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Computer infected. Unable to connect to the Internet


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2 replies to this topic

#1 chitraaz

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Posted 09 November 2015 - 12:24 AM

Hello,

 

I am new to this forum and would very much appreciate some help. My laptop (Windows 10) has been infected and I have not been able to connect to the Internet. Sophos points out to a Troj/syswow64/dnsapi.dll file but I have not been able to clean/delete the file. Or run MBAM. How to get rid of this virus and get my internet up and running? I've reset the drive twice! 

 

I was referring to the same issue on http://www.bleepingcomputer.com/forums/t/592457/dnsapidll-removed-localhost-blocked/ . Please let me know how I can go about collecting logs for troubleshooting.

 

Thanks,


Edited by chitraaz, 09 November 2015 - 01:50 AM.


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#2 nasdaq

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Posted 11 November 2015 - 09:36 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Please run the Farbar Recovery Scan Tool one more time. Enter dnsapi.dll in the Search Box and hit the File Search button.
Post the content of the Search.txt in your next reply.

Wait for further instructions.

p.s.
You can download the Farbar tool to a CD of Clash drive using a good computer.
Copy the File to the Desktop of the compromised computer and run it.

#3 nasdaq

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Posted 16 November 2015 - 09:48 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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