Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

PC Restarting Since Windows 10


  • Please log in to reply
8 replies to this topic

#1 SoAnubis

SoAnubis

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:06:07 PM

Posted 10 November 2015 - 11:27 AM

Hi,

I updated my computer to windows 10 and since then I have been getting random restarts.

This only happens when I am playing 'hard to run' games such as Black Ops 3, Nosgoth and Arma 2. 

I frequently played these games before windows 10 with no problem whatsoever (not black ops as it wasn't out).

It's similar to what happens when a PC blue screens but with no buzzing sound, no blue screen (I even have the option selected that pauses on the blue screen instead of restarting). Everything just goes off and it restarts.

 

My specs:

Corsair Builder Series CXM 500W Modular 80 PLUS Bronze Certified ATX/EPS PSU

Corsair CMZ8GX3M1A1600C10B 8GB (1x 8GB) Vengeance DDR3 Memory Module Kit - Blue

Asus M5A97 EVO R2.0 Motherboard (AMD 970, SB950, DDR3, S-ATA 600, ATX, 2 x eS-ATA, 2 x USB 3.0, Socket AM3+)

Asus HD 7870 AMD Radeon DirectCU II Graphics Card

AMD FX8320 Black Edition 8 Core (3.5/4.0GHz, 8MB Level 3 Cache, 8MB Level 2 Cache, Socket AM3+, 125W, Retail Boxed)



BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:02:07 PM

Posted 10 November 2015 - 05:54 PM

Let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 SoAnubis

SoAnubis
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:06:07 PM

Posted 11 November 2015 - 11:17 AM

OS- Windows 10 64 bit
Original OS- Windows 7 Home Premium
Full retail version
2 years old system
Had windows 10 since a few days after it was publicly released
 
Rest of the details are in previous post

Attached Files



#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:02:07 PM

Posted 11 November 2015 - 07:00 PM

The reports don't seem to point to anything in particular.  As such this could be a hardware problem, or it could be a problem with updating a well-used system to W10.

Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

As for the update issues; start with these things:

 

Otherwise this tends to look similar to many other problems that we've seen with W10 being installed on well-used systems.

There's a couple of things to try:
1)  Run the following command in a Powershell window that's run as an Administrator in order to re-register the Windows Store apps:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
From this article:  http://www.thewindowsclub.com/re-register-windows-store-apps
Be sure that Edge is closed (in Task Manager).  Cortana will spit an error as it's still running - don't worry about that for now.

2)  Uninstall your antivirus, then use the removal tool for it (there's a list of most of them here:  http://www.carrona.org/avuninst.html ), then install a freshly downloaded, W10 compatible version.  Some A/V have difficulties with the upgrade, so removing them and then reinstalling them will help how they run.

3)  Download fresh copies of the latest, W10 compatible audio and video drivers for your system.  Then uninstall the current versions from your system.  Then install the freshly downloaded versions.

4)  Get ALL available Windows Updates

5)  Get ALL available, W10 compatible drivers/programs from the manufacturer's website.  If some aren't compatible w/W10, check here about uninstalling them.

6)  Get ALL available, W10 compatible drivers/programs for any add-on hardware and any software that you installed previously.  If they aren't compatible, please uninstall them.

If this doesn't fix things, then post back so we can discuss the following options:
- continuing to attempt to fix this copy of the OS
- Reset of the OS (considering both the "Keep My Files" and the "Remove Everything" options)
- revert to the previous OS (both at less than 30 days, and at more than 30 days since initial update)
- revert to the previous OS with another attempt at installing W10 (I don't recommend this)
- clean install of the previous OS
- clean install of the previous OS, then update to W10 (only needed if a clean install of W10 fails)
- W10 clean install

 

Your UEFI/BIOS (version 1903) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 SoAnubis

SoAnubis
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:06:07 PM

Posted 13 November 2015 - 12:01 PM

Done 1 and 2 as well as updating bios to most recent version. Still had restarts

Will attempt the rest tomorrow when I get the chance, been really busy



#6 SoAnubis

SoAnubis
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:06:07 PM

Posted 14 November 2015 - 07:22 PM

I think I may have found the problem.

My microphone kept cutting out on skype so I changed the USB port it was connected to.

Since then I haven't suffered any restarts. I'll have to wait and see if it stays that way



#7 SoAnubis

SoAnubis
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:06:07 PM

Posted 19 November 2015 - 11:17 AM

Ok so I believe the problem was windows defender- that's why it only happened on windows 10

However I cant permanently disable it. Only temporarily. Any ideas?



#8 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:02:07 PM

Posted 20 November 2015 - 06:15 AM

Try installing another free antivirus?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 SoAnubis

SoAnubis
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:06:07 PM

Posted 23 November 2015 - 10:42 AM

Doesnt seem to work. Windows defender still stays on unless I temporarily disable it 






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users