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BSOD help - IRQL


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#1 JBhunter45

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Posted 14 November 2015 - 08:37 AM

Hello,

 

I am getting hang ups and freezes while using Internet Explorer and Windows Explorer.

 

Some times I will get the following BSOD

 

Log zip files attached as well.

 

Thanks for any help in advance

 

Jeff

 

Forgot the system info:

 

Sony Vaio VPCCW21FX Laptop

Windows 7 Home Premium SP1

x64 bit

Installed on laptop when purchased new around 2008

Intel Core I3 M330 2.13Ghz   4GB RAM

NVidia GeForce 310M

Attached Files


Edited by JBhunter45, 14 November 2015 - 08:50 AM.


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#2 softwaremaniac

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Posted 14 November 2015 - 02:58 PM

Your Atheros wireless drivers are acting up, please try an updated driver version. You can get it at manufacturer's website.



#3 JBhunter45

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Posted 15 November 2015 - 10:48 AM

OK, updated the drivers from Sony.  The BSOD was intermittent.

 

The hangs on navigation start in explorer is still there.   I thought updating the display drivers would fix this but it didn't.

 

Any help on these issues?

 

Thanks

            Jeff



#4 softwaremaniac

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Posted 15 November 2015 - 04:15 PM

Sony? You have to update your Atheros drivers.

Would you be so kind and go into your C:/Windows/Minidump folder, copy the contents to the desktop and zip it up, and attach it in your next reply?

If you don't see the folder, please enable Show hidden files and folders and View protected operating system files in Folder Options.

If there are no dmp files in Minidump folder, please check your Startup and Recovery settings.



#5 JBhunter45

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Posted 15 November 2015 - 04:50 PM

Have the drivers reinstalled.

 

That folder is empty.

 

I ran Malware Bites and Malware Cleaner.  Seems to have resolved the issues for now.



#6 softwaremaniac

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Posted 15 November 2015 - 04:56 PM

Good. Let me know are things in a few days.



#7 JBhunter45

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Posted 15 November 2015 - 05:20 PM

wouldn't you know, after posting that had it freeze up 3 times.

 

got a display driver error on the most recent freeze.

fan is running constantly during use.

trying to keep this laptop on life support, I know its old.


Edited by JBhunter45, 15 November 2015 - 05:30 PM.


#8 softwaremaniac

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Posted 15 November 2015 - 05:37 PM

Please do the following:

To run a system file check (SFC)

Go to start>Type CMD

Right click and run as Administrator

(called an elevated command prompt)

If you want to verify and repair the OS type sfc /scannow (note the space between sfc and "/")

If you just want to check (verify only) the OS type sfc /verifyonly (no changes will be made using verify only)

 

 You may have to run this up to 3 times to fix all the problems

 

When you have finished it will say one of three things (let me know which one of them is it before taking any steps)

Windows did not find any integrity violations (a good thing)

Windows Resource Protection found corrupt files and repaired them (a good thing)

Windows Resource Protection found corrupt files but was unable to fix some (or all) of them (not a good thing)  If you get this message run DISM as described below

 

If SFC was not able to repair some or all of the files there are a few options including a repair install from the OS dvd, and DISM (win 8 & UP)

 

DISM

If you are on win 8 (and up) you  should also run DISM whether SFC found errors or not!!

 

From an elevated command prompt 

You can run Check, then Scan, but you should always run RESTORE HEALTH

To check the health (You would use /CheckHealth to only check whether the image has been flagged as corrupted)

run Dism /Online /Cleanup-Image /CheckHealth

 

To scan the health use /ScanHealth to scan the image for component store corruption. This option does not fix any corruption.

run Dism /Online /Cleanup-Image /ScanHealth

 

To RESTORE health (recommended)

use /RestoreHealth to scan the image for component store corruption, perform repair operations automatically, and records that corruption to the log file.  This generally takes 15-30 minutes depending on the corruption and size of the partition

Type DISM /Online /Cleanup-Image /RestoreHealth .  (please note the space after "dism", & "online" & "image")
If the repair is successful you may want to re-run SFC just to check.

After running DISM it is a good idea to re-run SFC /scannow to make sure all the issues were fixed.

 

If you get the error message "cannot find source files"you need to have an ISO file mounted and need to specify where it is located with the below command

 

DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:X:\Sources\Install.wim:1 /LimitAccess  Where "X" is the drive letter where the ISO is located.  Simply change the "X" to the correct drive letter

If you do not have an ISO you can make one.  The instructions are here



#9 JBhunter45

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Posted 15 November 2015 - 06:32 PM

Windows did not find any integrity violations (a good thing)



#10 softwaremaniac

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Posted 15 November 2015 - 06:39 PM

OK. Let's also have a look at the Admin event log:
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post



#11 JBhunter45

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Posted 15 November 2015 - 07:01 PM

reran Adware Cleaner seemed to help it again.

I get the following message when closing IE.

 

 

Attached Files



#12 JBhunter45

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Posted 15 November 2015 - 07:05 PM

forgot the screen cap

Attached Files



#13 softwaremaniac

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Posted 15 November 2015 - 07:15 PM

Method 1: I would suggest you to open Internet Explorer (IE) in no add-ons mode and check if that fixes the issue.

 

 

To start Internet Explorer without add-ons,

a. Click the Start button, and select All Programs.

b. Click Accessories, and select System Tools.

c. Click Internet Explorer (No Add-ons).

 

 

If disabling all add-ons solves the problem, you might want to use Add-on Manager to disable all add-ons and then turn on add-ons only as you need them. This will allow you to figure out which add-on is causing the problem.

 

 

Please see the section “Disable add-ons in Internet Explorer" in the following article for further instructions:

 

Method 2: If the above method does not help then I would suggest you to reset Internet Explorer (IE) settings and check if that fixes the issue.

 

 

How to reset Internet Explorer settings

 

 

http://support.microsoft.com/kb/923737

 

 

Reset IE disclaimer:

 

 

Please note that running Reset Internet Explorer Settings will reset all user-defined settings including those set by installed extensions, toolbars and other add-ons to IE Defaults. This includes all Security, Privacy and Zone settings. Also this will clear browsing history, delete all temporary Internet Files, cookies, form data and especially all stored passwords.

 

Let me know the results, and attach the adwcleaner log.



#14 JBhunter45

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Posted 17 November 2015 - 05:51 AM

Ok,  got the BSOD this morning after the second freeze up.

Driver IRQL in not shown anymore.

 

Tech Info from BSOD: STOP : 0x00009087 (then a bunch of 0x0000000's)

 

Is there a dump or log file stored for this new BSOD?



#15 softwaremaniac

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Posted 17 November 2015 - 07:35 AM

Yes, in C:/Windows/Minidump folder. If you cant see it, show hidden files and protected operating system files, and copy the dump onto the desktop, zip them up, and upload them here.






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