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PC rebooting itself/ screen turning off. Need help.


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#1 AM92

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Posted 06 November 2015 - 05:33 PM

For the past month my PC has been rebooting itself at random with no BSOD or crash report. I sent it in to get fixed where they gave it a system restore and taking out all the components before putting them back in, before leaving it on for several days with no issues. However it then restarted within minutes of me bringing it back home.

 

I've tried replacing the power block with a new one with surge protection, using different sockets or rooms in the house, switching the screen and power cables. I also ran windows memory diagnostic, Norton 360 and system checker. But nothing has worked, infact it seems to have gotten worse with the screen now turning off but the pc keeps running until I turn it off myself.

 

I ran the event viewer (see attachment) but I'm pretty much computer illiterate so I can't really make sense of it. Can anyone help me?

Attached Files


Edited by AM92, 06 November 2015 - 05:37 PM.


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#2 blueelvis

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Posted 07 November 2015 - 01:37 AM

Hi AM92 & Welcome to the forums ^_^,


(Thanks usasma!)
Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Should the app lock up for more than 15 minutes while searching for Network information (it does this in my copy of W10), go ahead and kill the app. Then navigate to the Documents folder and zip up the 18 reports in the SysnativeFileCollectionApp folder - then upload that with your next post.

You can also try this new app (created by me): http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.


Let me know how it goes ^_^

-Pranav

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In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#3 AM92

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Posted 07 November 2015 - 12:47 PM

I attempted to run the app but the screen turned blank immediately, so I decided to try it in safe mode (I don't know whether this would affect it or not). I also ran the Perfmon system health report but a "resource and performance monitor" window popped up saying "An error occured while attempting to generate the report. The system cannot find the path specified".

 

Earlier I suspected the reason may be a faulty screen cable so I switched it out with another one but the screen still turned blank. I also noticed the temperature reading on the pc tower was 46C, usually it was only the mid 20s when idle.

 

I also ran the BSOD inspector but it stopped working (this was still in safe mode).

 

Windows 7 64 bit desktop

Processor: AMD A8-6600K APU with Radeon HD graphics 3.89 GHz

RAM: 16GB

Display adapter: AMD Radeon R9 200 series

 

Also I will be away from the computer for a week from the 8th to the 16th this month.

Attached Files



#4 blueelvis

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Posted 08 November 2015 - 05:27 AM

Hi AM92 ^_^,

 

I see that there is a problem with the -

Security Processor Loader Driver 

Before following the below steps, kindly download and save the below 2 things on your system -

  • Display Driver Uninstaller from this link - http://www.guru3d.com/files-details/display-driver-uninstaller-download.html
  • Latest AMD Driver from this link for your AMD Radeon R9 200 Series GPU - http://support.amd.com/en-us/download

Kindly follow the below steps by rebooting your system in Safe Mode and see if the problem is solved or not -

  1. Open up Device Manager.
  2. Click View -> Show Hidden Devices
  3. See if there is a device with an exclamation mark named - "Security Processor Loader"
  4. Right click on that device and click on Uninstall.
  5. Once this has been uninstalled, kindly run the Display Driver Uninstaller which you downloaded earlier. It will remove the currently installed graphics driver.
  6. Now, reboot the system.
  7. Install the latest graphics driver which you downloaded earlier. While installing the drivers, make sure (highly recommended) that you only install the DRIVERS only.
  8. Reboot the system once more.

EDIT :- Could you please tell me more details on what happened with the BSOD Inspector in Safe Mode? I tested in Safe Mode and it was working well. Kindly provide me with more details like the error message so that I could fix it :)

 

Let me know how it goes ^_^

 

Regards,

Pranav


Edited by blueelvis, 08 November 2015 - 05:30 AM.

Member of the Bleeping Computer A.I.I. early response team!


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Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#5 AM92

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Posted 08 November 2015 - 06:09 AM

I'll definitely try that when I get back. But like I said in my previous post, that won't be until the 16th.

