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Cannot remove proxy hijackers


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6 replies to this topic

#1 debra84

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Posted 19 November 2015 - 05:06 PM

Hi there and thanks for your time in advance,

 

Running win 8 x64 on a desktop. About a month ago I started having trouble with google chrome displaying a "can't connect to proxy server" error message anytime I try to use it. Internet explorer experiences the same so there's obviously a problem with my pc's proxy settings. If I look at internet options, the use a proxy server is not even checked, and the fields are all blank. But obviously there's something trying to force a proxy connection, and multiple programs aren't working due to this.

 

I ran MBAM earlier today and multiple proxy hijackers and chrome patchers were identified and quarantined, but the problem still persists. It wont allow me to upload the mbam log though, says the file type isn't permitted? I've seen the same file type uploaded before... I can link a screenshot I guess.

 

http://i.imgur.com/dp1aEER.png

 

 

 

Attached File  FRST.txt   22.32KB   8 downloads

Attached File  Addition.txt   34.74KB   5 downloads

 


Edited by debra84, 19 November 2015 - 05:12 PM.


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#2 nasdaq

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Posted 22 November 2015 - 09:01 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Remove this program in bold via the Programs and Features applet.
Driver Booster 2.2 (HKLM-x32\...\Driver Booster_is1) (Version: 2.2 - IObit)
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:
RemoveProxy:

HKLM-x32\...\Run: [] => [X]
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  No File
S2 WinGraph; C:\Windows\wnavga.exe [X]

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Firefox:
Reset Default Browsing settings:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-problems?utm_expid=65912487-41.djHNRQY0RhaLvvtvcd0BQA.2&utm_referrer=https%3A%2F%2Fwww.google.ca%2F

Clean the Firefox Cache.
https://kb.wisc.edu/page.php?id=15141
===


How is the computer running now?

#3 debra84

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Posted 22 November 2015 - 03:38 PM

Hi there nasdaq, thanks for your help.

 

Unfortunately I'm still experiencing the problem. Chrome and internet explorer both say they can't connect to the proxy, and steam and such are still broken. I'm attaching the adwcleaner and fixit logs.

Attached Files



#4 nasdaq

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Posted 23 November 2015 - 07:30 AM

Try this.

Remove the proxy settings.

In Internet Explorer go to Tools - Internet Options - Connections Tab - Lan Settings and remove the reference to 127.0.0.1:xxxxx if found, then uncheck "Use a proxy server" and check "Automatically detect settings".

If required press the Apply button.
===

If you use Firefox in Tools Menu > Options... > Advanced Tab > Network Tab > Connection > Settings. Select the Auto-detect proxy settings for this network option. Or no proxy if you do not need it.
===

Restart the computer normally to reset the registry.

====

If that fails to solve the problem continue.


Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.


start

CloseProcesses:

CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset
CMD: ipconfig /release
CMD: ipconfig /renew

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Keep me posted.

#5 debra84

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Posted 23 November 2015 - 05:05 PM

Trust me, the LAN settings were the first thing I checked. I'll post a screenshot of them anyways.

 

http://i.imgur.com/3nQi4f8.png

 

I have no idea what the problem is, but there is one thing I noticed. If I go to advanced settings in internet options, and try to reset all settings, it fails to reset "user customizations". So is it possible the proxyhijacker changed a setting somewhere, and now I'm just unable to reset the setting for whatever reason?

 

Attached the fixit log.

 

I tried to run 'netsh winhttp reset proxy' and heres a screenshot of the result

 

http://i.imgur.com/TCnIJ3m.png

 

Everything points to there being no proxy, but my computer is still obviously trying to connect to one.

 

Edit: It appears I've fixed it. I unchecked "auto detect settings" at my friends advise and web pages are loading normally now. Is there any potential problems from having that unchecked?

Attached Files


Edited by debra84, 23 November 2015 - 07:05 PM.


#6 nasdaq

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Posted 24 November 2015 - 08:49 AM

Edit: It appears I've fixed it. I unchecked "auto detect settings" at my friends advise and web pages are loading normally now. Is there any potential problems from having that unchecked?

I do not think so.

Read about it.

https://support.microsoft.com/en-us/kb/2587595

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#7 nasdaq

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Posted 30 November 2015 - 09:53 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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