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Arcade Yum removal help request


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3 replies to this topic

#1 djkea

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Posted 09 November 2015 - 02:25 PM

I have not experienced pop-ups but I see that i have the Arcade Yum garbage installed on my Windows 10 machine.  I mainly use Chrome, but other browsers used also.  I read through all of the related forum posts in an effort to remove it on my own.  After a bit of consideration I have decided its better to request instructions from the start as opposed to making things harder than need be.  Thanks in advance for your assistance.  BC is a great tool.

 

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#2 Aura

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Posted 09 November 2015 - 03:16 PM

Hi djkea :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Right-click on MiniToolBox.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List IP Configuration;
    • List Last 10 Event Viewer Errors;
    • List Installed Programs;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      B8oLpa3.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 djkea

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Posted 09 November 2015 - 08:06 PM

Hello Aura and thank you for helping me.  I may have requested help a bit sooner than I should have. I am currently being assisted by one of your associates in cleaning up exploit.swf infection.  I have just posted fixlog from  FRST scan to them and am awaiting response. My other angel (Bleeping helper) did spot the Arcade Yum garbage in her review of my my original FRST scan.  Shall I complete the exploit cleanup and free you up to save some other user from their dreaded condition?

 

Apologies if I have wasted your time, David


Edited by djkea, 09 November 2015 - 08:07 PM.


#4 boopme

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Posted 09 November 2015 - 08:42 PM

Please stay with your MRL topic here

http://www.bleepingcomputer.com/forums/t/595635/exploit-swf-malware-windows-1-frst-and-addition-logs-included/#entry3858538

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
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