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Dell Inspiron Media Card Reader worn't work after installing 10


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#1 JazzMahn

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Posted 19 November 2015 - 10:44 AM

I upgraded a Dell Inspiron 570 from Windows 7 to Windows 10 and the installation process went well.  I have one problem.  The Media Card Reader will not read the card that I have inserted.
 
I contacted Microsoft but they just passed it on to Dell.  Dell won't have anything to do to help me as the computer is over a year old.
 
The media card reader worked perfect prior to installing 10.  I would sure appreciate it if anyone has had this problem and found a way to correct it.
 
Thanks in advance.

Edited by computerxpds, 19 November 2015 - 11:24 AM.
Moved from Windows 10 discussion to Support forum


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#2 britechguy

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Posted 19 November 2015 - 10:54 AM

This is almost certainly another of the "incompatible driver" issues.

 

In an attempt to fix it I would try the following, in the order listed:

 

1.  Go to Dell's support website for your specific model and see if an updated driver for the card reader exists, even if it's for Win8 instead of Win10.  If so, download it, uninstall the existing driver, and update with the downloaded driver.

 

2.  Check at the hardware manufacturer's website to see if they have an updated driver for the reader in question for Win10 (or even Win8).  If so, same as step 1 afterward.

 

3.  Uninstall the driver for the card reader then uninstall the device itself in device manager.  Then do a "Scan for new hardware" and see if the driver downloaded by Windows 10 itself, based on the card reader detection, works.

 

I've got nothing beyond that.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

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#3 JohnC_21

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Posted 19 November 2015 - 11:06 AM

Here is the support site for your computer. There are no updated drivers past Windows 7. When you go to Device Manager, are there any yellow exclamation marks next to any devices? If there are right click each device and select Properties. Under the Details tab select Hardware IDs in the dropdown box. Copy and post the first line for each device. 

 

Most Card Readers use the Realtek Chipset. 

 

Edit: Edited link


Edited by JohnC_21, 19 November 2015 - 11:07 AM.





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