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Office 2010 Publisher crashes after installing various updates


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#1 klatooo

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Posted 11 November 2015 - 11:09 PM

This morning around 3 am windows update instaled various office updates.  The publisher file i was working on will not work, i open it and then it crashes.  So i tried to do a restore to previous to get rid of those updates and see what happens and i get the error that the restone did not complete.  Now if i open a previous file publisher works.  So i am puzzled what has happened? Why i cannot restore and how to fix publisher. I have a SSD i don't know if that means anything with restoring.  Did anyone else have issues with this lastest batch of updates?



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#2 Rick@Pearce

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Posted 12 November 2015 - 12:39 PM

We're seeing the same thing here at work. Publisher 2010 crashes shortly after opening an exisitng file. If I create a new file from a blank, it seems to be stable. System Restore fails also, so we can't go back, at least on the machine this was first noticed on yesterday. The application event logs show ntdll.dll as the crashing program, but there could be another cause. That file was changed in the latest updates from a Sept timestamp to and Oct one. As a real estate company, our office admins use Publisher a lot for flyers, etc., so this has to get fixed very soon.



#3 klatooo

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Posted 12 November 2015 - 03:28 PM

Sorry to hear of your issues. But good to know i am not the only one. i was looking into this dll issue and i see i could reverse this download but not sure if i will. I don't know how long it will take microsoft to correct this issue. If i could post this problem somewhere else to get microsoft attention i would. All our computers that did the updates have the issue.



#4 Rick@Pearce

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Posted 12 November 2015 - 03:34 PM

Thanks Klatoo, it is good to know an issue isn't just yours. It seems MS updates have put a bug in Outlook also, I have some users reporting Outlook crashes when clicking on links in an email, or the link isn't followed. I'll post any updates I get.



#5 Rick@Pearce

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Posted 12 November 2015 - 04:38 PM

MS has reissued KB3097877 today. After installing it on 3 machines that had the issue, all 3 are back to normal - Publisher does not crash just opening an existing Pub file. Just go into Windows Update and check for updates, KB3097877 should be the one Critical Update. Install and reboot and Publisher, and Outlook, should be back to a more stable existance.

 

Here's a decent thread on this whole mess:

https://social.technet.microsoft.com/Forums/en-US/482486ba-a378-4dcd-bd21-08ae19760b93/crashes-since-111115-updates-in-both-outlook-2010-and-2013-when-viewing-html-emails



#6 klatooo

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Posted 12 November 2015 - 07:13 PM

Thanks Rick, will give it a try. Good to hear it helped you.






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