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Getting along in Years


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#1 accordianman53

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Posted 07 November 2015 - 12:46 PM

I guess I'm just a diehard fan of my aging Sony Vaio desktop, but I really like it, and besides, old habits die hard. I'm running Win XP Pro Srv pack 3, and up until the last couple of months, doing fine with it. At that point, I began having speed issues with it, like slow boot, slow scroll online, excess cpu usage, choppy online audio and video, etc. I uninstalled my antivirus (Avast) in the hopes that the cpu speed would be corrected, but... Now, when I try to reinstall Avast, or any other antivirus, for that matter, I get a message that I must close the currently installed AV, called "PC Cleaner Pro" before I can proceed. Where did that AV come from. And, what Really alarms me is that there doesn't seem to be a program by that name that I can even TRY to uninstall. I also tried to install Malwarebytes, which gives me an error "The program failed to initialize (0cx000001d)". Am now stumped...Help MEeee, please...



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#2 hamluis

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Posted 07 November 2015 - 04:58 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 accordianman53

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Posted 09 November 2015 - 01:51 PM

Okay, here's the log from mini toolbox. Pardon me for my ignorance, but what is a snapshot?

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by Michael Borelli (administrator) on 09-11-2015 at 12:33:24
Running from "C:\Documents and Settings\Michael Borelli\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Model: PCV-RX741(UC) Manufacturer: Sony Corporation

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/08/2015 10:17:41 AM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 42.0.0.5780, faulting module mozglue.dll, version 42.0.0.5780, fault address 0x0000ed50.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (11/07/2015 01:05:28 PM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 42.0.0.5780, faulting module mozglue.dll, version 42.0.0.5780, fault address 0x0000ed50.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (11/07/2015 01:03:02 PM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 42.0.0.5780, faulting module mozglue.dll, version 42.0.0.5780, fault address 0x0000ed50.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (11/06/2015 04:34:42 PM) (Source: Application Error) (User: )
Description: Faulting application mbamservice.exe, version 3.2.19.0, faulting module Qt5Core.dll, version 5.4.1.0, fault address 0x00026f16.
Error in creating result PEAP-TLV in response to received PEAP-TLV (mbamservice.exe!ld!)

Error: (11/06/2015 04:34:13 PM) (Source: Application Error) (User: )
Description: Faulting application mbamservice.exe, version 3.2.19.0, faulting module Qt5Core.dll, version 5.4.1.0, fault address 0x00026f16.
Processing media-specific event for [mbamservice.exe!ws!]

Error: (11/05/2015 07:09:41 PM) (Source: Application Error) (User: )
Description: Faulting application mbamservice.exe, version 3.2.19.0, faulting module Qt5Core.dll, version 5.4.1.0, fault address 0x00026f16.
Error in creating result PEAP-TLV in response to received PEAP-TLV (mbamservice.exe!ld!)

Error: (11/05/2015 07:09:29 PM) (Source: Application Error) (User: )
Description: Faulting application mbamservice.exe, version 3.2.19.0, faulting module Qt5Core.dll, version 5.4.1.0, fault address 0x00026f16.
Error in creating result PEAP-TLV in response to received PEAP-TLV (mbamservice.exe!ld!)

Error: (11/05/2015 07:07:39 PM) (Source: Application Error) (User: )
Description: Faulting application mbamservice.exe, version 3.2.19.0, faulting module Qt5Core.dll, version 5.4.1.0, fault address 0x00026f16.
Processing media-specific event for [mbamservice.exe!ws!]

Error: (11/05/2015 06:00:09 PM) (Source: Application Error) (User: )
Description: Faulting application mbamservice.exe, version 3.2.19.0, faulting module Qt5Core.dll, version 5.4.1.0, fault address 0x00026f16.
Processing media-specific event for [mbamservice.exe!ws!]

Error: (11/04/2015 09:37:56 PM) (Source: Application Error) (User: )
Description: Faulting application mbamservice.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
Error in creating result PEAP-TLV in response to received PEAP-TLV (mbamservice.exe!ld!)


