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Firewall not opening/responding, desktop freezing up, Chrome not opening, etc.


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2 replies to this topic

#1 PawsUp96

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Posted 07 November 2015 - 11:48 AM

Hi,

 

About every three months my laptop does this. Here are the problems I've noticed:

 

1. Chrome will not open or take extremely long to load.

2. When I click on firewall it does not respond and Windows explorer has to be restarted.

3. Audio/video is very laggy, but only on certain programs.

4. Desktop lets me click icon once, but then cannot click any icons until I restart explorer.

 

I have fixed this problem multiple times.

The cause was usually Windows defender needing an update. As soon as I updated it, everything worked normally again.

Another time, the solution was running Hitman Pro or MalwareBytes, which also made it work again.

 

This time I can't get anything to work.

I have tried:

 

1. Updating windows defender

2. Updating Java

3. Checking to make sure firewall service was running

4. Running a malware scan using Hitman Pro and MalwareBytes

 

I know there has to be something else I can do but I'm not sure what to do next.

I'm running Windows 8.1 64-bit

 



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#2 nasdaq

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Posted 09 November 2015 - 11:16 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===


Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===


How is the computer running now?
Wait for further instructions.

#3 nasdaq

nasdaq

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Posted 14 November 2015 - 10:56 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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