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Remote Control attack, unknown consequences


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#1 haplo888

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Posted 12 November 2015 - 11:21 AM

My sister navigated to a webstie and received a message she'd been infected and needed to call 'Microsoft' for help.  Which, she did.  The person that answered had her run iexplore + some website from a command prompt, installing an unknown remote control app and the person took control of her computer.  He showed her something indicating she had been '91% infected' and that her IP address would be compromised for 'all her devices', unless they helped her.  At this point she finally called me and hearing red flags I told her to power off her laptop and hang up.

 

Upon getting access to the laptop I used a hirens boot cd to run mini xp and ran malwarebytes and some antivirus, which found and removed a few items.  After, from safe mode, I ran rkill, malwarebytes, adwclean, roguekiller, and trendmicro's stand alone antivirus, again a few discoveries were removed.  I then finally did a regular boot and repeated rkill, malwarebytes, adwclean, finding nothing.  I also noticed goto meeting and a citrix launcher showed as being installed around the time of the indicent, but I cannot confirm they are related. I uninstalled those and reset IE and firefox to defaults.

 

Where can I find some more information about this type of attack?

And what else should I look for to make sure her computer has been cleaned?

 

She's running Win8.1.

 

Thanks,

Haplo



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#2 boopme

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Posted 12 November 2015 - 04:45 PM

Hi haplo, this was a scam page.

we need a deeper look to get it out.
Repost this info according to steps 6,7 and 8

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