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Log-In problems after recent update


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#1 ryan1979

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Posted 11 November 2015 - 05:16 PM

Performed an automatic update about 2 days ago and when I had come back home, everything booted fine as usual, however, whenever clicking on any user profile (I have 3; 2 admins and 1 basic profile without a password), the screen goes black for half a second and instead of being prompted to input my password, I'm still at the screen of user profiles. This happens when I try clicking any of them.

I've already tried:
- booting with last known good configuration
- memory check (no problems detected)
- system restore via "repair your computer" option

None of these actions solved the problem.

Furthermore, the problem still occurs even in Safe Mode. I click any profile and I'm still sent back to the same screen. So there is absolutely no way (that I know of at this point) for me to actually log in any profile and perform any further action no matter what mode I'm in. Startup repair also does not detect any problems.

I've gone through pages of search engine results and have not found any problems similar to mine. Most people usually get some "user profile error" message or are stuck on a black screen. I'm only sent back to the list of user profiles when clicking on any of them even in safe mode. I am completely baffled at this point and would like to know if anyone else has encountered and resolved this kind of problem before.

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#2 dvk01

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Posted 11 November 2015 - 06:31 PM

http://myonlinesecurity.co.uk/kb3097877-causing-severe-difficulties-for-some-windows-7-users-november-2015-windows-updates/



#3 ryan1979

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Posted 11 November 2015 - 07:18 PM

Hi dvk01. Thanks for this info.

However, when inputting the line in cmd.exe to uninstall the update, I get the following message:

"Error: 2

Unable to access the image.
Make sure that the image path and the Windows directory for the image exist and you have Read permissions on the folder."

#4 ryan1979

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Posted 11 November 2015 - 07:24 PM

Disregard my previous post. It turns out the update was on another drive and not the default C: drive. So far I have finally reached the password input screen and can now access my desktop.

Thanks again for the info and I hope others who have similar problems will find this useful.




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