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Laptop Crashes


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#1 quincyee1011

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Posted 13 November 2015 - 08:26 PM

Hello, I posted a topic earlier about some screen and laptop problems but I reset it and fixed the problem. But it seems the problem is beyond being fixed by reset and the laptop has started to turn off a few minutes after every startup.

 

Laptop specifications:

 

Model: ASUS K55A-HI5121E

OS: Windows 8.1

 

 

Problem:

 

Recently after a reset (attempted to fix problems), my laptop has started turning off only a few minutes after startup. There are pending Windows updates (152 of them!), but everytime I attempt to install them the laptop turns off partway through the process. In safe mode there isn't a problem but I also can't install the updates. Any help would be appreciated. 

 



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#2 usasma

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Posted 14 November 2015 - 04:44 PM

Try a clean boot (it's like Safe Mode, but allows more Windows processes to run.

Here's how: https://support.microsoft.com/en-us/kb/929135


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