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Windows 10 gives me an error and restarts at startup

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#1 aaronmq


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Posted 17 November 2015 - 07:51 PM

Each time I attempt to boot Windows 10 I get an error and the machine restarts. I am running Windows 10 Pro 64-bit. The system worked just fine until a few days ago. A link to dump files is below.



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#2 Condobloke


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Posted 17 November 2015 - 08:16 PM

G'day aaronmq, and Welcome to BC


What is the error number ?

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#3 aaronmq

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Posted 17 November 2015 - 10:00 PM

So far I have gotten quite a few different error numbers. I have run Malwarebytes and it did not detect any threats. I also ran SFC and no threats were detected. The errors I have received are listed below.









#4 usasma


    Still visually handicapped (avatar is memory developed by my Dad

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Posted 18 November 2015 - 06:20 AM

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Should you have problems with the perfmon report, please disregard it (I don't use it very much anyway).

Should the app lock up for more than 15 minutes while searching for Network information (it does this in my copy of W10), go ahead and kill the app. 
Then navigate to the Documents folder and zip up the 18 reports in the SysnativeFileCollectionApp folder - then upload that with your next post.

If that doesn't work, then you can try this new app (from a friend of mine):  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

Out of 19 memory dumps there were 8 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

As you've run Driver Verifier already (and it hasn't revealed a problem), it suggests that this is either a Windows problem or a hardware/compatibility/low-level driver problem.

Windows problems are least likely (as long as you have all the Windows Updates), but are not unheard of.


Your UEFI/BIOS (version 2.4.0) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.



The following is for informational purposes only.
**************************Tue Nov 17 17:42:49.275 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111715-20187-01.dmp]
Windows 10 Kernel Version 10240 MP (8 procs) Free x64
Built by: 10240.16545.amd64fre.th1.150930-1750
System Uptime:0 days 0:00:47.974
Probably caused by :memory_corruption
BugCheck A, {12dfd9, 2, 0, fffff801b4e30731}
Arg1: 000000000012dfd9, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff801b4e30731, address which referenced memory
PROCESS_NAME:  svchost.exe
CPUID:        "Intel® Core™ i7 CPU         870  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed: 2926
  BIOS Version                  2.4.0
  BIOS Release Date             01/13/2011
  Manufacturer                  Dell Inc.
  Product Name                  Precision T1500
  Baseboard Product             0XC7MM

The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.


3rd Party Drivers:
The following is for information purposes only.
**************************Tue Nov 17 17:42:49.275 2015 (UTC - 5:00)**************************
HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
k57nd60a.sys                Wed Oct 30 03:14:03 2013 (5270B1BB)
RTKVHD64.sys                Tue Jun 16 06:55:05 2015 (55800089)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
nvlddmkm.sys                Mon Aug 17 17:58:29 2015 (55D25905)

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#5 wienerin300


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Posted 31 January 2016 - 11:49 AM

If still someone has that problem with a desktop-PC: my problem was the TV board.
I have an Intel Pentium D Inside PC with nvidia GeForce and Win XP.
Just remove the TV board.

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