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Please help fast comodo broke my computer


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32 replies to this topic

#1 NewMember_786

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Posted 05 November 2015 - 04:13 PM

I installed comodo firewall and I restarted my pc
After I log in the comodo freezes and I cannot use the icon tray or anything I can use my desktop icons but nothing happens I tried to uninstall it but it stays on preparing to uninstall also if I end the process my cursor goes into the loading symbol and freezes please help urgently I can access login screen fine but after login I freeze after 10'seconds

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#2 olgun52

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Posted 05 November 2015 - 09:37 PM

Hello NewMember_786, and Welcome to the BleepingComputer. :welcome:  
 
My name is Yılmaz and I'll help you with the cleanup of malware from your computer.

Before we move on, please read the following points carefully.

  • Please complete all steps in the specified order.
  • Even if tools don't find malware, I want you to post the logfiles anyway.
  • Please copy and paste the logfiles directly into your posts. Please do not attach them unless you are instructed to do so.
  • Read the instructions carefully. If you have problems, stop what you  were doing and describe the problems you encountered as precisely as  you can.
  • Don't install or uninstall software during the cleanup unless you are told to do so.
  • Ensure your external and/or USB drives are inserted during always the scan.
  • If you can't answer for the next few days, please let me know. If  you haven't answered within 5 days, I am assuming that you don't need  help anymore and your topic will be closed.
  • I can not guarantee that we will find and be able to remove all  malware. The cleaning process is not instant. Please continue to review  my answers until I tell you that your computer is clean
  • Please reply to this thread. Do not start a new topic
  • As my first language is not English, please do not use slang or idioms. It could be hard for me to understand.
  • Please open as administrator  the computer. How is open as administrator  the computer?
  • Disable your AntiVirus and AntiSpyware applications, as they will  interfere with our tools and the removal. If you are unsure how to do  this, please refer to get help here

Thanks
   
 Please do the following.

How to uninstall Comodo  AntiVirus + Firewall
https://support.comodo.com/index.php?/Default/Knowledgebase/Article/View/143/9/
http://www.bleepingcomputer.com/forums/t/510516/how-to-remove-comodo-internet-security/?p=3179525
 
And PC reboot
---------------------  

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

:hello:
 
Sincerely


Best regards
 
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If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
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If I don't reply within 24 hours please PM me!

 


 


#3 NewMember_786

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Posted 05 November 2015 - 09:41 PM

Hi I was able to get my computer started but when I tried to uninstall the program i get blue screen and error system thread not supported, after my pc restarted I had a pop up saying that a critical error occurred and comodo must be reinstalled to work properly, i have stopped the process from starting on startup but I still get this pop up and I cannot uninstall without crashing I tried twice,

#4 olgun52

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Posted 06 November 2015 - 08:23 AM



Alright then, reload again Comodo software and wherein like again try to uninstall
https://support.comodo.com/index.php?/Default/Knowledgebase/Article/View/143/9/

And PC restart.
 
Last >>  Run Farbar Recovery Scan Tool.

Okay !


Best regards
 
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If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#5 NewMember_786

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Posted 06 November 2015 - 08:25 AM

The problem is that whenever I attempt to remove the program my computer crashes

#6 olgun52

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Posted 06 November 2015 - 01:50 PM

The problem is that whenever I attempt to remove the program my computer crashes

Thank you. I understand.

 

Please try run ComboFix. You can try safe mode also.

 

ComboFix run:
 
* IMPORTANT : 1   Place ComboFix.exe on your Desktop
* IMPORTANT : 2   Ensure your external and/or USB drives are inserted during the scan

Next, download ComboFix Save to the Desktop

  • Disable all antivirus and antispyware programs. Get help here
  • Now, close all open windows
  • Double-click combofix.exe to run the program
  • Follow the prompts.
  • If the option is offered, it is in your best interest to allow the download and install of the Recovery Console when prompted.
  • When told that the RC is installed correctly, press YES to continue scanning for malware.
  • ComboFix will run. Please don't click on the window while the program is running, it may cause your system to stall.
  • CF may reboot the computer and resume running when it restarts.
  • When finished, a log, ComboFix.txt, is produced.

Please provide the contents of the ComboFix report in your reply.
 
Have a nice day.


Best regards
 
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If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#7 NewMember_786

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Posted 06 November 2015 - 02:16 PM

I do not believe that Windows 10 is compatible with como fix I will attempt to use it when I get home

#8 olgun52

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Posted 06 November 2015 - 03:18 PM

I do not believe that Windows 10 is compatible with como fix I will attempt to use it when I get home

Sorry, it is not compatible. Run Farbar Recovery Scan Tool.


Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#9 NewMember_786

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Posted 06 November 2015 - 04:56 PM

Hi i ran the program, just letting you know i removed my last name with removed_by_me for privacy reasons, hope you understand

Attached Files



#10 olgun52

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Posted 07 November 2015 - 03:31 PM

Hi,

 

Farbar's Recovery Scan Tool Search

--------------------

  • Launch FRST
  • Copy/paste the following in the Search Field
{CA6681B7-87D1-B25B-86E8-21EB720D8B8E}
  • Click Search File(s) button
  • When completed click OK and a Search.txt document will open on your desktop
  • Copy and paste the contents of that document your reply

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:

  • Search report

 


Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#11 NewMember_786

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Posted 07 November 2015 - 03:32 PM

Hi I will do so when j can but may I ask what is this file?

#12 NewMember_786

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Posted 07 November 2015 - 03:56 PM

here you are :)

Farbar Recovery Scan Tool (x64) Version:05-11-2015
Ran by Taleb (2015-11-07 15:46:06)
Running from C:\Users\Taleb\Desktop\FRST
Boot Mode: Normal
 
================== Search Files: "{CA6681B7-87D1-B25B-86E8-21EB720D8B8E}" =============
 
====== End of Search ======


#13 olgun52

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Posted 07 November 2015 - 04:20 PM

Hi I will do so when j can but may I ask what is this file?

FW: COMODO Firewall (Disabled) {CA6681B7-87D1-B25B-86E8-21EB720D8B8E}

---------------------------------------------------------------------------------------------------------------------------------------------

 

NARUTO SHIPPUDEN: Ultimate Ninja STORM 3 Full Burst (HKLM-x32\...\TkFSVVRPU0hJUFBVREVOVWx0aW1hdGVOaW5qYVNUT1JNM0Z1~D4302771_is1) (Version: 1 - )

Is this software Crack ?

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Please do the following for me

Please download SystemLook from one of the links below and save it to your Desktop.
Download 1
Download 2

  • Double-click SystemLook_x64.exe to run it. (Vista/Win7/Win8 users, right-click > Run as Administrator)
  • Copy/paste the contents of the following codebox into the main textfield:
:folderfind
{CA6681B7-87D1-B25B-86E8-21EB720D8B8E}

:regfind
{CA6681B7-87D1-B25B-86E8-21EB720D8B8E}
  • Click the Look button to start the scan.
  • Please be patient, as it may take a while.
  • When finished, a Notepad file will open with the results of the scan.
  • Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt


Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#14 NewMember_786

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Posted 07 November 2015 - 04:27 PM

oh yes it is a old crack, the "full burst" is in the title of the game that might be why you highlighted it red :/ 

SystemLook 30.07.11 by jpshortstuff
Log created at 16:25 on 07/11/2015 by Taleb
Administrator - Elevation successful
 
========== folderfind ==========
 
Searching for "{CA6681B7-87D1-B25B-86E8-21EB720D8B8E}"
No folders found.
 
========== regfind ==========
 
Searching for "{CA6681B7-87D1-B25B-86E8-21EB720D8B8E}"
No data found.
 
-= EOF =-


#15 olgun52

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Posted 07 November 2015 - 05:00 PM

NARUTO SHIPPUDEN: Ultimate Ninja STORM 3 Full Burst (HKLM-x32\...\TkFSVVRPU0hJUFBVREVOVWx0aW1hdGVOaW5qYVNUT1JNM0Z1~D4302771_is1) (Version: 1 - )

Is this software Crack ?

oh yes it is a old crack, the "full burst" is in the title of the game that might be why you highlighted it red :/

 

Crack and keygen !
This is the main reason your computer is infected. Visiting cracksites/warezsites - and other questionable/illegal sites is always a risk.

Even a single click on the site can drop multiple forms of very serious malware, many of which disable your onboard protection, and System Restore.

If you install the cracked software, you are running executable files from these dubious, unknown sources. You are in effect giving these sources access to information on your hard disk, and potential control over the operation of your computer.

Additionally, cracked programs are illegal. Before posting for help, we ask that you uninstall any such applications, as indicated in this sticky topic.

Referring to the Forum Rules which you should have read at the time of Registering at this forum, BC does not support illegal activity. As such, be advised that any request for assistance in removing malware may go unanswered, or may be discontinued, if the cracked (illegal) software is still present on the machine.

In 2006, a study revealed that 59% of keygens and crack tools downloaded from peer-to-peer networks contained malicious or "unwanted" software.

--------------------------------------------------------------------------------------------------------------------------------------

Please remove all softwares crack.

 


Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 





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