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Slow Browser Search


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24 replies to this topic

#1 Bob2000

Bob2000

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Posted 13 November 2015 - 08:07 AM

Hello.

 

Regardless of what browser I use (Firefox, Opera), where I use my computer (I tried different secure internet connection sources), searches can take around twenty seconds to load, sometimes shorter, some times longer. It works fine in safe mode. I've run Malware Bytes, CC Cleaner, Avast, flushed the dns... I don't know what to do to resolve how inconsistent searching or even typing in an exact url is. Any assistance is appreciated. 

 

Microsoft Windows 7 Home Premium

ASUSTeK Computer Inc

System Model:  K55A

x64 based PC


Edited by hamluis, 14 November 2015 - 06:21 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Aura

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Posted 13 November 2015 - 09:14 AM

Hi Bob2000 :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the file to your Desktop;
  • Right-click on MiniToolBox.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List IP Configuration;
    • List Winsock Entries;
    • List Last 10 Event Viewer Errors;
    • List Installed Programs;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 dc3

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Posted 13 November 2015 - 09:18 AM

Since the problem doesn't persist in Safe Mode it's possible that a third party service is causing this problem.  Let's do a Clean Boot and see if the problem ceases in normal mode.

 

Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
1.  Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png, then type msconfig.exe in the Search programs and files box.  
 
2.  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
3.  Click on the General tab.   
 
4.  Click the Selective startup option. 
 
5.  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
6.Click on the Services tab. 
 
7.  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
8.  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
When the computer is restarted it will boot normally.  
 
Do the problems persist?

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 Bob2000

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Posted 13 November 2015 - 10:49 AM

Hello and thank you very much.  Here is the Log.

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by Admin (administrator) on 13-11-2015 at 09:48:10
Running from "C:\Users\Admin\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: K55A Manufacturer: ASUSTeK COMPUTER INC.
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Intel® Centrino® Wireless-N 2230 = Wireless Network Connection 2 (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 3 (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 4 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Computer
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Wireless Network Connection 4:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
   Physical Address. . . . . . . . . : 68-5D-43-16-39-AC
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection 3:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 68-5D-43-16-39-AC
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel® Centrino® Wireless-N 2230
   Physical Address. . . . . . . . . : 68-5D-43-16-39-AB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::14bf:d28f:d364:d8d1%16(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.77(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, November 12, 2015 21:48:52
   Lease Expires . . . . . . . . . . : Saturday, November 14, 2015 06:53:40
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 459824451
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-33-D6-32-10-BF-48-66-68-4B
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 10-BF-48-66-68-4B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{428FDDB6-9D11-4F97-82E5-CAB45FE26088}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{8D2A7E6E-A6C2-435D-B5F6-5B36F9290F62}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{81B2A957-DB9E-403B-A217-85F076C28279}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{938B7BCD-FC9D-42C5-9851-A627761132A3}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  router.asus.com
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2607:f8b0:4002:c09::8b
 64.233.185.139
 64.233.185.138
 64.233.185.113
 64.233.185.101
 64.233.185.100
 64.233.185.102
 
 
Pinging google.com [64.233.185.102] with 32 bytes of data:
Reply from 64.233.185.102: bytes=32 time=37ms TTL=41
Reply from 64.233.185.102: bytes=32 time=72ms TTL=41
 
Ping statistics for 64.233.185.102:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 37ms, Maximum = 72ms, Average = 54ms
Server:  router.asus.com
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
 2001:4998:58:c02::a9
 2001:4998:c:a06::2:4008
 98.139.183.24
 206.190.36.45
 98.138.253.109
 
 
Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=48ms TTL=49
Reply from 98.138.253.109: bytes=32 time=51ms TTL=49
 
Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 48ms, Maximum = 51ms, Average = 49ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 18...68 5d 43 16 39 ac ......Microsoft Virtual WiFi Miniport Adapter #2
 17...68 5d 43 16 39 ac ......Microsoft Virtual WiFi Miniport Adapter
 16...68 5d 43 16 39 ab ......Intel® Centrino® Wireless-N 2230
 13...10 bf 48 66 68 4b ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
 39...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.77     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.77    281
     192.168.1.77  255.255.255.255         On-link      192.168.1.77    281
    192.168.1.255  255.255.255.255         On-link      192.168.1.77    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.77    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.77    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 16    281 fe80::/64                On-link
 16    281 fe80::14bf:d28f:d364:d8d1/128
                                    On-link
  1    306 ff00::/8                 On-link
 16    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/13/2015 07:28:30 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (11/09/2015 05:39:13 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location D:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).
 
