Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Itunes Application Error...


  • Please log in to reply
3 replies to this topic

#1 PJBrake

PJBrake

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:05:08 PM

Posted 22 July 2006 - 01:52 PM

:thumbsup: Help! I have tried to install the latest update for iTunes and now I cannot access iTunes at all. The error message is unknown: "iTunes.exe application error - exception privilieged instruction (0xc0000096) occurred at 0x7ca2af84" displays in a error box. I have tried to uninstall and repair iTunes with no luck. Any suggestions? Need Help! PJBrake

BC AdBot (Login to Remove)

 


m

#2 Enthusiast

Enthusiast

  • Members
  • 5,898 posts
  • OFFLINE
  •  
  • Location:Florida, USA
  • Local time:04:08 PM

Posted 22 July 2006 - 01:54 PM

Boot into safe mode and try to uninstall ITunes completely using add/remove programs.
If the update still shows seperately after uninstalling Itunes, uninstall it in safe mode as well.

Reboot after the above is accomplished.

If it is successfully uninstalled then reinstall ITunes.

Edited by Enthusiast, 22 July 2006 - 01:55 PM.


#3 PJBrake

PJBrake
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:05:08 PM

Posted 22 July 2006 - 02:21 PM

:thumbsup: Thanks for the suggestions, however, when in safe mode, itunes will not let you uninstall. Error 1719. The Windows Installer Service could not be accessed. Any other suggestions! PJBrake

#4 Enthusiast

Enthusiast

  • Members
  • 5,898 posts
  • OFFLINE
  •  
  • Location:Florida, USA
  • Local time:04:08 PM

Posted 22 July 2006 - 02:28 PM

Use Strtup Inspector to disable ITunes or anything connected with Itunes from starting with Windows.

Startup Inspector (manages startup menu – helps you identify aps in the startup menu so you can disable unnecessary programs from running in the background when they are not needed)

And

Startup Monitor (a small freeware ap available on the same page to notify you and require your permission for any program to add itself to your startup menu)

http://www.windowsstartup.com/download.php

After you disable ITunes from the startup menu reboot and try uninstalling it again.

If that isn't successful the information on the following MS Support page might help:
"Error 1719: The Windows Installer service could not be accessed" error message when you try to add or remove a program
http://support.microsoft.com/kb/315346/

Edited by Enthusiast, 22 July 2006 - 02:31 PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users