System errors:
=============
Error: (11/09/2015 12:30:28 PM) (Source: DCOM) (User: SPARKY)
Description: DCOM got error "%%1058" attempting to start the service StiSvc with arguments ""
in order to run the server:  {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (11/09/2015 12:30:09 PM) (Source: DCOM) (User: SPARKY)
Description: DCOM got error "%%1058" attempting to start the service StiSvc with arguments ""
in order to run the server:  {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (11/08/2015 10:02:01 AM) (Source: DCOM) (User: SPARKY)
Description: DCOM got error "%%1058" attempting to start the service StiSvc with arguments ""
in order to run the server:  {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (11/08/2015 10:01:59 AM) (Source: DCOM) (User: SPARKY)
Description: DCOM got error "%%1058" attempting to start the service StiSvc with arguments ""
in order to run the server:  {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (11/08/2015 10:01:53 AM) (Source: DCOM) (User: SPARKY)
Description: DCOM got error "%%1058" attempting to start the service StiSvc with arguments ""
in order to run the server:  {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (11/08/2015 10:01:52 AM) (Source: DCOM) (User: SPARKY)
Description: DCOM got error "%%1058" attempting to start the service StiSvc with arguments ""
in order to run the server:  {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (11/08/2015 10:01:47 AM) (Source: DCOM) (User: SPARKY)
Description: DCOM got error "%%1058" attempting to start the service StiSvc with arguments ""
in order to run the server:  {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (11/07/2015 11:17:11 AM) (Source: DCOM) (User: SPARKY)
Description: DCOM got error "%%1058" attempting to start the service StiSvc with arguments ""
in order to run the server:  {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (11/07/2015 11:09:10 AM) (Source: DCOM) (User: SPARKY)
Description: DCOM got error "%%1058" attempting to start the service StiSvc with arguments ""
in order to run the server:  {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (11/06/2015 04:40:35 PM) (Source: DCOM) (User: SPARKY)
Description: DCOM got error "%%1058" attempting to start the service StiSvc with arguments ""
in order to run the server:  {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================
7-Zip 9.22beta (HKLM\...\7-Zip) (Version:  - )
ABBYY FineReader 6.0 Sprint (HKLM\...\{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}) (Version: 6.00.2201.41622 - ABBYY Software House)
Adobe Acrobat 5.0 (HKLM\...\Adobe Acrobat 5.0) (Version: 5.0 - Adobe Systems, Inc.)
Adobe Flash Player 19 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 19.0.0.226 - Adobe Systems Incorporated)
Adobe Flash Player 19 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 19.0.0.226 - Adobe Systems Incorporated)
Adobe Flash Player 19 PPAPI (HKLM\...\Adobe Flash Player PPAPI) (Version: 19.0.0.226 - Adobe Systems Incorporated)
Adobe Illustrator 10 (HKLM\...\{412033BC-44CF-48D9-B813-4B835101F4D3}) (Version: 10 - Adobe Systems, Inc.)
Adobe Reader X (10.1.11) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.11 - Adobe Systems Incorporated)
Adobe SVG Viewer 3.0 (HKLM\...\Adobe SVG Viewer) (Version:  3.0 - Adobe Systems, Inc.)
Agere Systems AC'97 Modem (HKLM\...\Agere Systems Soft Modem) (Version:  - )
ANIO Service (HKLM\...\{7B5CE976-C7A9-4E38-A7F3-6C8EF025DD8E}) (Version:  - )
ANIWZCS2 Service (HKLM\...\{4C590030-7469-453E-8589-D15DA9D03F52}) (Version:  - )
ArcSoft PhotoImpression 3.0 (HKLM\...\ArcSoft PhotoImpression 3.0) (Version:  - )
Audacity 2.0 (HKLM\...\Audacity_is1) (Version:  - Audacity Team)
BIOS AMI1003 Installation Utility (HKLM\...\{8DF07AD0-29CD-4D48-93FA-4C98A98D7FA4}) (Version:  - )
Canon MP600 (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP600) (Version:  - )
