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Desktop crashing while playing certain video games


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#1 DrClockworks

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Posted 19 November 2015 - 05:56 PM

Hello! So I built my desktop in January of 2012, but about 2 or 3 months ago I upgraded to Windows 10 from Windows 7. For about the past 2 months I've been having some issues with my graphics, where my graphics will just crash randomly. My games don't lag or give any indication pointing to my video card struggling to run the game. I only crash in Diablo 3, Dungeon Defenders (first one), and Hearthstone. I can run Fallout 4 perfectly fine with no lag or crashes; youtube videos and everything else runs perfectly. I've tried reinstalling Windows 10 a few times and my most recent install was earlier this month (November 2015).

 

I've uploaded my DxDiag.txt, MSInfo32.txt, and Event Viewer information.

 

Let me know if you need any more information! Thank you for your help!

 

Attached Files


Edited by DrClockworks, 19 November 2015 - 05:57 PM.


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#2 usasma

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Posted 21 November 2015 - 05:53 PM

I'll respond to this (most likely) in the morning (Eastern Time USA - GMT-5)

Gotta run right now - the wife's waiting on me.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 usasma

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Posted 22 November 2015 - 05:49 AM

Interestingly, Diablo III.exe has been blocked from accessing video hardware.

Around the same time your video driver crashes and recovers.

There are some other issues that suggest other problems within the system.

 

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Should you have problems with the perfmon report, please disregard it (I don't use it very much anyway).

Should the app lock up for more than 15 minutes while searching for Network information (it does this in my copy of W10), go ahead and kill the app. 
Then navigate to the Documents folder and zip up the 18 reports in the SysnativeFileCollectionApp folder - then upload that with your next post.

If that doesn't work, then you can try this new app (from a friend of mine):  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
 

 

While waiting for a reply, please follow these troubleshooting suggestions (the video driver crashing and recovering could be a STOP 0x117 error):  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 DrClockworks

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Posted 22 November 2015 - 12:25 PM

OS - Windows 10

x64-bit

The previous operating system was Win7 that I installed myself.

My desktop was built in January of 2012.

The most recent installation of my operating system (Win10) as at the beginning of this month (November).

 

CPU - i5-2500k

GPU - GTX 560 Ti 448

MB - ASUS Maximus IV Gene-Z

PSU - SeaSonic M12II 620W

 

It's all in a desktop that I built myself.

 

I received this message from the System File Checker: "Windows Resource Protection did not find any integrity violations."

 

I hope this is all the correct information that you need! Thank you for all your help!

Attached Files


Edited by DrClockworks, 22 November 2015 - 01:42 PM.


#5 usasma

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Posted 24 November 2015 - 08:49 AM

Your UEFI/BIOS (version 0706) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 8 hotfixes installed, most 10240 systems have 12 or more.  Please check to be sure that you have ALL available Windows Updates

 

This device is disabled:

 

Intel® HD Graphics 3000    PCI\VEN_8086&DEV_0112&SUBSYS_844D1043&REV_09\3&11583659&0&10    This device is disabled.

Did you disable it deliberately?  If so, why?  And, if so, have you disabled all other programs that may rely upon it (such as video switching software)?

Please re-enable it and ensure that it's drivers are fully updated.

 

Many Live Kernel Events in the WER section of MSINFO32:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

Many STOP 0x117 errors in the WER section of MSINFO32.  They blame your nVidia drivers.  Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Have you run the different video stress tools (that you have installed) recently?

If so, what were the results?

 

I suspect a hardware problem, but cannot be certain with only 1 memory dump.

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Post back with the results and we'll move on from there.

