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Windows Explorer Crashes


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#1 Pantodynamos

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Posted 07 November 2015 - 09:29 AM

Hi everyone.

I posted about my upgrade path to Windows 10: http://www.bleepingcomputer.com/forums/t/584272/discussion-windows-10-upgrade-path-experiences/?p=3855993.

I thought I'd fixed the issue listed in there, where Windows Explorer keeps crashing by uninstalling Samsung Support Centre, but it appears not, and the problem persists. Been a bit busy, so only got around to fiddling with that computer now.

 

The issue:
Whenever I open Windows Explorer, be it This PC, or Documents or Pictures or anything else, I can open files located in the immediate directory, but any attempted navigation to another directory or folder causes a 'Blue screen' to appear (not BSOD); it persists a few seconds, and then I'm presented with a Desktop and other open apps, except said Explorer window. The problem does appear to clear up after the computer has been running half an hour or so.

 

Why does it keep crashing so? Anybody else have the same problem? Can anybody suggest a remedy? Save this occurrence, Windows 10 has been great so far, and I'd rather not go back to Windows 7.



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#2 blueelvis

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Posted 07 November 2015 - 10:09 AM

Hi Pantodynamos ^_^,

Could you just take a picture of the Blue Screen and attach it with your next post?

Also, kindly follow the below instructions and then upload the ZIP file in your next post -
http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

The report contains lots of information which would help us in solving your problem :)


-Pranav

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In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#3 Pantodynamos

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Posted 07 November 2015 - 10:41 AM

See attachment. It's roughly the same colour as my Taskbar and Start Menu.

Attached Files



#4 blueelvis

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Posted 07 November 2015 - 11:11 AM

Hmm. That's strange. I haven't seen it before. Could you please upload the ZIP file as well which I requested in my previous post?

Member of the Bleeping Computer A.I.I. early response team!


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Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#5 Pantodynamos

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Posted 08 November 2015 - 03:12 AM

Attached File  report.zip   140.32KB   1 downloadsAttached File  SysnativeFileCollectionApp.zip   429.24KB   3 downloads



#6 blueelvis

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Posted 08 November 2015 - 04:09 AM

Hi Pantodynamos ^_^,


Please do not use CCleaner till the time we are troubleshooting this problem. I saw several application crashes inside the Event Viewer log files like below -
Event[12]:
  Log Name: Application
  Source: Windows Error Reporting
  Date: 2015-11-07T23:46:27.000
  Event ID: 1001
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Pantodynamos
  Description: 
Fault bucket 107519695042, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: dxdiag.exe
P2: 10.0.10240.16384
P3: 559f3b96
P4: ntdll.dll
P5: 10.0.10240.16430
P6: 55c599e6
P7: c0000005
P8: 0006359a
P9: 
P10: 

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_dxdiag.exe_17479f339c22a92eda84ae203b9a94763754f7a5_932f07b2_1421a892

Analysis symbol: 
Rechecking for solution: 0
Report Id: 3239f1b1-7ab0-4457-a804-587c692f9ea5
Report Status: 0
Hashed bucket: a362d73aa55664911c979edc50f278b5

Event[13]:
  Log Name: Application
  Source: Windows Error Reporting
  Date: 2015-11-07T23:44:36.000
  Event ID: 1001
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Pantodynamos
  Description: 
Fault bucket 128874675898, type 5
Event Name: FaultTolerantHeap
Response: Not available
Cab Id: 0

Problem signature:
P1: dxdiag.exe
P2: 10.0.10240.16384
P3: 559F3B96
P4: ffffbaad
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\FTHCD69.tmp\fthempty.txt
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\WERCDE7.tmp.WERInternalMetadata.xml

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: 6085a91f-857b-11e5-a071-000b6b653f5d
Report Status: 0
Hashed bucket: 725fc95049976d2ba6eb8a8f734aa57a

Event[14]:
  Log Name: Application
  Source: Windows Error Reporting
  Date: 2015-11-07T23:44:27.000
  Event ID: 1001
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Pantodynamos
  Description: 
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: dxdiag.exe
P2: 10.0.10240.16384
P3: 559f3b96
P4: ntdll.dll
P5: 10.0.10240.16430
P6: 55c599e6
P7: c0000005
P8: 0006359a
P9: 
P10: 

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dxdiag.exe_17479f339c22a92eda84ae203b9a94763754f7a5_932f07b2_1293d103
I noticed that the Intel graphics driver present on the system is quite outdated (It is dated 2012) which is quite old. I would suggest you to update the driver to the latest one available.
Please visit this link - https://downloadcenter.intel.com/
& get and install the latest driver for your system.

