Hi. I have read the pinned post and included the zip version of the SysnativeFileCollectionApp.
I tried to do the PERFMON one but got the error message
My problems started yesterday when my laptop just started restarting with the blue screen saying there was a problem. It would reboot about 4/5 times then go to troubleshooting options. It wouldn't reboot to a system restore point. Sometimes it would reboot into normal mode but then it would crash again 2 minutes later.
It works fine in safe mode with networking (what I am using now).
InitIally after Googling on my phone, I searched how to update the drivers and the Intel Graphics 4000 needed updating, so I did that. The other Radeon one says it is up to date.
I have ran AVG Antivirus numerous times in safe mode and when it's allowed me onto normal mode and nothing has been detected. I have also ran ESET online scanner incase something was being missed by the AVG one. The ESET one detected 3 threats which the AVG one missed. It took 1 hour 45 minutes to run and it said it says they have now been removed. I restarted the laptop, it had the same blue screen with the face saying something went wrong. Now it just continously loops on restarting then throws me to the troubleshooting menu so I can enter safe mode.
I will admit, I am not clued up about computers at all. I have just been Googling my problems and doing what advice has been put on there. I definitely need step by step instructions to help me know what to do.
In the Device Manager the only one with an exclamation next to it is the Generic PnP Monitor.
I have tried to go into normal mode and disabling all the startup programs, this worked for about an hour so i updated the graphics cards whilst I had the chance and then it crashed again.
Do i delete the graphics cards from the device management tab and let the computer install them again after a reboot?
Do I reset the PC so Windows starts again but it keeps all the things saved on my pc - pics, college work etc? It says I need a windows CD for it though and I don't have one.
Thankyou for any help.
Edited by ImAFruitBasket, 08 November 2015 - 09:17 AM.