on ‎11/‎20/‎2015 was unexpected.
 
Error: (11/20/2015 05:22:05 PM) (Source: Application Popup) (User: )
Description: \??\C:\Windows\System32\drivers\VCdRom.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
 
Microsoft Office Sessions:
=========================
Error: (11/22/2015 07:00:00 PM) (Source: Windows Backup)(User: )
Description: E:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)
 
Error: (11/21/2015 03:45:53 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   23 0.F.F.B.7.C.C.5.A.5.2.E.D.A.9.9.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR David-desktop-2.local.
 
Error: (11/21/2015 03:45:53 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 10.0.0.5:5353   21 0.F.F.B.7.C.C.5.A.5.2.E.D.A.9.9.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR David-desktop.local.
 
Error: (11/21/2015 03:45:53 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   23 5.0.0.10.in-addr.arpa. PTR David-desktop-2.local.
 
Error: (11/21/2015 03:45:53 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 10.0.0.5:5353   21 5.0.0.10.in-addr.arpa. PTR David-desktop.local.
 
Error: (11/21/2015 03:45:52 PM) (Source: Bonjour Service)(User: )
Description: Local Hostname David-desktop.local already in use; will try David-desktop-2.local instead
 
Error: (11/21/2015 03:45:52 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: ProbeCount 1; will deregister   16 David-desktop.local. AAAA FE80:0000:0000:0000:99AD:E25A:5CC7:BFF0
 
Error: (11/21/2015 03:45:52 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 10.0.0.5:5353   16 David-desktop.local. AAAA 2601:040A:4002:BFB0:99AD:E25A:5CC7:BFF0
 
Error: (11/21/2015 03:45:52 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Ignoring response received before we even began probing:    4 David-desktop.local. Addr 10.0.0.5
 
Error: (11/21/2015 03:45:52 PM) (Source: Bonjour Service)(User: )
Description: ResolveSimultaneousProbe: 000000000167BCA0 Our Record 2 won:  8B7CB63E   16 David-desktop.local. AAAA FE80:0000:0000:0000:99AD:E25A:5CC7:BFF0
 
