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Computer Randomly Restarts


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#1 Jawsch

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Posted 14 November 2015 - 12:43 PM

So lately, my computer has been randomly restarting on it's own. No BSOD or anything.
It doesn't seem that anything specific causes the crash. It first happened about a week or two ago while playing a game through Steam.
Now it seems to happen even if I'm just browsing the web or I can just leave my computer on for awhile and it will do it while I'm away.
 
It's not an overheating issue (had this issue in the past with the motherboard, RMAd it about 3 years ago) I've monitored the temperatures.
Highest they ever seem to go is 42C
Event viewer seems to give me a Kernel-power critical error, ID: 41
 
No idea what's causing it or how to fix it.
 
 
Desktop
Windows 7 Ultimate
64-bit
Windows 7 (originally installed)
Pirated OS
Hardware is ~6 years old. (Upgraded RAM and SSD last year)
Age of OS: Just did a clean install few days ago (This issue was happening prior to the clean install)
 
CPU: Intel Core i7 875k
GPU: NVIDIA GeForce GTX 460 
MOBO: Maximus III GENE
PSU: Corsair GS700

Attached Files


Edited by Jawsch, 14 November 2015 - 12:44 PM.


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#2 softwaremaniac

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Posted 14 November 2015 - 02:44 PM

The fact that clean install did not help resolve the issue leads me to the conclusion that this might be a hardware problem. Please start by tajking care of the disabled device: NVIDIA Virtual Audio Device (Wave Extensible) (WDM)    ROOT\UNNAMED_DEVICE\0000    This device is disabled.
Then move on to test your RAM one stick at a time 8 passes per stick. If that's okay, install HD Tune and check the health status of your HDD and do a scan for errors (not the quick one!)

Let me know how it goes.



#3 Jawsch

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Posted 16 November 2015 - 06:09 PM

Disabled it because I read somewhere else that someone having the same problem had multiple audio drivers and disabling all but one stopped the problem. (It didn't help mine, re-enabled it)

 

I ran memtest and for awhile, it would crash while running it but now it seems to run just fine (just takes forever)

I ran it with one stick in at a time, didn't have issues. Then ran with both. No issues.

 

Started windows like normal with just one stick and with both (by themselves and together) system still randomly restarted.

 

Ran HD Tune, no issues.

 

Today it wouldn't even get to the login screen for windows before it would just restart on it's own.

 

I'm having a sinking feeling it's the motherboard, which I hope it's not. Can't really afford that and without a computer, going back to school is pretty much out of the question. lol


Edited by Jawsch, 16 November 2015 - 06:10 PM.


#4 softwaremaniac

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Posted 16 November 2015 - 07:56 PM

Are there any files in the minidump directory? If yes, copy them to desktop and zip them up. Attach the zip.



#5 Jawsch

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Posted 17 November 2015 - 05:07 PM

Are there any files in the minidump directory? If yes, copy them to desktop and zip them up. Attach the zip.

 

I'm not sure I know what the minidump directory is or where it's located.

 

I will say, oddly enough running in safe mode with networking, I've yet to have it restart randomly on me.


Edited by Jawsch, 17 November 2015 - 05:10 PM.


#6 softwaremaniac

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Posted 17 November 2015 - 06:45 PM

C:/Windows/Minidump. That's where the logs of the crashes are located. If you can't see it, enable hidden files and folders.



#7 Jawsch

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Posted 19 November 2015 - 05:23 PM

C:/Windows/Minidump. That's where the logs of the crashes are located. If you can't see it, enable hidden files and folders.

 

No such directory



#8 softwaremaniac

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Posted 19 November 2015 - 08:52 PM

Please follow these instructions and set it to create a minidump.



#9 Jawsch

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Posted 05 December 2015 - 05:57 PM

Sorry it took so long

 

Attached File  112315-13712-01.zip   31.39KB   2 downloads



#10 softwaremaniac

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Posted 05 December 2015 - 06:43 PM

Uninstall Avast in Safe Mode using its utility. That's the cause. Uninstall Daemon Tools and its SPTD with its installer.

https://www.avast.com/uninstall-utility

  1. Download avastclear.exe on your desktop
  2. Start Windows in Safe Mode
  3. Open (execute) the uninstall utility
  4. If you installed Avast in a different folder than the default, browse for it. (Note: Be careful! The content of any folder you choose will be deleted!)
  5. Click REMOVE
  6. Restart your computer

http://www.duplexsecure.com/en/downloads


ASACPI.sys Mon Mar 28 04:30:36 2005 (42476C4C) 
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities (Win8 versions available from Windows Update as an Optional Update - but check Asus first!)}http://support.asus.com/download/download.aspx 
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys 

intelppm.sys Tue Jul 14 01:19:25 2009 (4A5BC0FD) 
Intel Processor driver}http://downloadcenter.intel.com/Default.aspx also at 
http://www.carrona.org/drivers/driver.php?id=intelppm.sys 

amdxata.sys Fri Mar 19 17:18:18 2010 (4BA3A3CA) 
AMD storage controller driver - usually from the Windows 7 DVD}Windows Update 
http://www.carrona.org/drivers/driver.php?id=amdxata.sys 

Rt64win7.sys Fri Jun 10 08:33:15 2011 (4DF1BAAB) 
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC}http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false 
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys 

dtsoftbus01.sys Fri Feb 21 10:49:36 2014 (53072130) 
Daemon Tools driver [br] Possible BSOD issues in Win7}http://www.daemon-tools.cc/eng/downloads 
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys 

nvhda64v.sys Thu Apr 16 21:03:16 2015 (55300774) 
nVidia HDMI Audio Device (nForce chipset driver)}http://www.nvidia.com/Download/index.aspx 
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys 

nvvad64v.sys Mon Aug 10 09:51:42 2015 (55C8580E) 
NVIDIA Virtual Audio Driver }http://www.nvidia.com/Download/index.aspx?lang=en-us 
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys 

