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Help with Unexpected Shutdown

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#1 sasha007


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Posted 20 November 2015 - 11:01 AM


I installed a fresh copy of Windows 10 on my laptop (Dell 7720). While running Fallout 4, I encountered sudden power-off for my system. 

The power button did not turn back on for a couple of minutes and the bottom of the laptop was quite hot.

How can I ensure that this unexpected shutdown was due to Laptop overheating and no other reasons (such as Driver conflicts or bad drivers) ?

PS:- In the event viewer in the System tab , I noticed 3 major events , 1 critical, 1 Error and 1 warning. Attaching these 3 FYR. 


Attached File  Critical.txt   1.48KB   5 downloads

Attached File  Error.txt   1.13KB   3 downloads

Attached File  Warning.txt   1.34KB   2 downloads

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#2 usasma


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Posted 23 November 2015 - 06:06 AM

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

This is the critical error that you posted.

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html
This will record temps and keep a record of the highest temp.  Please post a screen shot of it after the next shutdown.


Finally, have you blown out the vents on the laptop with canned air?  Is the fan working?  Have you tried a laptop cooling pad to keep the temps down?

DO NOT use a vacuum or an air compressor to blow out the vents - as these can cause damage to the system.

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#3 lloyd99901


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Posted 31 March 2017 - 02:16 PM

It's possible the computer is shutting down because of a overheating problem. Unplug the power and remove the side panel. If there is a lot of dust inside, carefully blow it out with a can of compressed air being careful not to overspin the blades on the cooling fans and power supply. 

Edited by lloyd99901, 31 March 2017 - 04:23 PM.

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