System: Windows 7 Home Premium 64 bit SP1
Microsoft Office Home and Student 2010
ASUS K52F laptop
I have many Word documents on this laptop and they all work fine - except for one document. When I scroll this document, Word crashes. That is, a dialog box appears with the message "Microsoft Word has stopped working". Details of the problem are shown below. This document consists of multiple images captured from a word site using Microsoft Snipping Tool plus a little text.
Is there any way to determine why this particular document crashes when all other Word documents work fine?
Note: I scanned the laptop last night with Malwarebytes, SUPERAntiSpyware, Avira, TDSSKiller. I ran CHKDSK and SFC. And I used Seagate's SeaToolsForWindows to check the integrity of the laptop hard drive. None of these tools indicated that there were any problems with the laptop.
Details of the Word crash as shown in the Windows dialog box:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 14.0.7162.5000
Application Timestamp: 561e6c2b
Fault Module Name: StackHash_b9ce
Fault Module Version: 6.1.7601.19045
Fault Module Timestamp: 56258e62
Exception Code: c0000374
Exception Offset: 000ced0b
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: b9ce
Additional Information 2: b9ce7e2624ecaf3fe4a274f2497f240c
Additional Information 3: e5c1
Additional Information 4: e5c1c4621ad3f042be159d89c9236e5d