NvStreamKms.sys Fri Sep 18 07:02:24 2015 (55FB9AE0) 
nVidia Streaming Kernel service - may cause BSOD in Win8.1 systems (found in May 2014). Date/TimeStamp: Tue Apr 29 20:59:44 2014 (53604B00) MAY NOT BE A PROBLEM, this is a tenative posting - Appears that April 29 driver is a problem, July 2014 drivers seem OK}From: http://www.eightforums.com/bsod-crashes-debugging/45935-bsod-startup-lid-closed-dpc-watchdog.html#post379761 ) [br] Possible fix: https://forums.geforce.com/default/topic/573811/nvidia-streamer-service-may-be-freezing-your-pc/ [br] Or uninstall the nVidia drivers and then install a fresh copy without the Streaming Kernel Service (uncertain if this is possible) 
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys 

ngvss.sys Mon Nov 2 12:40:16 2015 (56374BA0) 
Avast! driver}http://support.avast.com/ 
http://www.carrona.org/drivers/driver.php?id=ngvss.sys 

nvlddmkm.sys Mon Nov 2 13:48:41 2015 (56375BA9) 
nVidia Video drivers}http://www.nvidia.com/Download/index.aspx[br]Get from OEM for laptops 
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys 

aswMonFlt.sys Mon Nov 2 17:29:52 2015 (56378F80) 
avast! File System Minifilter Driver}http://support.avast.com/ 
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys 

aswKbd.sys Mon Nov 2 17:30:04 2015 (56378F8C) 
avast! Keyboard Filter Driver}http://support.avast.com/ 
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys 

aswRvrt.sys Mon Nov 2 17:30:30 2015 (56378FA6) 
Avast! Revert driver[br](Likely a boot driver)}http://support.avast.com/ 
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys 

aswRdr2.sys Mon Nov 2 17:30:46 2015 (56378FB6) 
avast! TDI Redirect Driver}http://www.avast.com/en-eu/index 
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys 

aswHwid.sys Mon Nov 2 17:30:56 2015 (56378FC0) 
avast! HWID driver}http://support.avast.com/ 
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys 

aswSnx.sys Mon Nov 2 17:32:25 2015 (56379019) 
avast! Virtualization Driver}http://support.avast.com/ 
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys 

aswNdisFlt.sys Mon Nov 2 17:32:36 2015 (56379024) 
Avast! Firewall Driver}http://www.iolo.com/fw/1/ 
http://www.carrona.org/drivers/driver.php?id=aswNdisFlt.sys 

aswVmm.sys Mon Nov 2 17:53:57 2015 (56379525) 
avast! VM Monitor driver}http://support.avast.com/ 
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys 

aswSP.sys Mon Nov 2 17:54:51 2015 (5637955B) 
avast! Self Protection Driver}http://support.avast.com/ 
http://www.carrona.org/drivers/driver.php?id=aswSP.sys 

aswStm.sys Mon Nov 2 18:00:38 2015 (563796B6) 
avast! Antivirus Stream Filter driver}http://support.avast.com/ 
http://www.carrona.org/drivers/driver.php?id=aswStm.sys 



Code:
Debug session time: Mon Nov 23 22:42:48.670 2015 (UTC + 1:00)
Loading Dump File [D:\SysnativeBSODApps\112315-13712-01.dmp]
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime: 2 days 9:52:21.669
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
Probably caused by : aswSnx.sys ( aswSnx+2abc0 )
BugCheck C4, {f6, 3c, fffffa8018411440, fffff88006c6ebc0}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Bugcheck code 000000c4
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments: 
Arg1: 00000000000000f6, Referencing user handle as KernelMode.
Arg2: 000000000000003c, Handle value being referenced.
Arg3: fffffa8018411440, Address of the current process.
Arg4: fffff88006c6ebc0, Address inside the driver that is performing the incorrect reference.
BUGCHECK_STR:  0xc4_f6
PROCESS_NAME:  bootsect.exe
FAILURE_BUCKET_ID:  X64_0xc4_f6_VRF_aswSnx+2abc0
MaxSpeed:     2930
CurrentSpeed: 2942
BiosVersion = 2001   
BiosReleaseDate = 07/22/2010
SystemManufacturer = System manufacturer
BaseBoardManufacturer = ASUSTeK Computer INC.
SystemProductName = System Product Name
BaseBoardProduct = Maximus III GENE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``





--- E O J --- 2015 Dec 06 00:36:43 AM _88-dbug Copyright 2012 Sysnative Forums 
--- E O J --- 2015 Dec 06 00:36:43 AM _88-dbug Copyright 2012 Sysnative Forums 
--- E O J --- 2015 Dec 06 00:36:43 AM _88-dbug Copyright 2012 Sysnative Forums 




#11 Jawsch

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Posted 05 December 2015 - 11:47 PM

So far, so good.

 

I feel completely stupid that it was something as simple as Avast causing the problem...

 

Thank you a thousand times :) And now you've taught me a way to deal with this if it ever comes up again.



#12 softwaremaniac

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Posted 06 December 2015 - 05:00 AM

No problem. Do not hesitate to contact me in case of any further problems. :)



#13 Jawsch

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Posted 06 December 2015 - 08:15 PM

No problem. Do not hesitate to contact me in case of any further problems. :)

 

Well, it started back up again. :(



#14 softwaremaniac

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Posted 07 December 2015 - 12:06 PM

Please give me a fresh set of logs with the tool.



#15 Jawsch

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Posted 07 December 2015 - 06:49 PM

For some reason, it's not creating a minidump anymore.






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