Analysis:
The following is for informational purposes only.
**************************Fri Nov 13 23:07:58.473 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111315-16406-01.dmp]
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Built by: 10240.16590.amd64fre.th1_st1.151104-1714
System Uptime:0 days 21:52:20.153
Probably caused by :Unknown_Image ( PAGE_HASH_ERRORS_INPAGE )
BugCheck 1A, {3f, 17f47, 6c5ef97, 5b6d2d7}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 000000000000003f, The subtype of the bugcheck.
Arg2: 0000000000017f47
Arg3: 0000000006c5ef97
Arg4: 0000000005b6d2d7
BUGCHECK_STR:  0x1a_3f
PROCESS_NAME:  System
FAILURE_BUCKET_ID: PAGE_HASH_ERRORS_0x1a_3f
CPUID:        "Intel® Core™ i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3311
  BIOS Version                  0706
  BIOS Release Date             08/16/2011
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             Maximus IV GENE-Z
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
**************************Fri Nov 13 23:07:58.473 2015 (UTC - 5:00)**************************
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
e1i63x64.sys                Thu Mar 26 16:24:57 2015 (55146B19)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
nvvad64v.sys                Mon Aug 10 03:51:42 2015 (55C8580E)
nvhda64v.sys                Mon Sep 21 05:44:17 2015 (55FFD171)
nvlddmkm.sys                Thu Nov  5 09:35:23 2015 (563B692B)
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 DrClockworks

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Posted 03 December 2015 - 05:45 PM

Well, it seems that I've been able to fix my issue. I downloaded a program from EVGA called "EVGA PrecisionX 16" and I changed my GPU Clock Offset down by 100 MHz. So far, I haven't had any crashes or issues yet.

 

Do you know anything about this? Could it possibly cause problems in the future?



#7 usasma

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Posted 04 December 2015 - 05:20 AM

I don't think that downclocking will cause problems, but I'm not a video card expert.

Try posting over in the Internal Hardware forums for more expert advice.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 peterjohn001

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Posted 04 December 2015 - 05:39 PM

Hello! So I built my desktop in January of 2012, but about 2 or 3 months ago I upgraded to Windows 10 from Windows 7. For about the past 2 months I've been having some issues with my graphics, where my graphics will just crash randomly. My games don't lag or give any indication pointing to my video card struggling to run the game. I only crash in Diablo 3, Dungeon Defenders (first one), and Hearthstone. I can run Fallout 4 perfectly fine with no lag or crashes; youtube videos and everything else runs perfectly. I've tried reinstalling Windows 10 a few times and my most recent install was earlier this month (November 2015).

 

I've uploaded my DxDiag.txt, MSInfo32.txt, and Event Viewer information.

 

Let me know if you need any more information! Thank you for your help!

 

Do check with your hardware because while upgrading the system there might be a chance of not properly adjusted the graphics cards and other hardware. Rather than messing up by your own do consult the the computer repairing shop the one who upgraded your system.



#9 DrClockworks

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Posted 06 December 2015 - 02:16 AM

 

Hello! So I built my desktop in January of 2012, but about 2 or 3 months ago I upgraded to Windows 10 from Windows 7. For about the past 2 months I've been having some issues with my graphics, where my graphics will just crash randomly. My games don't lag or give any indication pointing to my video card struggling to run the game. I only crash in Diablo 3, Dungeon Defenders (first one), and Hearthstone. I can run Fallout 4 perfectly fine with no lag or crashes; youtube videos and everything else runs perfectly. I've tried reinstalling Windows 10 a few times and my most recent install was earlier this month (November 2015).

 

I've uploaded my DxDiag.txt, MSInfo32.txt, and Event Viewer information.

 

Let me know if you need any more information! Thank you for your help!

 

Do check with your hardware because while upgrading the system there might be a chance of not properly adjusted the graphics cards and other hardware. Rather than messing up by your own do consult the the computer repairing shop the one who upgraded your system.

 

 

I've never taken my computer to a repair shop. Everything I've done with it, from building it to taking it all apart and cleaning everything and then putting it back together again, was done by myself. I've never tried to upgrade it with like.. overclocking because I'm scared that if I do overclock it will reduce the overall lifetime of my hardware.

 

I'm thinking that I will get a new GPU, but if I do that I'll have to get a new motherboard and possibly a new PSU.






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