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PDF File 'Damaged' After Uploading To Server


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#1 Timmy818

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Posted 06 November 2015 - 02:12 PM

Hi All,

 

 

When I upload certain customer PO's (Purchase Orders) to the ERP System, it gives an error after someone else tries to access that PDF file. It says it was 'damaged' or wasn't decoded correctly. But i can open the original file.

 


To solve this problem i had to re-print it again as a PDF and after uploading it, it THEN worked. Its only these couple cases, but majority of them are fine. But i need to fix this in my ERP software.I did a lot of research is it because the user that generates this PO is using an older version of adobe or a PDF generator? I've seen couple posts like this.

 

 

These things usually happened with PDF files sent from china vendors (factories), and i kind of got to a conclusion that they were using older pirated  software. But now this is a USA company.

 


Please do any of you have any suggestions?

 

 

this is the error i get

 

 

szeflz.png



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#2 RolandJS

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Posted 06 November 2015 - 02:18 PM

I don't have Adobe pdf writer; I'm guessing at this:  does this pdf writer allow you to Save As a "previous pdf version" so their older adobe can read it?  Reason for guessing:  My Libre Office and Open Office allow me to convert my documents into an older version, such as Office 97 DOC.


Edited by RolandJS, 06 November 2015 - 04:08 PM.

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#3 CyberSec_ET

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Posted 06 November 2015 - 04:06 PM

Hi All,

 

 

When I upload certain customer PO's (Purchase Orders) to the ERP System, it gives an error after someone else tries to access that PDF file. It says it was 'damaged' or wasn't decoded correctly. But i can open the original file.

 


To solve this problem i had to re-print it again as a PDF and after uploading it, it THEN worked. Its only these couple cases, but majority of them are fine. But i need to fix this in my ERP software.I did a lot of research is it because the user that generates this PO is using an older version of adobe or a PDF generator? I've seen couple posts like this.

 

 

These things usually happened with PDF files sent from china vendors (factories), and i kind of got to a conclusion that they were using older pirated  software. But now this is a USA company.

 


Please do any of you have any suggestions?

 

 

this is the error i get

 

 

szeflz.png

Here is a couple articles that may help you?

https://social.technet.microsoft.com/Forums/windowsserver/en-US/e95b7f20-859e-4f24-8f3a-0829225a5b9a/corrupted-documents-in-a-folder?forum=winserverfiles 

 

https://social.technet.microsoft.com/Forums/windowsserver/en-US/f4b6ca89-851d-42eb-ac55-a662437a0056/files-getting-corrupted-on-server?forum=winserverfiles






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