I also see that this system is quite old i.e. the BIOS dates to the year 2010. There is a chance that the system is not compatible with Windows 10 and you might be needed to downgrade it to Windows 7 for stability.

Let me know how the Intel driver upgrade goes ^_^


-Pranav

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In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#7 Pantodynamos

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Posted 08 November 2015 - 12:57 PM

Hi Pranav.

 

I tried downloading the Intel® Driver Update Utility, installing and running it, and when I clicked the scan button, I was rewarded with a little circle going round and round and a message saying "Searching for drivers", before it said to me "No drivers were detected for your product".

 

I also tried using the "Find by Category" box to find an appropriate Graphics Driver. I don't know too much about computers, so I'm not sure about the "product name" section; I chose one matching the item listed under "Display adapters" in Device Manager. However, for that product, they seem not to have any driver for Windows 10. Only for XP, Vista and 7.



#8 RolandJS

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Posted 08 November 2015 - 01:04 PM

I hope you kept your earlier OS backups; you might need them later.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)

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#9 Pantodynamos

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Posted 08 November 2015 - 01:29 PM

Earlier backups? Don't think I made any! Correct me if I'm wrong, but I thought Windows 10 could easily be downgraded to Windows 7/8 without the need for any "backup" as such.



#10 Rocky Bennett

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Posted 08 November 2015 - 02:12 PM

Earlier backups? Don't think I made any! Correct me if I'm wrong, but I thought Windows 10 could easily be downgraded to Windows 7/8 without the need for any "backup" as such.

 

 

Definitely not true.


594965_zpsp5exvyzm.png


#11 RolandJS

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Posted 08 November 2015 - 02:33 PM

 

Earlier backups? Don't think I made any! Correct me if I'm wrong, but I thought Windows 10 could easily be downgraded to Windows 7/8 without the need for any "backup" as such.

 

 

Definitely not true.

 

They face a rocky road who take rollbacks for granite.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)

"I heard Spock finally got colander!"  "I believe the word is Kolinahr."  "Oh."


#12 Pantodynamos

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Posted 08 November 2015 - 04:06 PM

 

Earlier backups? Don't think I made any! Correct me if I'm wrong, but I thought Windows 10 could easily be downgraded to Windows 7/8 without the need for any "backup" as such.

 

 

Definitely not true.

 

 

 

 

Earlier backups? Don't think I made any! Correct me if I'm wrong, but I thought Windows 10 could easily be downgraded to Windows 7/8 without the need for any "backup" as such.

 

 

Definitely not true.

 

They face a rocky road who take rollbacks for granite.

 

This page seems to say otherwise: http://www.howtogeek.com/220723/how-to-uninstall-windows-10-and-downgrade-to-windows-7-or-8.1/

It matches my situation: I upgraded from 7, not a clean install, and it's still less than a month.



#13 britechguy

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Posted 08 November 2015 - 04:37 PM

 

 

Earlier backups? Don't think I made any! Correct me if I'm wrong, but I thought Windows 10 could easily be downgraded to Windows 7/8 without the need for any "backup" as such.

 

 

Definitely not true.

 

 

 

 

Earlier backups? Don't think I made any! Correct me if I'm wrong, but I thought Windows 10 could easily be downgraded to Windows 7/8 without the need for any "backup" as such.

 

 

Definitely not true.

 

They face a rocky road who take rollbacks for granite.

 

This page seems to say otherwise: http://www.howtogeek.com/220723/how-to-uninstall-windows-10-and-downgrade-to-windows-7-or-8.1/

It matches my situation: I upgraded from 7, not a clean install, and it's still less than a month.

 

 

 

You misunderstand.  The rollback, while fairly robust, does not always work.

 

You should always take a full backup, with system image, before upgrading an operating system.  You could then even use the Win10 Recovery to go back to Win7 if the rollback process fails.

 

Just as you've seen threads on this forum about upgrade failures, the same situation exists with rollback failures.


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#14 Pantodynamos

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Posted 09 November 2015 - 05:40 AM

Thanks for clarifying, Brian. I had no idea there was so strong a possibility of failure!

 

Right now though, I'm hoping to keep Windows 10. Any other suggestions on how to solve these Explorer crashes?



#15 Wolverine 7

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Posted 09 November 2015 - 06:36 AM

See if anything here helps,,pointed at win 7 and 8 but same principles should apply

 

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-in-windows-7-keeps-crashing-and/c6fddc14-7649-4334-ac9a-6d049fd503bd?auth=1

 

http://www.thewindowsclub.com/windows-explorer-crashes-freezes






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