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Posted 08 November 2015 - 09:21 PM
Posted 09 November 2015 - 01:01 PM
to the Bleeping Computer Am I Infected Forum. You may not have any viruses or keyloggers on your system. Fraud is unfortunately very common these days.
To be sure, we can run some scans just to see if anything pops up that might be nasty.
1. ESET Online Scanner using Internet Explorer:
Note 1: These instructions are for Internet Explorer only! If you're using Chrome or Firefox, you will need to download and install the ESET Smart Installer tool before it can scan. See instructions here.
Note 2: You will need to disable your currently installed Anti-Virus, how to do so can be found here.
*Click this link to open ESET OnlineScan.
* When prompted allow the Add-On/Active X to install.
* In the new window that opens, tic the radio button next to Enable detection of potentially unwanted applications.
* Then click "Advanced settings", and make sure there is a checkmark next to only the following items (uncheck everything else):
*Then click the button and ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
*When the scan completes, click List Found Threats (only if anything is found).
*Then click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
*Click , then click to exit ESET Online Scanner.
Don't forget to re-enable your antivirus when finished!
2. Download and install Malwarebytes Anti-Malware:
Please download Malwarebytes Anti-Malware to your desktop.
Once I see the scan results, I will be able to provide you with advice as to how to proceed. If I haven't responded to your post in 48 hours, please send me a Personal Message. Hope this helps. Have a great day.
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