Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


slow computer

  • This topic is locked This topic is locked
1 reply to this topic

#1 Susanne03


  • Members
  • 34 posts
  • Gender:Female
  • Location:Nigeria
  • Local time:07:52 PM

Posted 15 November 2015 - 05:40 PM

Hello. Not too long ago I posted a message here about my laptop running slowly, apps giving the response 'not responding' and then the system reboots. It appears to me its a virus/malware. It also seems to be affecting my sound system. First the speaker started producing scratchy sounds and later the mute button's light wouldn't go off. Then I removed the battery several times and it was resolved. Not long after the mute button's light wouldn't come on when the button is activated. I don't know if these events are related but I do know there's either a virus or a malware on my pc. The virus or whatever it is is also leaving a folder called system volume information with a file named index volume guide on any USB port connected device and my phone when connected to the pc and it can't be deleted . I was assured the folder is legitimate but now I'm quite sure it isn't. I need to remove the virus ASAP because its causing my system to run slowly. What do I do?

Edited by Chris Cosgrove, 15 November 2015 - 06:25 PM.
Topic locked to avoid confusion.

BC AdBot (Login to Remove)


#2 Chris Cosgrove

Chris Cosgrove

  • Moderator
  • 7,212 posts
  • Gender:Male
  • Location:Scotland
  • Local time:06:52 PM

Posted 15 November 2015 - 06:24 PM

Go and start a topic in the 'Am I infected ?' section of BC.


When you do give details of your computer - make and model, your operating system and version and any other information that might be helpful to the people working there as well as a brief account of anything you have tried to ressolve this problem.


On the assumption that you are going to start this other topic I am going to lock this one to avoid any confusion and I hope you get a rapid cure. If it is determined there that your problem is not due to malware then you will be more than welcome to come back to the Win 8/8.1 section with another topic.


Chris Cosgrove

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users