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Printer Removes Itself?


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#1 fitzy04

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Posted 12 November 2015 - 03:25 PM

Hello all,

So we have a network printer that users connect to via our print server (open the Start menu, type in \\server-name and choose which printer they want to install). However, we have one user that, for some reason, she can print to it all day until the next time she boots up her computer and logs in. When she logs in, it seems the printer disappears. She can't print to it and it's not in Devices and Printers. She has to reinstall it from the server, then she is able to print to it again, until the next time she boots (or reboots) her laptop. She's the only one having this issue.

 

Her OS: Windows 7 Professional


Edited by Chris Cosgrove, 12 November 2015 - 07:05 PM.
Moved from Win & to 'Networking'


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#2 TsVk!

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Posted 13 November 2015 - 12:04 AM

Is the print spooler service set to automatic?

 

Start -> Control Panel -> Administrative tools -> Services.
Find the item Print Spooler and right-click. Set it to start automatically and hit OK, then reboot.

 

Better now?



#3 TsVk!

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Posted 13 November 2015 - 12:08 AM

Failing that... delete the contents of these folders.

 

C:\Windows\System32\spool\PRINTERS

 

and

 

C:\Windows\System32\spool\drivers

 

Restart, and then reinstall the printer.

 

TsVk!



#4 fitzy04

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Posted 17 November 2015 - 12:29 PM

I'm not sure what happened but I reinstalled the printer on Thursday and it worked all of Thursday (didn't have communication with the user on Friday) and let the computer turned off over the weekend. Monday, the user said that she didn't have this problem again. The printer was there and it worked...



#5 TsVk!

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Posted 17 November 2015 - 06:07 PM

Brilliant, I love those sort of fixes :thumbup2:






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