Error: (11/07/2015 10:56:43 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (11/06/2015 06:52:54 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80070003
 
 
System errors:
=============
Error: (11/06/2015 06:52:36 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.
 
Error: (11/04/2015 05:38:38 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.
 
Error: (11/02/2015 07:33:52 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.
 
 
Microsoft Office Sessions:
=========================
Error: (11/13/2015 07:28:30 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0"c:\program files\microsoft office 15\root\office15\lync.exe.Manifestc:\program files\microsoft office 15\root\office15\UccApi.DLL1
 
Error: (11/09/2015 05:39:13 PM) (Source: Windows Backup)(User: )
Description: D:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)
 
Error: (11/07/2015 10:56:43 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0"c:\program files\microsoft office 15\root\office15\lync.exe.Manifestc:\program files\microsoft office 15\root\office15\UccApi.DLL1
 
Error: (11/06/2015 06:52:54 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80070003 
mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-05-25 07:04:25.660
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-05-25 07:04:25.660
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-05-25 07:04:25.655
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-05-25 07:04:25.635
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-05-25 07:04:25.630
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-05-25 07:04:25.625
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-05-19 06:28:02.930
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-05-19 06:28:02.928
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-05-19 06:28:02.923
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-05-19 06:28:02.880
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.7.0.1860 - Adobe Systems Incorporated)
Adobe Flash Player 13 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 13.0.0.182 - Adobe Systems Incorporated)
Adobe Flash Player 19 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 19.0.0.226 - Adobe Systems Incorporated)
Adobe Flash Player 19 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 19.0.0.226 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.13) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.13 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.6.156 - Adobe Systems, Inc.)
Amazon Kindle (HKLM-x32\...\Amazon Kindle) (Version:  - Amazon)
Apple Application Support (HKLM-x32\...\{F5266D28-E0B2-4130-BFC5-EE155AD514DC}) (Version: 2.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{328CC232-CFDC-468B-A214-2E21300E4CB5}) (Version: 3.1.0.62 - Apple Inc.)
Assessments on Client (HKLM-x32\...\{C1C83898-5A60-AE9D-A3AB-7534375CA453}) (Version: 8.100.26866 - Microsoft) Hidden
ASUS AI Recovery (HKLM-x32\...\{D39F0676-163E-4595-A917-E28F99BBD4D2}) (Version: 1.0.24 - ASUS)
ASUS K5 Series ScreenSaver (HKLM-x32\...\ASUS K5 Series ScreenSaver) (Version: 1.0.0002 - ASUS)
ASUS Live Update (HKLM-x32\...\{FA540E67-095C-4A1B-97BA-4D547DEC9AF4}) (Version: 3.1.7 - ASUS)
ASUS Power4Gear Hybrid (HKLM\...\{9B6239BF-4E85-4590-8D72-51E30DB1A9AA}) (Version: 1.2.0 - ASUS)
ASUS USB Charger Plus (HKLM-x32\...\{A859E3E5-C62F-4BFA-AF1D-2B95E03166AF}) (Version: 2.0.9 - ASUS)
ASUS Virtual Camera (HKLM-x32\...\{EC8BD21F-0CA0-4BBF-97D9-4A52B30041A1}) (Version: 1.0.25 - ASUS)
ASUS Virtual Touch (HKLM-x32\...\{938CFBD4-0652-49E5-BB8B-153948865941}) (Version: 1.0.9 - ASUS)
AsusVibe2.0 (HKLM-x32\...\Asus Vibe2.0) (Version: 2.0.9.157 - ASUSTEK)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0020 - ASUS)
Auslogics DiskDefrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 6.0.0.0 - Auslogics Labs Pty Ltd)
Avast Free Antivirus (HKLM-x32\...\avast) (Version: 10.2.2218 - AVAST Software)
BIG-IP Edge Client Components (All Users) (HKLM-x32\...\F5 Networks Client Components) (Version: 70.2013.0426.1915 - F5 Networks, Inc.)
Bonjour (HKLM\...\{B91110FB-33B4-468B-90C2-4D5E8AE3FAE1}) (Version: 2.0.2.0 - Apple Inc.)
Byki (HKLM-x32\...\{FD9E03B5-AEEA-4D59-B512-6CE4AA0281D4}) (Version: 4.0 - Transparent Language, Inc.) Hidden
Byki Express for Current User (HKCU\...\Byki Express for Current User) (Version: 4.1 - Transparent Language, Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 4.12 - Piriform)
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3624 - CyberLink Corp.)
CyberLink Media Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 8.0.2926 - CyberLink Corp.)
CyberLink Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 7.0.0.1126 - CyberLink Corp.)
ETDWare PS/2-X64 10.5.9.0 (HKLM\...\Elantech) (Version: 10.5.9.0 - ELAN Microelectronic Corp.)
Fast Boot (HKLM\...\{13F4A7F3-EABC-4261-AF6B-1317777F0755}) (Version: 1.0.10 - ASUS)
FileZilla Client 3.6.0.2 (HKLM-x32\...\FileZilla Client) (Version: 3.6.0.2 - FileZilla Project)
Fitbit Connect (HKLM-x32\...\{6A7C2B2E-36A3-4EF5-96C6-708CD090A3AD}) (Version: 1.0.1.5127 - Fitbit Inc.)
GIMP 2.8.14 (HKLM\...\GIMP-2_is1) (Version: 2.8.14 - The GIMP Team)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.24.15 - Google Inc.) Hidden