ConvertXtoDVD 4.1.10.348 (HKLM\...\{DB6AB705-C9BD-40E3-8929-2EA57F36A4FF}_is1) (Version: 4.1.10.348 - )
Copy Utility (HKLM\...\Copy Utility) (Version:  - )
Creative CD Burner Drive Update (HKLM\...\CDRW Drive Update) (Version:  - )
Creative Jukebox Driver (HKLM\...\Creative Jukebox Driver) (Version:  - )
Creative NOMAD II Driver (HKLM\...\Creative NOMAD II Driver) (Version:  - )
Creative Software AutoUpdate (HKLM\...\Creative Software AutoUpdate) (Version: 1.40 - Creative Technology Limited)
D-Link RangeBooster N DWA-140 (HKLM\...\{D7D2F494-89E3-42ED-8A2B-75BDD9B464CB}) (Version:  - D-Link)
DVConnect (HKLM\...\{26022CEC-C8C4-485B-B5CB-1D65A6C387D5}) (Version:  - )
EPSON TWAIN 5 (HKLM\...\{9A3EABC0-CA06-11D4-BF77-00104B130C19}) (Version:  - )
Java 8 Update 40 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.40.26 - Oracle Corporation) Hidden
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30320 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30320 - Microsoft Corporation)
Microsoft Bootvis (HKLM\...\{0F9196C6-58B4-445B-B56E-B1200FECC151}) (Version: 1.3.37 - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Web Publishing Wizard 1.52 (HKLM\...\WebPost) (Version:  - )
MIDI-OX (HKLM\...\{A6457851-5EA9-45B0-AF1D-D2A0A4781CFB}) (Version: 7.02.372 - MIDIOX Computing)
Mozilla Firefox 42.0 (x86 en-US) (HKLM\...\Mozilla Firefox 42.0 (x86 en-US)) (Version: 42.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 41.0.2 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 and SOAP Toolkit 3.0 (HKLM\...\{32343DB6-9A52-40C9-87E4-5E7C79791C87}) (Version: 1.0.0.0 - Webroot Software, Inc.) Hidden
MusicWrite (HKLM\...\{CA4FB5ED-FF5C-4FD0-937A-B539083E4989}) (Version: 05.20.0900 - Voyetra) Hidden
MusicWrite (HKLM\...\InstallShield_{CA4FB5ED-FF5C-4FD0-937A-B539083E4989}) (Version: 05.20.0900 - Voyetra)
NetShow Tools 3.0 (HKLM\...\Microsoft NetShow Tools 2.0) (Version:  - )
NVIDIA PhysX (HKLM\...\{B9DB4C76-01A4-46D5-8910-F7AA6376DBAF}) (Version: 9.10.0514 - NVIDIA Corporation)
PF1250-1650 Guide (HKLM\...\PF1250-1650 Guide) (Version:  - )
Photo Explosion 3.0 Special Edition (HKLM\...\{C778BD4F-0DEA-4D39-B7C1-992E1BFFD351}) (Version: 3.0.0.6 - Nova Development)
PowerDVD (HKLM\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version:  - )
qBittorrent 3.0.8 (HKLM\...\qbittorrent) (Version:  - )
Revo Uninstaller 1.95 (HKLM\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Safer Updater (HKLM\...\Safer Updater) (Version: 1.1.0.6 - Safer Technologies, Inc.) Hidden
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.23.0 - SAMSUNG Electronics Co., Ltd.)
SiS VGA Utilities (HKLM\...\SiS VGA Driver) (Version:  - )
SiSAGP driver (HKLM\...\{DC226AC9-0314-496C-BE6A-B6A132628466}) (Version: 1.21 - )
Sound Blaster Audigy (HKLM\...\{9115E7DB-3B29-445A-802D-11E0AA945B7F}) (Version:  - )
Steinberg Cubasis VST (HKLM\...\Cubasis VST) (Version:  - )
Steinberg Recycle Lite 1.7 (HKLM\...\Recycle Lite 1.7) (Version:  - )
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1200 - SUPERAntiSpyware.com)
Ulead COOL 360 1.0 (HKLM\...\{3CEA4CA8-CDD4-451C-B673-E8F17BE01B15}) (Version:  - )
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
USB Mass Storage Reader (HKLM\...\{F2DD7B9B-4384-4131-A79C-804D6E0564BD}) (Version:  - )
VAIO Action Setup (HKLM\...\{3C67D8C0-F0EC-11D3-99D3-00C04FCCB775}) (Version:  - )
vanBasco's Karaoke Player (HKLM\...\VMidi) (Version:  - )
WaveLab Lite (HKLM\...\WaveLab Lite) (Version:  - )
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Genuine Advantage Notifications (KB905474) (HKLM\...\WgaNotify) (Version: 1.9.0040.0 - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows Support Tools (HKLM\...\{8398B542-3CC4-44D9-83DF-696CCE70124B}) (Version: 5.1.2510.0 - Microsoft Corporation)
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
Yahoo! Software Update (HKLM\...\Yahoo! Software Update) (Version:  - )

