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Windows not recognizing HD or CD, asking for password

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#1 CPU2Utoo


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Posted 19 November 2015 - 01:47 PM

After the Dell Screen comes up I get the following message:


SATA Primary drive 0 not found

SAA Secondary drive 0 not found


Type the password and ....

-- press <enter> to leave password security enabled.

--press <CTRL><ENTER> to disable password security


Pressing enter or ctrl-enter doesn't do anything; I just get the message that too many attempts have been made and it will shut down but no shut down happens. I don't recall setting up a password.


Pressing F2, F8 and F12 doesn't work and just brings me to the same message. I have tried to make sure the connections to the motherboard are pushed in all the way and that didn't seem to work either.


Before this happened, I could boot to safe mode or get to the actual windows desktop but then I would be prompted to put in a password. This change is new but I am ultimately concerned that this is all related to spyware.




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#2 softwaremaniac


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Posted 19 November 2015 - 03:19 PM

Sounds like a BIOS password. Try this from Dell's forum.

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