GPL Ghostscript (HKLM\...\GPL Ghostscript 9.05) (Version: 9.05 - Artifex Software Inc.)
GPL Ghostscript (HKLM-x32\...\GPL Ghostscript 9.05) (Version: 9.05 - Artifex Software Inc.)
Grooveshark (HKLM-x32\...\{27458898-CB93-96FA-92AE-62BFFCB59C86}) (Version: 255.01 - Escape Media Group) Hidden
Grooveshark (HKLM-x32\...\GroovesharkDesktop.7F9BF17D6D9CB2159C78A6A6AB076EA0B1E0497C.1) (Version: 20120817.01 - Escape Media Group)
GSview 5.0 (HKLM-x32\...\GSview 5.0) (Version: 5.0 - Ghostgum Software Pty Ltd)
Human Japanese 2.0 (HKLM-x32\...\{665DC374-A0C1-48D4-AFCA-011D7AA8963F}) (Version: 2.0.5 - Brak Software, Inc.)
Intel® Manageability Engine Firmware Recovery Agent (HKLM-x32\...\{A6C48A9F-694A-4234-B3AA-62590B668927}) (Version: 1.0.0.35132 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.0.1351 - Intel Corporation)
Intel® OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version:  - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2653 - Intel Corporation)
Intel® PROSet/Wireless for Bluetooth® 3.0 + High Speed (HKLM\...\{2C0E6BD4-65B1-4E82-B2AC-43EFFC8F100C}) (Version: 15.0.0.0059 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{520C4DD4-2BC7-409B-BA48-E1A4F832662D}) (Version: 2.1.0.0140 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.3.214 - Intel Corporation)
Intel® WiDi (HKLM-x32\...\{93F34C5C-ACAA-48F3-9B26-70359A117F12}) (Version: 3.0.12.0 - Intel Corporation)
Intel® Wireless Display (HKLM\...\{28EF7372-9087-4AC3-9B9F-D9751FCDF830}) (Version:  - )
Intel® Hardware Accelerated Execution Manager (HKLM\...\{7824FFE2-E5BE-4530-91AA-C1F442FD4A82}) (Version: 1.0.1 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{DF7756DD-656A-45C3-BA71-74673E8259A9}) (Version: 15.00.0000.0642 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{6199B534-A1B6-46ED-873B-97B0ECF8F81E}) (Version: 1.23.216.0 - Intel Corporation)
iTunes (HKLM\...\{23B45E10-0CA5-43E9-BD6D-C2BD6CBE11AC}) (Version: 9.2.1.5 - Apple Inc.)
Java 8 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
Java SE Development Kit 7 Update 17 (64-bit) (HKLM\...\{64A3A4F4-B792-11D6-A78A-00B0D0170170}) (Version: 1.7.0.170 - Oracle)
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
Juniper Networks, Inc. Setup Client (HKCU\...\Juniper_Setup_Client) (Version: 7.4.9.43209 - Juniper Networks, Inc.)
Juniper Networks, Inc. Setup Client 64-bit Activex Control (HKLM\...\Juniper_Setup_Client Activex Control) (Version: 2.1.1.1 - Juniper Networks, Inc.)
Juniper Networks, Inc. Setup Client Activex Control (HKLM-x32\...\Juniper_Setup_Client Activex Control) (Version: 2.1.1.1 - Juniper Networks, Inc.)
Kits Configuration Installer (HKLM-x32\...\{B74E65FD-CC47-41C5-4B89-791A3F61942D}) (Version: 8.100.25984 - Microsoft) Hidden
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft .NET Framework 4.5 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50709 - Microsoft Corporation)
Microsoft Expression Web 4 (HKLM-x32\...\Web_4.0.1460.0) (Version: 4.0.1460.0 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 15.0.4667.1002 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (HKLM-x32\...\{5DA8F6CD-C70E-39D8-8430-3D9808D6BD17}) (Version: 9.0.30411 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Mozilla Firefox 41.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 41.0.2 (x86 en-US)) (Version: 41.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 41.0.2.5765 - Mozilla)
Mozilla Thunderbird 24.3.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 24.3.0 (x86 en-US)) (Version: 24.3.0 - Mozilla)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4667.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4667.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4667.1002 - Microsoft Corporation) Hidden
Opera Stable 33.0.1990.58 (HKLM-x32\...\Opera 33.0.1990.58) (Version: 33.0.1990.58 - Opera Software)
Oregon Trail® 5 (HKLM-x32\...\Oregon Trail® 5) (Version:  - )
PrimoPDF -- brought to you by Nitro PDF Software (HKLM-x32\...\PrimoPDF) (Version: 5 - Nitro PDF Software)
Project64 1.6 (HKLM-x32\...\{9559F7CA-5E34-4237-A2D9-D856464AD727}) (Version: 1.6 - Project64)
QuickTime (HKLM-x32\...\{AF0CE7C0-A3E4-4D73-988B-B29187EC6E9A}) (Version: 7.73.80.64 - Apple Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6570 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.27015 - Realtek Semiconductor Corp.)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.49.0 - SAMSUNG Electronics Co., Ltd.)
SceneSwitch (HKLM-x32\...\{5172E572-C175-4F80-A6D5-5CB45826AD61}) (Version: 1.0.11 - ASUS)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Toolkit Documentation (HKLM-x32\...\{6C870B12-6FF2-68FC-8C3B-DD177BBF3F92}) (Version: 8.100.26866 - Microsoft) Hidden
Windows Assessment and Deployment Kit for Windows 8.1 (HKLM-x32\...\{e9e06304-a604-434b-b35f-d9beb94dc06d}) (Version: 8.100.26866 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 2.41.0 - ASUS)
WinRAR 5.21 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)
Wireless Console 3 (HKLM-x32\...\{19EA33FB-B34E-40EA-8B8A-61743AEB795A}) (Version: 3.0.27 - ASUS)
WPT Redistributables (HKLM-x32\...\{64F3FB9A-9250-B2D6-00B4-50BE0358AEE8}) (Version: 8.100.26866 - Microsoft) Hidden
WPTx64 (HKLM-x32\...\{BFF81CB5-E8C7-4184-FBB4-74ADFBC6CCCB}) (Version: 8.100.26837 - Microsoft) Hidden
 