========================= Memory info: ===================================
Percentage of memory in use: 69%
Total physical RAM: 991.53 MB
Available physical RAM: 304.3 MB
Total Virtual: 2901.62 MB
Available Virtual: 2354.01 MB

========================= Partitions: =====================================
2 Drive c: () (Fixed) (Total:149.04 GB) (Free:17.73 GB) NTFS
6 Drive z: (Local Disk ) (Fixed) (Total:57.25 GB) (Free:16.57 GB) NTFS

========================= Users: ========================================
User accounts for \\

Administrator            ASPNET                   Guest                    
HelpAssistant            Michael Borelli          SUPPORT_388945a0         


**** End of log ****


Edited by hamluis, 10 November 2015 - 08:15 AM.


#4 accordianman53

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Posted 09 November 2015 - 01:55 PM

Incidentally, Im having problems running "speccy". The error I get is that it needs to close...I sent the error log to msoft.



#5 hamluis

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Posted 09 November 2015 - 07:47 PM

Speccy Snapshot, dc3 - http://www.bleepingcomputer.com/forums/t/579257/issues/?p=3732883

 

Louis



#6 accordianman53

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Posted 09 November 2015 - 11:23 PM

Okay ---got speccy to go .. Here is the snapshot..http://speccy.piriform.com/results/IrAnNRG6tyowGoUXJyLSKkD



#7 accordianman53

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Posted 10 November 2015 - 07:43 PM

By the way, I would very much like to say Thanks for trying to get me back on the straight and narrow with this machine and its software. I Really do appreciate it!



#8 hamluis

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Posted 11 November 2015 - 11:43 AM

2 Drive c: () (Fixed) (Total:149.04 GB) (Free:17.73 GB) NTFS
 

First thing I would address...is the lack of sufficient free space on the Windows partition.  The standard is 15% of total partition, where you only have 13%.

 

PC Cleaner Pro is classified by Symantec as rogue software, which should be handled in a BC forum dealing with malware.

 

Moving topic to Am I Infected.

 

Louis



#9 accordianman53

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Posted 11 November 2015 - 02:49 PM

Okay, a little judicious cleaning of the C drive and I'm at about 25% free space now. Now, about that pc cleaner pro..How in the world do I get rid of that pesky item?

Firefox, Chrome or IE all run about 80 to 97% of cpu when browsing, and I accassionally get  a message that a script has stopped responding, with a choice of debugging the script, ending it, or stopping it.

I am going to try to install avast later this afternoon and see how that goes.

The machine does seem to scoot along a little bit faster now..



#10 accordianman53

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Posted 12 November 2015 - 11:13 PM

Okay.. I cannot install avast and I get a failed to initialize error. ( 0cx000001d).
I get the same error when I try to install malwarebytes,avg,and Symantec programs too.




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