 
CodeIntegrity Errors:
===================================
  Date: 2015-11-21 15:44:49.655
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-11-21 15:44:49.624
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-11-20 17:27:51.673
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-11-20 17:27:51.642
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-11-20 17:22:05.362
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-11-20 17:22:05.315
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-11-19 19:26:32.000
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-11-19 19:26:31.969
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-11-12 18:07:54.833
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-11-12 18:07:54.786
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\VCdRom.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
7-Zip 9.22beta (HKLM-x32\...\7-Zip) (Version:  - )
Accidental Damage Services Agreement (HKLM-x32\...\{EF85FEF4-EB92-4075-A6D2-5F519BB30A2C}) (Version: 2.0.0 - Dell Inc.)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 18.0.0.199 - Adobe Systems Incorporated)
Adobe Flash Player 13 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 13.0.0.182 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.13)  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.13 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{649A1FD9-5892-46AD-8DF0-C4A43FF61CB7}) (Version: 4.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{0DE0A178-AC7B-4650-806C-CF226DE03766}) (Version: 4.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
Banctec Service Agreement (HKLM-x32\...\{42D68A86-DB1C-4256-B8C9-5D0D92919AF5}) (Version: 2.0.0 - Dell Inc.)
Bentley DGN IFilter (HKLM\...\{2E873893-A883-4C06-8308-7B491D58F3D6}) (Version: 1.0.1.9 - Bentley Systems, Incorporated)
Bentley DGN Index Service (HKLM-x32\...\{A753B088-3FCE-4F1C-BF92-8E6931DE261E}) (Version: 08.11.09030 - Bentley Systems, Incorporated)
Bentley DGN Preview Handler (HKLM-x32\...\{264B522D-1B7F-4AAF-A32B-55A6BF5679F2}) (Version: 8.11.8004 - Bentley Systems, Incorporated)
Bentley DGN Thumbnail Provider (HKLM\...\{74A8C1AF-75E5-4653-95AF-222725B7D877}) (Version: 8.11.7.411 - Bentley Systems, Incorporated)
Bentley V8i (SELECTseries 2) - Autodesk® RealDWG™ 2010 (HKLM-x32\...\{477F115E-D48E-4D9D-B839-2AF37CA2987B}) (Version: 8.11.7.443 - Bentley Systems, Incorporated)
Bentley V8i (SELECTseries 3) - Autodesk® RealDWG™ 2014 (HKLM-x32\...\{23E55F00-CE7A-4860-AF2A-69F3A5F8E54A}) (Version: 08.11.09.459 - Bentley Systems, Incorporated)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Canon Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version:  - )
Canon Easy-PhotoPrint Pro - Pro9000 series Extention Data (HKLM-x32\...\Canon Easy-PhotoPrint Pro - Pro9000 series Extention Data) (Version:  - )
Canon Easy-PhotoPrint Pro - Pro9500 series Extention Data (HKLM-x32\...\Canon Easy-PhotoPrint Pro - Pro9500 series Extention Data) (Version:  - )
Canon Easy-PhotoPrint Pro (HKLM-x32\...\Easy-PhotoPrint Pro) (Version:  - )
Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version:  - )
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version: 3.1.1 - Canon Inc.)
Canon MG6200 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG6200_series) (Version:  - Canon Inc.)
Canon MG6200 series On-screen Manual (HKLM-x32\...\Canon MG6200 series On-screen Manual) (Version:  - )
Canon MG6200 series User Registration (HKLM-x32\...\Canon MG6200 series User Registration) (Version:  - )
Canon MP Navigator EX 1.0 (HKLM-x32\...\MP Navigator EX 1.0) (Version:  - )
Canon MP Navigator EX 5.0 (HKLM-x32\...\MP Navigator EX 5.0) (Version:  - )
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version:  - )
Canon Solution Menu EX (HKLM-x32\...\CanonSolutionMenuEX) (Version:  - )
Canon Utilities Solution Menu (HKLM-x32\...\CanonSolutionMenu) (Version:  - )
Complete Care Business Service Agreement (HKLM-x32\...\{0ECFCB07-9BFE-4970-ACA1-D568D982760B}) (Version: 2.0.0 - Dell Inc.)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.1.5) (Version: 5.0.1.5 - Coupons.com Incorporated)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.7.5.63 - Dell Inc.)
Dell Custom Help (HKLM\...\{CB0F2E09-2180-4035-96C1-42A78505FAE6}) (Version: 15.06.0000.0090 - Intel Corporation) Hidden
Dell Data Vault (HKLM\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.3.5.1 - Dell Inc.) Hidden
Dell Digital Delivery (HKLM-x32\...\{98CB551E-EDB1-4535-82A6-E3258597F64E}) (Version: 2.7.1000.0 - Dell Products, LP)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Home Systems Service Agreement (HKLM-x32\...\{AB2FDE4F-6BED-4E9E-B676-3DCCEBB1FBFE}) (Version: 2.0.0 - Dell Inc.)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.1.6664.93 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{287348C8-8B47-4C36-AF28-441A3B7D8722}) (Version: 1.1.1.14 - Dell)