========================= Devices: ================================
 
Name: Intel® Centrino® Wireless Bluetooth® 4.0 + High Speed Adapter
Description: Intel® Centrino® Wireless Bluetooth® 4.0 + High Speed Adapter
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Manufacturer: Intel Corporation
Service: BTHUSB
Device ID: USB\VID_8087&PID_07DA\6&15B2A44B&0&1
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
Name: TSSTcorp CDDVDW SN-208BB
Description: CD-ROM Drive
Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom
Device ID: IDE\CDROMTSSTCORP_CDDVDW_SN-208BB________________AS01____\4&8856AD0&0&0.1.0
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 65%
Total physical RAM: 6027.92 MB
Available physical RAM: 2056.46 MB
Total Virtual: 12054.03 MB
Available Virtual: 7388.98 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:673.32 GB) (Free:479.16 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\COMPUTER
 
Admin                    Administrator            Guest                    
 
 
**** End of log ****


#5 Aura

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Posted 13 November 2015 - 10:52 AM

Uninstall the following programs please.
  • Adobe AIR - Outdated and vulnerable;
  • Adobe Flash Player 13 ActiveX - Outdated and vulnerable;
  • Java 8 Update 25 - Outdated and vulnerable;
  • Java SE Development Kit 7 Update 17 (64-bit) - Outdated and vulnerable;
  • JavaFX 2.1.1 - Outdated and vulnerable;
Once done, can you go on SpeedTest.net, run a test and post the results here?

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#6 Bob2000

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Posted 13 November 2015 - 10:57 AM

Hello DC3.   I did the steps you suggested and nothing has greatly improved/changed.



#7 Bob2000

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Posted 13 November 2015 - 10:58 AM

Sure Aura I will do so now. Please note that when I have preformed the speed test before the speeds were normal, it's simply getting a page to start to load took an absurd amount of time. I'm working on removing the programs you listed now. 



