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Windows 8.1, BSOD only starts in safe mode


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#1 ImAFruitBasket

ImAFruitBasket

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Posted 08 November 2015 - 07:34 AM

Hi. I have read the pinned post and included the zip version of the SysnativeFileCollectionApp.

 

I tried to do the PERFMON one but got the error message

Error:

 

An error occured while attempting to generate the report.

   

The system cannot find the path specified.

 

My problems started yesterday when my laptop just started restarting with the blue screen saying there was a problem. It would reboot about 4/5 times then go to troubleshooting options. It wouldn't reboot to a system restore point. Sometimes it would reboot into normal mode but then it would crash again 2 minutes later.

It works fine in safe mode with networking (what I am using now).

InitIally after Googling on my phone, I searched how to update the drivers and the Intel Graphics 4000 needed updating, so I did that. The other Radeon one says it is up to date.

I have ran AVG Antivirus numerous times in safe mode and when it's allowed me onto normal mode and nothing has been detected. I have also ran ESET online scanner incase something was being missed by the AVG one. The ESET one detected 3 threats which the AVG one missed. It took 1 hour 45 minutes to run and it said it says they have now been removed. I restarted the laptop, it had the same blue screen with the :( face saying something went wrong. Now it just continously loops on restarting then throws me to the troubleshooting menu so I can enter safe mode.

I will admit, I am not clued up about computers at all. I have just been Googling my problems and doing what advice has been put on there. I definitely need step by step instructions to help me know what to do.

In the Device Manager the only one with an exclamation next to it is the Generic PnP Monitor.

I have tried to go into normal mode and disabling all the startup programs, this worked for about an hour so i updated the graphics cards whilst I had the chance and then it crashed again.

Do i delete the graphics cards from the device management tab and let the computer install them again after a reboot?

Do I reset the PC so Windows starts again but it keeps all the things saved on my pc - pics, college work etc? It says I need a windows CD for it though and I don't have one.

 

Thankyou for any help.

Angela

Attached Files


Edited by ImAFruitBasket, 08 November 2015 - 09:17 AM.


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#2 usasma

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Posted 10 November 2015 - 06:40 AM

Your UEFI/BIOS (version A10) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Most of the memory dumps are STOP 0x116 errors (video).  The presence of other errors is suggestive of a hardware problem - but this is just a guess on my part.

Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

WDKMD.sys                   Wed Mar  9 18:43:12 2011 (4D781090)
Intel WiDi KMD (Wireless Display)}http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword;=%22widi%22
http://www.carrona.org/drivers/driver.php?id=WDKMD.sys
 
CHDRT64.sys                 Tue Jun  5 15:54:15 2012 (4FCE63E7)
Conexant High Definition SmartAudio}OEM - none at http://www2.conexant.com/support/Pages/default.aspx
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
 
RtsUVStor.sys               Fri Jun 15 01:43:06 2012 (4FDACB6A)
Realtek Semiconductor Corp USB Mass Storage Driver[br] }http://www.realtek.com/downloads/[br]OR possibly OEM
http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
 
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
Intel Management Engine Interface}http://downloadcenter.intel.com/Default.aspx
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
 
ETD.sys                     Tue Jul  3 23:54:29 2012 (4FF3BE75)
ELAN PS/2 Port Smart Pad}OEM - none at: http://www.emc.com.tw/eng/st_tpn_sp.asp
http://www.carrona.org/drivers/driver.php?id=ETD.sys
 


Analysis:
The following is for informational purposes only.
**************************Sun Nov  8 06:44:08.829 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110815-19093-01.dmp]
Windows 8.1 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.18066.amd64fre.winblue_ltsb.150928-1002
System Uptime:0 days 0:00:55.537
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by :atikmpag.sys ( atikmpag+ace0 )
BugCheck 116, {ffffe001611d7010, fffff801b98e2ce0, ffffffffc0000001, 3}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Arguments:
Arg1: ffffe001611d7010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff801b98e2ce0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x116_IMAGE_atikmpag.sys
CPUID:        "Intel® Core™ i5-3230M CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2594
  BIOS Version                  A10
  BIOS Release Date             05/13/2013
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 7520
  Baseboard Product             0PXH02
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 

The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only.
**************************Sun Nov  8 06:44:08.829 2015 (UTC - 5:00)**************************
WDKMD.sys                   Wed Mar  9 18:43:12 2011 (4D781090)
CHDRT64.sys                 Tue Jun  5 15:54:15 2012 (4FCE63E7)
RtsUVStor.sys               Fri Jun 15 01:43:06 2012 (4FDACB6A)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
ETD.sys                     Tue Jul  3 23:54:29 2012 (4FF3BE75)
iaStorA.sys                 Tue Sep 18 18:46:10 2012 (5058F9B2)
iBtFltCoex.sys              Thu Apr 18 10:17:24 2013 (51700074)
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
btmaux.sys                  Mon Jul 22 10:19:46 2013 (51ED3F82)
atikmpag.sys                Mon Aug 19 12:42:26 2013 (52124AF2)
atikmdag.sys                Mon Aug 19 13:58:45 2013 (52125CD5)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
NETwew00.sys                Thu Aug 22 17:20:34 2013 (521680A2)
btmhsf.sys                  Thu Sep  5 08:12:49 2013 (52287541)
amdkmpfd.sys                Fri Dec 13 00:33:34 2013 (52AA9C2E)
iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
IntcDAud.sys                Tue Sep  9 08:13:01 2014 (540EEECD)
avgrkx64.sys                Mon Aug 10 09:25:37 2015 (55C8A651)
avgdiska.sys                Mon Aug 10 09:32:05 2015 (55C8A7D5)
avgloga.sys                 Fri Aug 14 08:24:36 2015 (55CDDE04)
igdkmd64.sys                Mon Aug 17 11:34:01 2015 (55D1FEE9)
avgidsha.sys                Thu Aug 20 07:58:01 2015 (55D5C0C9)
avgwfpa.sys                 Thu Oct  8 02:46:40 2015 (56161150)
avgidsdrivera.sys           Mon Oct 19 03:03:21 2015 (562495B9)
avgmfx64.sys                Wed Oct 21 11:15:00 2015 (5627ABF4)
avgldx64.sys                Wed Oct 21 11:16:44 2015 (5627AC5C)
http://www.carrona.org/drivers/driver.php?id=WDKMD.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=btmaux.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys

 


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