Dell Update (HKLM-x32\...\{DB82968B-57A4-4397-81A5-ECAB21B5DFCD}) (Version: 1.7.1015.0 - Dell Inc.)
DHTML Editing Component (HKLM-x32\...\{2EA870FA-585F-4187-903D-CB9FFD21E2E0}) (Version: 6.02.0002 - Microsoft Corporation)
Dropbox (HKCU\...\Dropbox) (Version: 3.6.8 - Dropbox, Inc.)
ESET Smart Security (HKLM\...\{92172C3C-7BCF-4DA3-8263-6617B13E897F}) (Version: 8.0.319.0 - ESET, spol s r. o.)
Family Tree Maker 2009 (HKLM-x32\...\{27711CB0-26B3-4D99-88A9-4E4D60C34850}) (Version: 18.0.86 - The Generations Network) Hidden
Family Tree Maker 2009 (HKLM-x32\...\Family Tree Maker 2009) (Version: 18.0.86 - The Generations Network)
FARO LS 1.1.501.0 (64bit) (HKLM-x32\...\{8A470330-70B2-49AD-86AF-79885EF9898A}) (Version: 5.1.0.30630 - FARO Scanner Production)
Fitbit Connect (HKLM-x32\...\{E54705FB-98A6-4C03-B2DC-D8C3B5486DCD}) (Version: 2.0.0.6512 - Fitbit Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 46.0.2490.86 - Google Inc.)
Google Drive (HKLM-x32\...\{9C350701-AC04-48BA-A435-BD5E0D82897E}) (Version: 1.25.0523.2491 - Google, Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HDR Preview (HKLM\...\{9F7815C9-A323-4215-905C-73137D21BCC0}) (Version: 1.0.0.2 - Bentley Systems, Incorporated)
i-model ODBC Driver for Windows 7 (HKLM-x32\...\{775616F7-2D4C-4D73-8773-A66C0BCECB38}) (Version: 01.00.00020 - Bentley Systems, Incorporated)
i-model ODBC Driver for Windows 7 (x64) (HKLM\...\{454AD0FD-21D2-4E73-99E9-A40CAC75A636}) (Version: 01.00.00020 - Bentley Systems, Incorporated)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.0.13.1402 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{DA2600C1-6BDF-4FD1-1212-148929CC1385}) (Version: 2.6.1212.0302 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 13.1.0.1058 - Intel Corporation)
Intel® Update Manager (HKLM-x32\...\{12914061-EB9B-4AE7-AC7E-0B8A607C7DF4}) (Version: 2.3.1338 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.0.19 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{80074a53-9c74-49ed-bad4-0fb14b19a01d}) (Version: 15.6.0 - Intel Corporation)
iTunes (HKLM\...\{E690A491-702F-4DEC-9977-C015D1DBB57C}) (Version: 12.3.1.23 - Apple Inc.)
Java 8 Update 65 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218065F0}) (Version: 8.0.650.17 - Oracle Corporation)
Java 8 Update 66 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218066F0}) (Version: 8.0.660.18 - Oracle Corporation)
Juniper Networks Setup Client (HKCU\...\Juniper_Setup_Client) (Version: 8.0.5.47721 - Juniper Networks)
Juniper Networks Setup Client 64-bit Activex Control (HKLM\...\Juniper_Setup_Client Activex Control) (Version: 2.1.1.1 - Juniper Networks)
Juniper Networks, Inc. Setup Client Activex Control (HKLM-x32\...\Juniper_Setup_Client Activex Control) (Version: 2.1.1.1 - Juniper Networks, Inc.)
Juniper Terminal Services Client (HKCU\...\Juniper_Term_Services) (Version: 8.0.5.31739 - Juniper Networks)
Junk Mail filter update (HKLM-x32\...\{400C31E4-796F-4E86-8FDC-C3C4FACC6847}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Money 2001 (HKLM-x32\...\{D085A1B6-90A4-11D3-82B7-00C04FA309DE}) (Version: 9.0.0.0 - Microsoft)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Primary Interoperability Assemblies 2005 (HKLM-x32\...\{D24DB8B9-BB6C-4334-9619-BA1C650E13D3}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft WSE 3.0 (HKLM-x32\...\{EDEA8AB7-7683-4ED2-AA19-E6C078064C0D}) (Version: 3.0.5305.0 - Microsoft Corporation)
MicroStation V8i (SELECTseries 3) 08.11.09.459 (HKLM-x32\...\{B234DC00-1003-47E7-8111-230AA9E6BF10}) (Version: 08.11.09.459 - Bentley Systems, Incorporated)
Movie Maker (HKLM-x32\...\{5BABDA39-61CF-41EE-992D-4054B6649A9B}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{ED6C77F9-4D7E-447C-9EC0-9A212D075535}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NVIDIA 3D Vision Controller Driver 352.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 352.65 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 358.91 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 358.91 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.5.15.54 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.5.15.54 - NVIDIA Corporation)
NVIDIA Graphics Driver 358.91 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 358.91 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.4 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.4 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
Premium Service Agreement (HKLM-x32\...\{C33AA6D6-F5EC-48F3-AFDC-8141345D473A}) (Version: 2.0.0 - Dell Inc.)
