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I Need Some Help Here


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#1 Jeremy The Jinx

Jeremy The Jinx

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Posted 22 July 2006 - 06:03 PM

Hiya,
This site help with my last problem so I figure i might be able to get some help on this issue
Earler this week I downloaded a file, When the file was run nothing happened and the file itself just vanished, this had hapened to me befor with another file id downloaded. Right away I assumed that it was a virus like the last incident (which i resolved with reformatting :thumbsup: ), so I disconnected my internet right away and got me a version of Norton Anti-Virus off my brother, i cleared what viruses it found but after I reconnected my internet and reset I found that norton had poped up again telling me i had another virus and this has been happening since i downloaded that file...

I believe that it is a trojan downloader, but what can I do if my anti-virus dont have definition to get rid of it, and im not looking forward to reformatting my another time, nor am I looking forward to removing adware and malware everytime I reset my computer...

if anyone has any insight or information on what i might have or how to find/get rid of it, id be happy to hear from ya thanks much

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#2 rookie147

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Posted 23 July 2006 - 04:08 AM

Hello Jeremy The Jinx and Welcome to Bleeping Computer! :thumbsup:
Try the following..

Please download Ewido anti-spyware 4; it is a 30 day trial version of the program.
  • Install ewido security suite
  • Ewido will automatically run at the end.
  • The program will now open to the main screen.
  • When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  • You will need to update ewido to the latest definition files.
    • On the top row of the main screen click update.
    • Then click on "Start Update".
  • The update will start and a progress bar will show the updates being installed.
    (the status bar at the top will display ("Update successful")
If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates
Don't run it yet.

Reboot into SAFE MODE
By pressing the F8 key right when Windows starts, usually right after you hear your computer
beep when you reboot it (some versions of windows will display 'Starting Windows' with a grey progress bar)
you will be brought to a menu where you can choose to boot into safe mode.

Open Ewido anti-malware
Click on the scanner button in the top row.
  • Click Complete System Scan and the scan will begin.
  • If you have any infections you will prompted, then select "Apply all actions"
  • Next select the "Reports" icon at the top.
  • Select the "Save report as" button in the lower left hand of the screen.
  • Save the report to your desktop.
  • Close Ewido
Please reboot back to normal mode and the ewido log you previously save to your desktop.
Thanks,
Charles

Please reboot back to normal mode and the ewido log you previously save to your desktop.
Once you have done this, follow the Preparation Guide Before Posting A HijackThis Log, before posting your log, along with the Ewido log in new topic in our HijackThis Logs and Analysis Forum.

Hope this heps,
Charles

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