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Connected to Jetpack but no internet access


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#1 kbrown22

kbrown22

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Posted 18 November 2015 - 02:49 PM

I'm trying to get my boss's computer to connect to the internet so I can do some updating. He says its an old computer (he cant remember exactly but around 10 years old). I had trouble connecting to the wifi originally and was getting "limited connection" warnings. I fixed this by selecting Internet Protocol (TCP/ IP) and manually entering in the IP address 192.168.1.1 and the DNS server: 8.8.8.8 and 8.8.4.4 as advised on a different forum I found.

Once that was done it says I'm connect with full signal strength, but when I pull up internet explorer I get the Cannot display website error. I tried to click the diagnose connection problem option but it doesn't go to anything, just reloads the same page.

I entered ipconfig/all into the command prompt and received this:

 

C:\Documents and Settings\Robert Prine>ipconfig/all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : Marsha
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
        Physical Address. . . . . . . . . : 00-C0-9F-F8-54-5A

Ethernet adapter Wireless Network Connection:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
        Physical Address. . . . . . . . . : 00-14-A5-26-60-7A
        Dhcp Enabled. . . . . . . . . . . : No
        IP Address. . . . . . . . . . . . : 192.168.1.1
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 8.8.8.8
                                            8.8.4.4

Ethernet adapter Local Area Connection:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
        Physical Address. . . . . . . . . : 00-C0-9F-F8-54-5A

 

Can anyone tell me what could be the problem? I need to get this fixed for him so I can update his Microsoft Office.

 

Thanks!

Kristen


Edited by hamluis, 18 November 2015 - 05:00 PM.
Moved from XP to Networking - Hamluis.


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#2 technonymous

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Posted 24 November 2015 - 08:29 AM

This is your problem...

 

  Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
        Physical Address. . . . . . . . . : 00-14-A5-26-60-7A
        Dhcp Enabled. . . . . . . . . . . : No                  <------------------------------?
        IP Address. . . . . . . . . . . . : 192.168.1.1        <-----------------------------Same as routers gateway?
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1  <-------------------------------Routers gateway.
        DNS Servers . . . . . . . . . . . : 8.8.8.8   8.8.4.4
                                          






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