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scannow could not repair, dism could not find source


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#1 XML2005

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Posted 14 November 2015 - 11:38 PM

I'm running an HP Pavilion notebook with Windows 8.1 and Norton Internet Security. Till last week, it was quick and dependable. But a week ago, it was still quick online, but it started doing all sorts of weird stuff, like shutting down all my open applications at once and taking forever to turn on. So I tried restoring to my HP recovery disks from Jan 2014, ran Windows Updates for two days, and then started having different problems. So I tried again: I restored to a Macrium Reflect image from Jan 2015 and then ran updates for four hours, reloaded all my programs a second time (Arghhh!). The PC was fine for a couple of days, but then was very very slow to start up. So I did the following:

  1. Ran the command sfc /scannow, and was notified it found errors it could not repair.
  2. As advised by the Microsoft website, I went into my administrator account in Safe Mode with Networking and tried to delete the files in %windir%\winSxsTemp\PendingDeletes and \PendingRenames. The system didn't allow me to delete files in the PendingDeletes folder; the message read, "You need permission from a trusted installer." The system also didn't allow me to delete files in the PendingRenames folder; the message read, "You need permission from System."
  3. Tried to run sfc /scannow in Safe Mode anyway, and got the same errors.
  4. In Safe Mode with Networking, I ran Dism /online /cleanup-image /restoreHealth, but got the message, "The source files could not be downloaded. Use the 'source' option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?linkid=243077." Unfortunately, I couldn't make head or tail of that webpage!

Can you great gurus please help!!!

 

Thank you so much.



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#2 dc3

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Posted 15 November 2015 - 10:03 AM

Run the DISM command in normal mode.


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#3 XML2005

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Posted 15 November 2015 - 07:45 PM

Thanks, I mistakenly thought I had to do all steps in Safe Mode. Following your advice did the trick (sort of).

 

DISM in normal mode fixed the errors. Then sfc /scannow ran successfully. But the PC was still very slow to start up and the pre-login screen was blank. I looked at many different system settings and googled alot, until I found that one of my C:\ProgramData\Microsoft\Windows\SystemData\S-1-5-18\ReadOnly\LockScreen_Z default pictures had somehow disappeared. Probably the PC was wasting time on startup, hunting for that picture. I found the picture online and put it back, and then ran another successful sfc /scannow. Now my laptop is quick as it was before. I'll do another Macrium backup within the next day or two so I'll have a clean image up to this point.

 

Thank you for your quick help.



#4 XML2005

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Posted 18 November 2015 - 01:27 PM

Thank you, this issue is resolved. Ran a Macrium Reflect image backup today.






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