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Packet loss...


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#1 sycoguy

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Posted 08 November 2015 - 11:34 PM

I'm having really bad packet loss can someone take a look at the ping plotter and tell me if there is anything i can do about it?Attached File  image-697.jpeg   134.97KB   0 downloads



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#2 Jormeno1982

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Posted 10 November 2015 - 10:56 AM

I'm having really bad packet loss can someone take a look at the ping plotter and tell me if there is anything i can do about it?attachicon.gifimage-697.jpeg

 

Have you spoken with your ISP to see if they are experiencing any outages? How long have you been experiencing this issue? Is that the only address you are getting packet loss for?


Don't settle for less, even a genius asks his questions. - 2pac


#3 sycoguy

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Posted 10 November 2015 - 11:03 AM

I even get packet loss for common websites like Google.com, yahoo.com, and Facebook.com. I have not contacted the isp recently about it. I had a few months ago and the rep quoted the fine print "quality of service and speed of service can not be guaranteed." It usually only happens at night. Normally it's fine. From 3-7 a.m. is usually the worst and I don't understand why. I was just wondering if there was a way to manually reroute any requests to the server in question.

#4 Jormeno1982

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Posted 10 November 2015 - 12:49 PM

I even get packet loss for common websites like Google.com, yahoo.com, and Facebook.com. I have not contacted the isp recently about it. I had a few months ago and the rep quoted the fine print "quality of service and speed of service can not be guaranteed." It usually only happens at night. Normally it's fine. From 3-7 a.m. is usually the worst and I don't understand why. I was just wondering if there was a way to manually reroute any requests to the server in question.

 

The only thing that I can think of to help you re route would be to use a proxy server, but I have a strong feeling This is an ISP related issue.


Don't settle for less, even a genius asks his questions. - 2pac


#5 sycoguy

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Posted 10 November 2015 - 12:59 PM

Ok... thanks... proxy probably would not be suitable for my needs seeing as how I am a gamer and latency is important to me... Thank you for all the help...

#6 technonymous

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Posted 17 November 2015 - 05:49 PM

You need to contact Comcast. The packet loss is starting right at the 2nd hop which is on Comcast network. Could be due to bad lines, bad splitter, short ground fault caused by weather, bad modem, router. Try going to 192.168.100.1 and post a pic of the down/up channels and SNR. Try power cycling the router and modem. Try connecting directly to modem bypassing the router. What internet speed tier are you leasing? What model is the router? What model is the modem?


Edited by technonymous, 17 November 2015 - 05:56 PM.


#7 sycoguy

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Posted 17 November 2015 - 05:57 PM

I talked to them and they told me that "there is no guarantee to speed or quality of service." but that they would look into it. I have since then updated to windows 10 and am having another issue entirely. I am going to post about it to see if anyone can help. I am getting random latency spikes. I did a ping plotter again and a friend recommended a program called wireshark. But i have no clue what i'm looking at...



#8 Queen-Evie

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Posted 17 November 2015 - 08:01 PM

You can try posting at the Comcast Help Forum.

 

Someone there *might* be able to help you.






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