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Stuck in old(er) Windows Personalized View


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8 replies to this topic

#1 theonlybuster

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Posted 16 November 2015 - 02:59 PM

Got a little problem here.  

I have an office computer, it had a virus, we ran a few virus scans with Malware Bytes (free) and Super Anti-Spyware (one then the other, not in tangent), and once the "Backdoor Trojan" was removed, I rebooted the computer and everything now appears to be in the old fashion Windows 2000 look.  And when I try to change the look in the Personlization section, I get an error pop-up that says "Theme cannot be applied to the desktop". 

 

Additionally, when I try to start Outlook, it says it simply cannot start it.  Though the other MS Office suite runs just fine. 

 

I tried to reboot again and ran a few more virus scans thinking it was still the virus, but the scans came up clean.  So I'm thinking something MAY have been damaged during the removal of the trojan.  So rather than tinker around myself and further, I decided to stop before I potentially screw something out and request some outside help. 

 

Prior to all these problems, I was unable to run a few simple programs, getting the error "File C:\Programs\...\[insert_name_here].exe could not be found" even though I was looking at the executable file (not shortcut) itself.  So it raised concern.  

Also after a reboot I was forced to use a temporary account/desktop, as the files from my account could not be accessed.  

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#2 nasdaq

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Posted 18 November 2015 - 11:29 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.


start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM-x32\...\Run: [] => [X]
Lsa: [Authentication Packages] %I
Lsa: [Notification Packages] %I
ShellIconOverlayIdentifiers: [GDriveSharedOverlay] -> {81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44} =>  No File
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
URLSearchHook: [S-1-5-21-833560090-2735394693-4230374052-2115] ATTENTION => Default URLSearchHook is missing
Handler: intu-help-qb6 - {6898B29B-BF49-43cb-A0B1-D0B9496AF491} -  No File
Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - c:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg32.dll No File
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
FF HKLM-x32\...\Firefox\Extensions: [{22C7F6C6-8D67-4534-92B5-529A0EC09405}] - c:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1009\FirefoxExtension => not found
S4 QuickBooksDB24; C:\PROGRA~2\Intuit\QUICKB~3.0\QBDBMgrN.exe -hvQuickBooksDB24 [X]
S3 catchme; \??\C:\ComboFix\catchme.sys [X]
U0 Partizan; system32\drivers\Partizan.sys [X]

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please run the Farbar tool one more time and post a fresh FRSt log for my review.

How is the computer running now?

#3 theonlybuster

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Posted 20 November 2015 - 09:17 AM

Thanks for the guidance nasdaq. 

I ran the script through FRST, after it restarted I got my usual updated desktop look back. 

I also noticed while logging back in that it put me back into the temporary profile.  

All my permissions appear to be there, but I lose ALL my desktop icons, settings, and any network printers.  

 

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#4 nasdaq

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Posted 20 November 2015 - 01:59 PM

Run this tool.
You printer may have to be reinstalled not sure if this fix will restore it.

Please Download Tweaking.com - Windows Repair from Here

  • Install and then run the program
  • Execute the instructions on Step 1 Important
  • Click Next on Step 2 Optional, do the Pre Scan skip Step 3 and 4 Optional for now.
  • On Step 5 Backup System Restore Do a Registry backup. When you have completed this click Next
  • Click on Repairs
  • Click Repairs - Open Repairs in the bottom right corner
  • Click the Unselect All button then select just the item(s) listed below

  • 01 - Repair Registry Permissions
    03 - Reset Service permissions
    10 - Remove Policies Set By Infections
    11 - Repair Start Menu Icons Removed by Infections
    12 - Repair Icons
    26 - Restore Important Windows Services
    27 - Set Windows Service to Default Startup
    
  • Click the Start button and let the process run to completion. Copy any error messages into Notepad, Save it on your Desktop. ( Reboot if asked to do so)
  • Please copy and paste the Contents of this file on your next reply.

  • ===

    Restart the computer normally.

    How is the computer running now?

    =======================

    Keep me posted.


#5 theonlybuster

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Posted 20 November 2015 - 02:51 PM

It's still forcing me to boot into a Temp Profile. 

For clarification, I get to the login screen, I input my usual username and password.  It says "Waiting" and the little circle rotates for about 15sec before stopping.  And it looks like the computer has frozen, but after just over a minute or two it says something on the lines of "Loading Temporary Profile".  Once it logs in, the desktop is empty, and there's a notification on next to the Date and Time stating that I'm currently in a Temporary profile. 

Bare in mind I'm logging into the company's domain, not necessarily the computer itself.  

 

Tweaking Windows Repair Log attached. 

Should I attempt the previous steps a second time?  

 

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#6 nasdaq

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Posted 21 November 2015 - 08:29 AM

How to Fix Temporary Profile in Windows 7
http://www.sysprobs.com/fix-temporary-profile-windows-7

Try the suggested fix in sections 1 and 2 only.

If the problem is not solved or if you are not at easy with modifying the registry do this.


Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2


If your operating system is 64 bit download this tool:
SystemLook_x64.exe
  • Double-click SystemLook.exe
  • to run it.
  • Copy and paste the content
  • of the following bold text into the main textfield:
    :reg
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList /sub
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
  • Note: The log can also be found on your Desktop entitled SystemLook.txt.
===

#7 theonlybuster

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Posted 23 November 2015 - 08:42 AM

It took a few restarts, but I was able to resolve the Temp Profile w/ the first link provided.  

I think that was the last issue to resolve.  

Your help and assistance was much appreciated nasdaq. 



#8 nasdaq

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Posted 23 November 2015 - 08:49 AM

Glad we could help.


If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#9 nasdaq

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Posted 29 November 2015 - 09:53 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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