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malware help


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#1 bill lawson

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Posted 10 November 2015 - 07:52 PM

My computer is infected with itibiti.exe and newpoptab, I've tried everything, but can't remove it, I'm getting repeated pop-ups with offers to update files, etc, and my computer has slowed to a crawl, please help me if you can.

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#2 nasdaq

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Posted 13 November 2015 - 11:42 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Unless you are using a 3rd party Firewall I suggest that you Enable the one that came with the operating system.
Windows Firewall is disabled.
http://www.bleepingcomputer.com/tutorials/how-to-configure-windows-xp-firewall/
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:
SearchScopes: HKU\S-1-5-21-583907252-2052111302-1801674531-1003 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://www.bing.com/search?pc=COSP&ptag=D110715-A60FA26CFB78147A880F&form=CONBDF&conlogo=CT3332038&q={searchTerms}
SearchScopes: HKU\S-1-5-21-583907252-2052111302-1801674531-1003 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://www.bing.com/search?pc=COSP&ptag=D110715-A60FA26CFB78147A880F&form=CONBDF&conlogo=CT3332038&q={searchTerms}
CHR Plugin: (Widevine Content Decryption Module) - C:\Documents and Settings\bill\Local Settings\Application Data\Google\Chrome\User Data\WidevineCDM\1.4.6.758\_platform_specific\win_x86\widevinecdmadapter.dll => No File
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files\Google\Chrome\Application\46.0.2490.80\pdf.dll => No File
CHR Plugin: (Google Update) - C:\Program Files\Google\Update\1.3.25.11\npGoogleUpdate3.dll => No File
CHR Plugin: (Shockwave Flash) - C:\WINDOWS\system32\Macromed\Flash\NPSWF32_16_0_0_296.dll => No File
S3 avchv; system32\DRIVERS\avchv.sys [X]
S3 catchme; \??\C:\DOCUME~1\bill\LOCALS~1\Temp\catchme.sys [X]
S3 X86BDA; system32\DRIVERS\OEMDrv.sys [X]
C:\Documents and Settings\bill\Local Settings\temp\929dbdec-dbec-4773-b144-c07231fc09a4.exe
C:\Documents and Settings\bill\Local Settings\temp\a35c84b1-a94e-4d97-8c92-564ccf3b2e53.exe
C:\Documents and Settings\bill\Local Settings\temp\d7588e85-112d-4471-8869-fa85a8532df0.exe
C:\Documents and Settings\bill\Local Settings\temp\sqlite3.dll

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Clear your cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en
Select "From the beginning of time"

Restart Chrome.

====

Any remaining issues?

#3 bill lawson

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Posted 13 November 2015 - 11:49 PM

Attached File  AdwCleanerS2.txt   973bytes   0 downloadsAttached File  AdwCleanerS2.txt   973bytes   0 downloadsFirst of all, thank you for your efforts on my behalf, I truly appreciate it.

 

I'm attaching the reports requested, it appears there are a couple of issues not cleared.Attached File  Fixlog.txt   4.65KB   1 downloads


Edited by bill lawson, 14 November 2015 - 10:35 AM.


#4 nasdaq

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Posted 14 November 2015 - 10:28 AM

I suggest you run the AdwCleaner tool and remove this item.
[x] Value Not Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [Itibiti.exe]

Read about it.
http://home.mcafee.com/virusinfo/virusprofile.aspx?key=9276253#none

I would also remove this item.
[x] Key Not Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
I known is associated with Bing but may have been set my some malware as can be seen here.
http://home.mcafee.com/virusinfo/virusprofile.aspx?key=1627004

===

it appears there are a couple of issues not cleared


Can you be more specific.

#5 bill lawson

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Posted 14 November 2015 - 10:32 AM

Attached File  AdwCleanerS2.txt   973bytes   0 downloads

Sorry, I attached the wrong log from AdwareCleaner, see original post for the correct one

 


Sorry, I attached the wrong log from AdwareCleaner, see original post for the correct one


Edited by bill lawson, 14 November 2015 - 10:36 AM.


#6 bill lawson

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Posted 14 November 2015 - 10:39 AM

correct logAttached File  AdwCleanerS2.txt   973bytes   1 downloads



#7 nasdaq

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Posted 14 November 2015 - 10:55 AM

Any remaining issues?

#8 bill lawson

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Posted 14 November 2015 - 11:20 AM

No, it appears you have saved me, THANK YOU VM



#9 nasdaq

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Posted 15 November 2015 - 08:11 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#10 bill lawson

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Posted 15 November 2015 - 10:15 AM

Thank you so much, you rock



#11 nasdaq

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Posted 21 November 2015 - 10:05 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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