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Kernel Power 41 (63) Freeze/Reboot (PC needs to warm up to work)


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#1 JulianJacob

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Posted 05 November 2015 - 08:51 AM

PC specifications:

Motherboard: ASUS M4A77TD Pro (ITE IT8712F)
CPU: AMD Athlon II x4 630 (2.8 ghz NOT overclocked)
GPU: Nvidia GTX 760 2gb
RAM: 7gb ram (4+2+1 sticks)
PSU: 730 WATT Arctic Red AD-E750AE-A5/A6

This issue has started to happen about a month ago, before that the PC was running just fine always in both ambients discussed below.

Background: I tend to move often between 2 places(ambients). The first is that the PC is always plugged in power, ambient temperature is around 25 to 30 degrees Celsius and dry. The second however can be more cooler 15-25 but also more humid, especially during the night (it`s near a lake so no surprise there). In this spot, power is cut off during the night – I`m saying this cause it could matter for the battery.

In the morning, usually in the 2nd ambient (cool and humid without power at night) the first times I open it up after several hours of pause (i.e. night), it freezes/reboots often. If it freezes then the light that shows HDD activity stops working and the HDDs no longer read/write, but they are still running. Otherwise it just restarts on it`s own, sometimes restarts after screen and everything freezes for a second.

This still happens after I move from the 2nd to the 1st ambient but if I keep the PC in the 1st one this problem seems to happen a lot less, but still can happen.

At first it doesn`t even get to load the bios. As time passes by and I keep on restarting it – it freezes less and less often. I normally try to keep the bios open until I see it a bit stable then I get to load the OS (yes it does freeze/restart in the bios too).

Whenever this happens while in the OS I get the Kernel Power 41 (63) in the event log.
If I enter a game or something that requires more juice it freezes very fast. I don`t know if it`s related to power or temperature. The PC is pretty clean of dust. 30 C degrees during Idle and during hard work CPU gets to 60 max and GPU I usually limit it to 65, otherwise the video card gets to it`s own default limit of 80 degrees Celcius.

After 30 minutes to 1 hour of battling the freezes/restarts I can pretty much do everything, run games that requires a lot of power or whatever. So it`s as if the PC has to “warm up” untill it starts to run OK. But this still can happen after a few good hours of running (like 8 or so) and the freezes/restarts can happen again.

I did remove RAM sticks 1 by one and the same to my 2 HDDs so they are not the issue. So the problem can either be PSU, mother board or CPU, I don`t know if the GPU can cause it too.

Power and voltages: One of the things I don`t like is the 5V. Sometimes it goes to as low as 4.71 but usually ranges in between 4.78-4.86. 4.86 the most of the time though.
3.3V ranges in between 3.184 – 3.34 but mostly in 3.33
12V ranges in between 12.03 – 12.40 but mostly in 12.16

Voltages are the same in both ambients. I don`t keep anything else plugged in the same outlet other than the PC and monitor. Always has been the same before and after this issue started.

What could be the issue? What can I do ? Please help me fix/identify the fault. Thanks in advance !



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#2 usasma

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Posted 05 November 2015 - 05:29 PM

I'm thinking either a problem with the CMOS battery, or a broken trace on the motherboard that requires warming up before it makes solid contact.

Beyond that, I'd suggest posting over in the Internal Hardware forums for some more expert advice.


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#3 JulianJacob

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Posted 06 November 2015 - 04:22 AM

Thank you for answering.

Failed to mention that rarely I get the following BSOD:

 

A clock interrupt was not received on a secondary processor within the allocated time interval.

 

Would it ring any bells ? Sadly my internet at the moment is running around 1-8 kb/s so I`m having a hard time investigating ... gotta love Italy >.<

 

Should I try pulling out the battery ?

 

Update: Date just reset, the time (clock) remained the same. Surely it has something to do with the battery, but can it really cause the PC to hang so much ?


Edited by JulianJacob, 06 November 2015 - 04:32 AM.


#4 usasma

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Posted 06 November 2015 - 05:51 AM

The CMOS battery is a coin shaped battery the size of a US nickle (usually it's a CR2032 battery).

Replacing that is fairly easy and inexpensive - and that will tell you if it's the problem.

 

But I'm not really a hardware expert - those folks hang out in the Internal Hardware forums:  http://www.bleepingcomputer.com/forums/f/7/internal-hardware/


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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