#6 blueelvis

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Posted 14 November 2015 - 12:08 PM

I'll definitely try that when I get back. But like I said in my previous post, that won't be until the 16th.

Sorry for the late response. I missed this.

 

Sure thing. Let me know how it goes once you are back :)

 

 

-Pranav


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In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#7 AM92

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Posted 21 November 2015 - 01:41 PM

Followed your instructions but the pc rebooted after 30 minutes.

#8 blueelvis

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Posted 21 November 2015 - 02:27 PM

Followed your instructions but the pc rebooted after 30 minutes.

Hi AM92,

Could you please perform the below diagnostics and post back the results?
http://carrona.org/hwdiag.html

While performing the tests, please monitor the temperatures when you can using the below free utility -
http://www.alcpu.com/CoreTemp/

Let me know how it goes ^_^

-Pranav

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#9 AM92

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Posted 20 January 2016 - 12:18 PM

 

Followed your instructions but the pc rebooted after 30 minutes.

Hi AM92,

Could you please perform the below diagnostics and post back the results?
http://carrona.org/hwdiag.html

While performing the tests, please monitor the temperatures when you can using the below free utility -
http://www.alcpu.com/CoreTemp/

Let me know how it goes ^_^

-Pranav

 

 

I thought the problem had been fixed by replacing the heat sink, but the problem has reappeared. I ran the SysnativeFileCollectionApp and Perfmon system health report. 

I'll try running the other tests you mentioned in your last post.

Attached Files


Edited by AM92, 20 January 2016 - 12:18 PM.


#10 AM92

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Posted 27 January 2016 - 10:25 AM

I've created an admin.evtv file. Will this be of any use?

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#11 blueelvis

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Posted 31 January 2016 - 08:15 AM

Hi AM92 ^_^,


Sorry I missed this thread. I analysed your dump files and below has been provided an analysis of the same for informative purposes :-
 
0: kd> !irp fffffa80108503b0
Irp is active with 3 stacks 2 is current (= 0xfffffa80108504c8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 3]   0 e1 fffffa800eae6050 00000000 fffff80003319210-fffffa800df82a10 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 \Driver\RTL8167	nt!PopSystemIrpCompletion
			Args: 00016600 00000000 00000006 00000006
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800df82a10    

			Args: 00000000 00000000 00000000 00000000
As we can see from the dump file, the crash was caused by the Realtek Gigabit Ethernet Port. Kindly download the latest driver (Directly from MSI) and install it and see if the problem is solved or not -

http://download.msi.com/dvr_exe/realtek_pcielan_7_mb.zip


Let me know how it goes ^_^

-Pranav

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#12 AM92

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Posted 04 February 2016 - 12:08 PM

Hi AM92 ^_^,


Sorry I missed this thread. I analysed your dump files and below has been provided an analysis of the same for informative purposes :-
 

0: kd> !irp fffffa80108503b0
Irp is active with 3 stacks 2 is current (= 0xfffffa80108504c8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 3]   0 e1 fffffa800eae6050 00000000 fffff80003319210-fffffa800df82a10 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 \Driver\RTL8167	nt!PopSystemIrpCompletion
			Args: 00016600 00000000 00000006 00000006
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800df82a10    

			Args: 00000000 00000000 00000000 00000000
As we can see from the dump file, the crash was caused by the Realtek Gigabit Ethernet Port. Kindly download the latest driver (Directly from MSI) and install it and see if the problem is solved or not -

http://download.msi.com/dvr_exe/realtek_pcielan_7_mb.zip


Let me know how it goes ^_^

-Pranav

 

 

When I download the latest driver it asks to extract the files. Where should I extract them to? Or does it not matter?



#13 blueelvis

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Posted 13 February 2016 - 09:10 AM

I don't think that it matters. Once you extract the ZIP file, there would be a setup file. If not, then let me know and I will provide you with further instructions :)


-Pranav

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/




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