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BSOD Posting Instructions - Results


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#1 BeadyDan88

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Posted 11 November 2015 - 07:35 PM

Im not sure where to find the 2nd part of the document if im honest, i`ll post this link prior to the thread I made so you guys know what im referring to....

 

http://www.bleepingcomputer.com/forums/t/594704/hardware-bluescreen/

Attached Files


Edited by BeadyDan88, 11 November 2015 - 07:43 PM.


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#2 usasma

usasma

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Posted 11 November 2015 - 08:27 PM

There are no recent memory dumps in the uploaded files.  The latest is Sep 11, 2015

Is the system set to save Minidumps?

Check this:  http://www.carrona.org/setmini.html

Please zip up and upload the file C:\Windows\MEMORY.dmp to a free file-hosting service (such as OneDrive or DropBox), share it out, and post a link to it here.

 

These devices have problems in Device Manager:

 

Microsoft ISATAP Adapter    ROOT\*ISATAP\0000    This device cannot start.
Teredo Tunneling Pseudo-Interface    ROOT\*TEREDO\0000    This device cannot start.

Right click on each one and select "uninstall", then reboot the computer and check to see that they are fixed (that the errors no longer show up).

 

Many, many, many Live Kernel Events in the WER section of MSINFO32:

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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