#8 Bob2000

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Posted 13 November 2015 - 11:04 AM

Hello.  Everything noted has been removed. 

Ping

31

Download Speed
42.88

Upload
4.37



#9 dc3

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Posted 13 November 2015 - 11:14 AM

If the Clean Boot didn't find any Services to be at fault.  Reopen the System Configuration and reverse the changes you made there.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Aura

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Posted 13 November 2015 - 11:32 AM

Alright, follow the instructions below please.

sUc2qjf.pngAutoruns - Start-up Entries
Follow the instructions below to give me an Autoruns log containing your start-up entries:
  • Download Autoruns.zip from the Sysinternals Suite webpage;
  • Extract the content of the Autoruns.zip folder where you want, then go in the folder, right-click on Autoruns.exe and select Run as Administrator;
  • Accept the EULA on opening, then wait for all the entries to load;
  • Click on File then Save and save the file to a location easily accessible as a .arn (Autoruns) file;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

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#11 Bob2000

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Posted 13 November 2015 - 01:08 PM

Hello.  I'm still waiting for autoruns to go through and not stalling out by saying  "Not responding".  I'll update once I have more info. 

 

 

Updated -- It won't run on my computer. I gave it about an hour and if it didn't finish I'm assuming it won't. 


Edited by Bob2000, 13 November 2015 - 02:40 PM.


#12 Aura

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Posted 13 November 2015 - 07:48 PM

Can you boot in Safe Mode with Networking and follow the instructions there? If it works, do it from that mode, then upload it after.

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#13 Bob2000

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Posted 14 November 2015 - 12:14 PM

Hello.

 

https://onedrive.live.com/redir?resid=1761F377DA2F1FB9!107&authkey=!AHtXJVG5culmGSU&ithint=file%2carn

 

I think this is the link. If not please let me know.

 

Thank you



#14 Aura

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Posted 14 November 2015 - 04:07 PM

That was the good link, thank you :) Follow the instructions below please.

lv0mVRW.pngJunkware Removal Tool (JRT)
  • Download Junkware Removal Tool (JRT) and move it to your Desktop;
  • Right-click on JRT.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Press on any key to launch the scan and let it complete;
    tLsXbWy.png
    Credits : BleepingComputer.com
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
zcMPezJ.pngAdwCleaner - Fix Mode
  • Download AdwCleaner and move it to your Desktop;
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Accept the EULA (I accept), let the database update, then click on Scan;
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Cleaning button. This will kill all the active processes;
    CfdTLN1.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it;
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply;
aOpBoaQ.pngMalwarebytes Anti-Malware - Clean Mode
  • Download and install the free version of Malwarebytes Anti-Malware
    Note: It's your choice if you want to enable the free trial of Malwarebytes Premium or not. Enabling it will give you real-time protection from the program, as well as access to all the Premium features.
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point;
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the Update Now button;
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan;
  • Let the scan run, the time required to complete the scan depends of your system and computer specs;
  • Once the scan is complete, make sure that the checkbox by Threat is checked (it means that every item detected is checked), then click on the Remove Selected button;
    L9PN4j1.png
  • Click on Save Results after the deletion (in the bottom-right corner) and select Copy to clipboard. Paste the content in your next reply;
Your next reply(ies) should therefore contain:
  • Copy/pasted JRT log;
  • Copy/pasted AdwCleaner clean log;
  • Copy/pasted Malwarebytes clean log;

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
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#15 Bob2000

Bob2000
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Posted 15 November 2015 - 12:56 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.6.4 (09.28.2015:1)
OS: Windows 7 Home Premium x64
Ran by Admin on Sun 11/15/2015 at 11:30:52.26
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Tasks
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 11/15/2015 at 11:35:47.64
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
 
# AdwCleaner v5.021 - Logfile created 15/11/2015 at 11:39:29
# Updated 14/11/2015 by Xplode
# Database : 2015-11-13.3 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Admin - COMPUTER
# Running from : C:\Users\Admin\Desktop\AdwCleaner.exe
# Option : Cleaning
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
 
***** [ Files ] *****
 
 
***** [ DLLs ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
[-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4D076AB4-7562-427A-B5D2-BD96E19DEE56}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{826D7151-8D99-434B-8540-082B8C2AE556}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{11549FE4-7C5A-4C17-9FC3-56FC5162A994}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}
 
***** [ Web browsers ] *****
 
 
*************************
 
:: "Tracing" keys removed
:: Winsock settings cleared
 
########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [1116 bytes] ##########
 
 
 
 
Malwarebytes 





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