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I am not able to change my default search


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#1 nicolebrady409

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Posted 10 November 2015 - 04:09 AM

I am on google chrome and when i go on there and try to do a general search, it doesn't search through google chrome.  It searches through a thing called http://go.mail.ru/.  When I try to change the search engine, it says it is under http://firstsputik.ru and when  I try to click on another search engine, it says that it has to be done by an administrator, but I am the only user on this computer and I am the administrator.  I tried to uninstall and reinistall google chrome and it did not work.  I deleted all programs or whatever that went with this and it still won't let me search under a normal google search.  I also tried to reboot my computer to the last significant update to delete anything else that has been added since the last update and that didn't help either.  I am about to rip my hair out.  Please help!!!!  


Edited by hamluis, 10 November 2015 - 01:47 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Jormeno1982

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Posted 10 November 2015 - 10:39 AM

I am on google chrome and when i go on there and try to do a general search, it doesn't search through google chrome.  It searches through a thing called http://go.mail.ru/.  When I try to change the search engine, it says it is under http://firstsputik.ru and when  I try to click on another search engine, it says that it has to be done by an administrator, but I am the only user on this computer and I am the administrator.  I tried to uninstall and reinistall google chrome and it did not work.  I deleted all programs or whatever that went with this and it still won't let me search under a normal google search.  I also tried to reboot my computer to the last significant update to delete anything else that has been added since the last update and that didn't help either.  I am about to rip my hair out.  Please help!!!!  

 

Nicole,

 

Have you run a virus/malware scan? It appears that malware may be the culprit. I use malware bytes for a malware scanner. Please let me know if that resolves your issue. FYI if that fails you may need to open a thread under the malware section of these forums.


Edited by Jormeno1982, 10 November 2015 - 10:39 AM.

Don't settle for less, even a genius asks his questions. - 2pac


#3 ranchhand_

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Posted 10 November 2015 - 01:58 PM

You have what is called a browser hijacker; it is a virus that forces you to go to a certain webpage and resets your normal home page to something else. The hacker makes money this way. As Jormeno posted above, post in at the malware section; follow the instructions and someone will be along to help you.


Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.


#4 nicolebrady409

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Posted 10 November 2015 - 02:40 PM

Thank you.  I will copy and paste to the malware section!



#5 nicolebrady409

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Posted 10 November 2015 - 02:42 PM

BTW,  I did a malware scan and it scanned and deleted some stuff, but I am still having the same problem



#6 nicolebrady409

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Posted 10 November 2015 - 02:47 PM

I am so sorry to bother you guys, but I'm new to this forum.  Where is the malware section?  I"m sorry I'm a moron



#7 RolandJS

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Posted 10 November 2015 - 02:49 PM

I don't know how to post hyperlink because of my school isp blocks some things, look for:  "Am I infected?  What do I do?" forum.


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#8 nicolebrady409

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Posted 10 November 2015 - 02:51 PM

Oh!  Ok!  Thank you!






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