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IMAP server has closed the connection


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#1 Artisticool1

Artisticool1

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Posted 18 November 2015 - 08:14 AM

Hi Guys

 

My wife is having trouble with her Vista laptop...

 

"Header download for the 'Deleted Items' folder did not complete. Your IMAP server has closed the connection. This may occur if you have left the connection idle for too long. Account: 'mail.btinternet.com', Server: 'mail.btinternet.com', Protocol: IMAP, Server Response: 'disconnecting', Port: 993, Secure(SSL): Yes, Error Number: 0x800CCCDD"

 

It sends and receives emails, however, they are not showing as sent in the 'Sent' folder. Any suggestions?



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#2 Graphicool1

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Posted 19 November 2015 - 06:49 AM

Apparently the problem above was caused by a mix up at British Telecom (BT). They got my wifes name muddled with another client with a similar name. The other client had changed her 'Secret' log in details, which prevented my wife being able to log in and use her Password. It took a twenty minute phone call to BT to get it sorted. She put in her password and everything now seems ok, no more error messages.






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