QualxServ Service Agreement (HKLM-x32\...\{903679E8-44C8-4C07-9600-05C92654FC50}) (Version: 2.0.0 - Dell Inc.)
QuickTime 7 (HKLM-x32\...\{80CEEB1E-0A6C-45B9-A312-37A1D25FDEBC}) (Version: 7.78.80.95 - Apple Inc.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.30164 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6909 - Realtek Semiconductor Corp.)
ScanSoft OmniPage SE 4 (HKLM-x32\...\{B2F3DBD9-A9D2-4838-B45D-C917DAB32BC3}) (Version: 15.2.0020 - Nuance Communications, Inc.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0015-0409-1000-0000000FF1CE}_Office14.PROPLUSR_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0016-0409-1000-0000000FF1CE}_Office14.PROPLUSR_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0018-0409-1000-0000000FF1CE}_Office14.PROPLUSR_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0019-0409-1000-0000000FF1CE}_Office14.PROPLUSR_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001A-0409-1000-0000000FF1CE}_Office14.PROPLUSR_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001B-0409-1000-0000000FF1CE}_Office14.PROPLUSR_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0409-1000-0000000FF1CE}_Office14.PROPLUSR_{C814F7D9-CE9D-45AA-BA7C-88BDD0E1EB7C}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-040C-1000-0000000FF1CE}_Office14.PROPLUSR_{77A8B979-11B0-4774-8003-574EE8A4BC22}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0C0A-1000-0000000FF1CE}_Office14.PROPLUSR_{05916788-991E-417B-A8F3-77F90A2B8271}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-002C-0409-1000-0000000FF1CE}_Office14.PROPLUSR_{D4D48631-AC28-4250-B882-C956555B0B1D}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{F3FAAB68-7697-4B1F-A23A-72312565AEAB}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0409-1000-0000000FF1CE}_Office14.PROPLUSR_{944EFCFD-823D-4C0A-9B01-CD76EEAEA1F3}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0044-0409-1000-0000000FF1CE}_Office14.PROPLUSR_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-006E-0409-1000-0000000FF1CE}_Office14.PROPLUSR_{58B1AD3E-54D7-42DC-AF42-218AA7C1ED8B}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-00A1-0409-1000-0000000FF1CE}_Office14.PROPLUSR_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-00BA-0409-1000-0000000FF1CE}_Office14.PROPLUSR_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0115-0409-1000-0000000FF1CE}_Office14.PROPLUSR_{58B1AD3E-54D7-42DC-AF42-218AA7C1ED8B}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0117-0409-1000-0000000FF1CE}_Office14.PROPLUSR_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{91140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{A3364707-2F53-4C83-8F68-C9877A9080C7}) (Version:  - Microsoft)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.1.500 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.5.15.54 - NVIDIA Corporation) Hidden
Skype™ 7.3 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.3.101 - Skype Technologies S.A.)
Unigine Valley Benchmark version 1.0 (HKLM-x32\...\Unigine Valley Benchmark_is1) (Version: 1.0 - Unigine Corp.)
Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{6DA2B636-698A-3294-BF4A-B5E11B238CDD}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{8CCEA24C-51AE-3B71-9092-7D0C44DDA2DF}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{C3A57BB3-9AA6-3F6F-9395-6C062BDD5FC4}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{F6F09DD8-F39B-3A16-ADB9-C9E6B56903F9}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{04B34E21-5BEE-3D2B-8D3D-E3E80D253F64}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{14866AAD-1F23-39AC-A62B-7091ED1ADE64}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{4B90093A-5D9C-3956-8ABB-95848BE6EFAD}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{B42E259C-E4D4-37F1-A1B2-EB9C4FC5A04D}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual Subst (HKLM-x32\...\Visual Subst) (Version: 1.0.6 - NTWind Software)
WhoCrashed 5.50 (HKLM\...\WhoCrashed_is1) (Version:  - Resplendence Software Projects Sp.)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
Yahoo Search Set (HKLM-x32\...\Yahoo! SearchSet) (Version:  - Yahoo Inc.)
Zac Browser Gold (HKLM-x32\...\{43DC5129-43FF-4086-7D8B-D2446F228CDD}) (Version: 1.1.2 - People CD Inc.) Hidden
Zac Browser Gold (HKLM-x32\...\com.peoplecd.beezybrowsermobile) (Version: 1.1.2 - People CD Inc.)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 28%
Total physical RAM: 16333.71 MB
Available physical RAM: 11750.37 MB
Total Virtual: 32665.64 MB
Available Virtual: 26747.68 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:1841.8 GB) (Free:1682.3 GB) NTFS
3 Drive y: (RECOVERY) (Fixed) (Total:21.18 GB) (Free:11.02 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DAVID-DESKTOP
 
