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Vista O/S not allowing new Mouse Hardeware to install


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#1 glenn colthart

glenn colthart

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Posted 04 November 2015 - 10:54 PM

My old mouse stopped working suddendly and I purchased new mouse with wire and install disc. CD drive would not read disc and not install new mouse hardware What could be the problem Thanks in advance for any input for the problem

 

gmcolt



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#2 MarkMCS

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Posted 05 November 2015 - 05:39 AM

Hello Glenn,

 

First I want to say the mouse should work fine without the added software. When you plugged it in the first time, the basic drivers should have installed automatically.  Are you able to use the new mouse? 

 

As for the installation software, this is to give you some additional functionality, like changing what a button does, etc.  

 

You should be able to go to the manufacturers website and download the software you're trying to install.  What is the make and model of your mouse?

 

As far as your cd drive goes, are you saying that when you insert the disc, it doesn't show up in your computer window? (start>computer), or are you saying the installation doesn't autostart?   You may just need to click on the disk to start installation, or open the software folder and click the installation.exe to start the installation.  

 

Does your drive work with other disks?  Please clarify if this is not the case.

 

Mark


Edited by MarkMCS, 05 November 2015 - 05:42 AM.

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