I am thankful for the volunteers at BC; good morning to all.
Everything was fine last night, but this morning no Word/Excel Starter 2010 docs will open. The popup reads:
"Microsoft Word Starter cannot be opened. Try again or repair the product in Control Panel."
I did this Change/Repair from Control Panel and got this message:
"Repair Microsoft Office Click-to-Run
Repairing Microsoft Office Starter 2010 - English was unsuccessful because an internet connection is required. Ensure your computer can access the internet and try again."
I think it's obvious I do have internet access because I'm submitting this topic, but apparently MSFT Office doesn't know this.
I opened Click-to-Run Application Manager at the Control Panel and got the same error message as above. Snip attached.
I restarted and attempted the Change/Repair from the Control Panel with the same results.
From glancing in Microsoft Community concerning this, I see that those for whom the repair would not work were encouraged to uninstall Microsoft Word Starter 2010 at Control Panel, then go to Start>Programs>Microsoft Office 2010>click "use", click "open", then reinstall Office Starter 2010...however, each said this didn't work as there is no "use" option available, plus there's an error that Click-to-Run Application Manager won't function.
I tried to do System Restore back to 11/7/2015, but I'm still getting the same "unable to successfully restore error 0x80070005" that we attempted to deal with in this topic, http://www.bleepingcomputer.com/forums/t/590730/why-doesnt-windows-notify-me-about-updates/. I am still unable to do a system restore from a restore point. Snip attached.
Right now, however, I truly need access to my Word and Excel docs.
Thank you for your help.
Edited by hamluis, 10 November 2015 - 03:48 PM.
Moved from Win 7 to Bus Apps - Hamluis.