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slow computer


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#1 Susanne03

Susanne03

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Posted 15 November 2015 - 05:40 PM

Hello. Not too long ago I posted a message here about my laptop running slowly, apps giving the response 'not responding' and then the system reboots. It appears to me its a virus/malware. It also seems to be affecting my sound system. First the speaker started producing scratchy sounds and later the mute button's light wouldn't go off. Then I removed the battery several times and it was resolved. Not long after the mute button's light wouldn't come on when the button is activated. I don't know if these events are related but I do know there's either a virus or a malware on my pc. The virus or whatever it is is also leaving a folder called system volume information with a file named index volume guide on any USB port connected device and my phone when connected to the pc and it can't be deleted . I was assured the folder is legitimate but now I'm quite sure it isn't. I need to remove the virus ASAP because its causing my system to run slowly. What do I do?


Edited by Chris Cosgrove, 15 November 2015 - 06:25 PM.
Topic locked to avoid confusion.


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#2 Chris Cosgrove

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Posted 15 November 2015 - 06:24 PM

Go and start a topic in the 'Am I infected ?' section of BC.

 

When you do give details of your computer - make and model, your operating system and version and any other information that might be helpful to the people working there as well as a brief account of anything you have tried to ressolve this problem.

 

On the assumption that you are going to start this other topic I am going to lock this one to avoid any confusion and I hope you get a rapid cure. If it is determined there that your problem is not due to malware then you will be more than welcome to come back to the Win 8/8.1 section with another topic.

 

Chris Cosgrove






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