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Windows 7 Update from Friday Nov 13th Failed Now Hung in loop


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#1 Mehjr10

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Posted 17 November 2015 - 02:16 PM

Good day,

 

I have an Hp desktop running Windows 7 sp1 Home edition..   started auto update on the 13th,  when i got home later that day it was stuck at 33 percent or so.  left overnight 10 hrs.   no progress.  Shutdown and restarted not a great option but, unit would not do anything else..   Now it tries to install for an hour then does a roll back to previous. It will finish that after 1-2 hours. Then go into shut down.. will never shut down left it for 24 hours no result.. restarts and will be in the loop.  Safe mode same results.   If I can avoid rebuilding it would be great but.

 

Thanks

 

Mitch



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#2 JohnC_21

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Posted 17 November 2015 - 02:34 PM

If you have System Restore enabled tap F8 at boot and select Repair Computer in the options then do a System Restore to a day just before the update.

 

D666e3cc879657a9f96577bc34ef09db97d0c9d2



#3 Mehjr10

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Posted 17 November 2015 - 05:38 PM

Lol forgot that part. Bought the computer from an associate that upgraded at the first of the year. Evidently that feature was or is off because it show no restore points. I had not thought to check since I had in the past left mine active. Any other suggestions

Thanks
Mitch

#4 JohnC_21

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Posted 17 November 2015 - 06:09 PM

At the Advanced Boot Options select "Last Known Good Configuration"

 

If that does not work, instead of System Restore select Command Prompt. Then type the following

dism.exe /image:C:\ /cleanup-image /revertpendingactions 

When selecting Repair Computer after tapping F8 it will show the drive letter that it finds Windows located on. It may be different than C:. If it is substitute that letter in the above command.



#5 Mehjr10

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Posted 17 November 2015 - 07:24 PM

At the Advanced Boot Options select "Last Known Good Configuration"

 

If that does not work, instead of System Restore select Command Prompt. Then type the following

dism.exe /image:C:\ /cleanup-image /revertpendingactions 

When selecting Repair Computer after tapping F8 it will show the drive letter that it finds Windows located on. It may be different than C:. If it is substitute that letter in the above command.

Ok,   Ran it got an error:87

The /image option that is specified points to a running window installation.  To service the running operation system, use the  /Online option.  For more information, refer to the help by running DISM.exe /online /?.

The DISM log file can be found at C:\windows\logs\DISM\dism.log


Edited by Mehjr10, 17 November 2015 - 07:34 PM.


#6 JohnC_21

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Posted 17 November 2015 - 07:51 PM

Does this command work.

dism.exe /online /cleanup-image /revertpendingactions 

If not then

dism.exe /Image:C:\test\offline /Cleanup-Image /RevertPendingActions


#7 Mehjr10

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Posted 17 November 2015 - 08:40 PM

 

Does this command work.

dism.exe /online /cleanup-image /revertpendingactions 

If not then

dism.exe /Image:C:\test\offline /Cleanup-Image /RevertPendingActions

First one running in d:\windows> 

 

Error: 50

DISM does not support servicing Windows PE with the /Online option.

The DISM log file can be found at x:\windows\logs\DISM\dism.log

 

Second Option.

 

Error: 3

Unable to access the image.

Make sure that the image path and the windows directory for the image exist and you have Read Permissions on the folder..

 

I don't see a dism.exe in any of the drive letters, should it be under the windows directory?



#8 JohnC_21

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Posted 17 November 2015 - 09:04 PM

If your see D:\Windows then the second command line should be 

dism.exe /Image:D:\test\offline /Cleanup-Image /RevertPendingActions

If that fails then hopefully somebody with more experience than me will be able to help on this.

 

Edit: See this page. Deleting the two files shown may solve the problem.

 

https://neosmart.net/wiki/windows-update-loop/


Edited by JohnC_21, 17 November 2015 - 09:06 PM.


#9 dudeage

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Posted 18 November 2015 - 10:53 AM

Can you at least boot into Safe Mode?  



#10 Mehjr10

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Posted 18 November 2015 - 11:09 AM

Yes but it goes into

Failure configuring windows updates reverting changes. Do not turn off your computer.

Then will go to shutdown. But will not shutdown.

Edited by Mehjr10, 18 November 2015 - 11:10 AM.


#11 dudeage

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Posted 18 November 2015 - 11:27 AM

Yes but it goes into

Failure configuring windows updates reverting changes. Do not turn off your computer.

Then will go to shutdown. But will not shutdown.

 

Well that sucks.... :thumbdown:

 

If I were you I'd backup, blow it up and start fresh.   :smash:



#12 Mehjr10

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Posted 18 November 2015 - 12:02 PM

That's where I'm heading now. Any good links for w7 sp1 x64. All I have found I can't seem to make a bootable USB.

Edited by Mehjr10, 18 November 2015 - 12:03 PM.


#13 dudeage

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Posted 18 November 2015 - 12:07 PM

Hmmm....yeah I've never tried to actually download Windows 7 (I've always had install media for it) but you can try this:  

 

http://www.howtogeek.com/186775/how-to-download-windows-7-8-and-8.1-installation-media-legally/






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