Administrator            David                    Guest                    
 
 
**** End of log ****


#5 dc3

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Posted 27 November 2015 - 08:53 AM

Where is the Speccy Snapshot?

 

Please replace the video (graphics) driver as I requested previously.  If this doesn't resolve this problem please do the following.  Be aware that this process can take hours and should not be stopped once it begins.

 

The Driver Verifier can be useful in finding a faulty driver and listing it.
 
1)  To endable Driver Verifier click on the Start orb, then type cmd in the Search programs and files box.  cmd will appear above the search box in Programs, right click on cmd and choose Run as administrator 
 
2)  The Elevated Command Prompt will appear.  You will see a window similar to the image below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
3)  In the Elevated Command Prompt type or copy and paste verifier /standard /all.  If you type this please note the space between verifier and /standard and /all.
 
4)  Reboot your computer and run it until it crashes.  This could take quite a while to run.  Be prepared to allow it to run for hours.
 
5)  If there is a faulty driver Verifier should list it.  Once you have identified the faulty driver download the latest drivers for this device and install them.
 
6)  After you have successfully installed the drivers boot into Safe Mode.  
 
For those unfamiliar with this, with the computer turned off press the power button on your computer and immediately start tapping the F8 key until the Advanced Boot Options open.  If the operating system starts to boot you will need to try this again.
 
When you boot into the Advanced Boot Options you will see an image similar to the one below.
 
abow7_zpsc072f26e.png  Windows 7
 
7)  In the Advanced Boot Options you will need to navigate to Safe Mode with Command Prompt and press Enter.  This will boot you into the Elevated Command Pormpt.
 
8)  In the Elevated Command Prompt type in verifier /reset.  This will disable the Driver Verifier.
 
9)  Type exit in the Elevated Command Promt and press Enter, this will close the Elevated Command Prompt.  Press Alt Ctrl and Delete at the same time.  In the lower left corner of this window there will be a red button, the left half of this button will shut down the computer when it is clicked on.
 
10)  Restart your computer. 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 gasman336

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Posted 27 November 2015 - 09:21 AM

For some reason it saying I am not permitted to upload this kind of file. What am I missing?



#7 gasman336

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Posted 27 November 2015 - 09:23 AM

I meant to say the Speccy file it will not allow me to upload



#8 dc3

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Posted 27 November 2015 - 09:50 AM

The instructions which Louis provided the link to are difficult for some people to follow.  Please try the instructions below.  This should produce a hyperlink which when pasted in your topic will open the Speccy Snapshot when it is clicked on after it has been posted.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 gasman336

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Posted 27 November 2015 - 10:04 AM

http://speccy.piriform.com/results/AbNLuIFGKPVPsmTuZkTHawI 



#10 gasman336

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Posted 02 January 2016 - 01:13 PM

Sorry it's been a while since I tried to address this computer issue. I turned the computer back on and the issues seems worse now. Screen keeps going black then sometimes comes back with the following error Nivida video display kernal error version 358.91. I tried updating the driver and still no luck. Ran malware and my eset virus scan everything comes back clean. One last edition the computer is not allowing me to open up the geforce web site



#11 dc3

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Posted 02 January 2016 - 01:43 PM

This looks like a NVIDIA driver problem.  You need to uninstall the old driver before installing a new one.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 gasman336

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Posted 02 January 2016 - 01:55 PM

Okay what is the step to do this please.



#13 dc3

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Posted 02 January 2016 - 02:25 PM

Download the graphics driver, uninstall the current NVIDIA from Programs and Features, install the new driver.


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#14 gasman336

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Posted 02 January 2016 - 02:39 PM

Okay did the removal and then installed new driver. Opened three windows in google and screen went black, and had a whining noise come out of the speakers. What's next?



#15 gasman336

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Posted 03 January 2016 - 01:33 PM

Okay any ideas on this issue I am having?






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