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BSOD Every day


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#1 DerrenAngie

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Posted 04 November 2015 - 04:02 PM

I have been having problems with my computer crashing for several weeks now.  Usually it starts by the internet brower, I use Firefox, shutting down for unknown reasons. I have started turning off my computer everyday when not using and it has cut down on the browser shutting down, but it still happens.  Sometimes I will get a blue screen of death. This happens several times a day.  I have tried to make sure all updates are done to my computer.  I have had many problems getting the updates.  Now the updates will download, show a successful download and after i restart will show that they need to be downloaded again.  If I check the installed download screen, they will be listed multiple times.

 

I have attempted to attached the files listed in the posting instructions.  When I did the perfmon /report, a new program opened up and I was unable to save in html format.  I think I found what you are looking for and made a zip file.  Please let me know if you are looking for something else.

 

I have a Dell XPS8700.  It came with Windows 7 installed, which is what I still have and use.  When I download updates, my computer keeps trying to install Windows 10 even though I have hid the update because I don't want Windows 10.  The processor is in Intel Core i5-4460  CPU @ 3.20 GHz.  I have an NVidia GForce GT720 video card installed.  I purchased this system brand new from Dell in February 2015.

 

Thank you in advance for your help.

 

Angela

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#2 usasma

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Posted 04 November 2015 - 05:10 PM

No Windows Updates installed.  Most systems with SP1 have 300 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
 

Out of 35 memory dumps there were 6 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

Let us know the results and we'll move on from there.

MSINFO32 upload is corrupted, please try running this free tool:  http://omgdebugging.com/msinfo-zipper/

Then upload it with your next post.

 

Analysis:
The following is for informational purposes only.
**************************Wed Nov  4 15:09:59.779 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110415-11512-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.19018.amd64fre.win7sp1_gdr.150928-1507
System Uptime:1 days 4:53:13.997
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :ntkrnlmp.exe ( nt!CmpKcbCacheLookup+1de )
BugCheck 3B, {c0000005, fffff800039a7d0e, fffff880079835d0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800039a7d0e, Address of the instruction which caused the bugcheck
Arg3: fffff880079835d0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  TrustedInstall
FAILURE_BUCKET_ID: X64_0x3B_nt!CmpKcbCacheLookup+1de
CPUID:        "Intel® Core™ i5-4460  CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3192
  BIOS Version                  A08
  BIOS Release Date             04/16/2014
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
  Baseboard Product             0KWVT8
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only.
**************************Wed Nov  4 15:09:59.779 2015 (UTC - 5:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
RtsUStor.sys                Wed Jul  4 21:59:11 2012 (4FF4F4EF)
Rt64win7.sys                Wed Dec 26 12:17:50 2012 (50DB313E)
iaStorA.sys                 Mon Jan 14 13:00:27 2013 (50F447BB)
iaStorF.sys                 Mon Jan 14 13:00:29 2013 (50F447BD)
iusb3hub.sys                Fri Mar 29 08:36:15 2013 (51558ABF)
iusb3xhc.sys                Fri Mar 29 08:36:19 2013 (51558AC3)
iusb3hcs.sys                Fri Mar 29 08:37:59 2013 (51558B27)
RTKVHD64.sys                Tue May 14 09:45:12 2013 (51923FE8)
nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
nvlddmkm.sys                Tue Jan  7 16:20:23 2014 (52CC6F97)
TeeDriverx64.sys            Mon Feb  3 15:24:40 2014 (52EFFB08)
bcmwl664.sys                Wed Feb  5 21:30:40 2014 (52F2F3D0)
DDDriver64Dcsa.sys          Wed May 28 15:58:54 2014 (53863FFE)
mwac.sys                    Tue Jun 17 22:06:34 2014 (53A0F42A)
DellProf.sys                Wed May 13 10:17:19 2015 (55535CEF)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 24 22:17:24.186 2015 (UTC - 5:00)**************************
pcdsrvc_x64.pkms            Mon May  9 20:20:44 2011 (4DC884DC)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 19 14:25:52.614 2015 (UTC - 5:00)**************************
mfencbdc.sys                Mon Jun 22 14:52:33 2015 (55885971)
mfehidk.sys                 Fri Jun 26 19:10:48 2015 (558DDBF8)
mfewfpk.sys                 Fri Jun 26 19:11:02 2015 (558DDC06)
mfeavfk.sys                 Fri Jun 26 19:11:56 2015 (558DDC3C)
mfefirek.sys                Fri Jun 26 19:12:59 2015 (558DDC7B)
mfeaack.sys                 Fri Jun 26 19:15:39 2015 (558DDD1B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 18 16:10:05.152 2015 (UTC - 5:00)**************************
BCM42RLY.sys                Wed Feb  5 21:47:53 2014 (52F2F7D9)
mfesapsn.sys                Tue Sep 22 18:50:10 2015 (5601DB22)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 17 05:20:01.725 2015 (UTC - 5:00)**************************
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
MBAMSwissArmy.sys           Mon Apr 13 15:29:19 2015 (552C190F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 27 19:04:39.353 2015 (UTC - 5:00)**************************
mfesapsn.sys                Thu Sep 10 11:51:05 2015 (55F1A6E9)
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl664.sys
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=DellProf.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=pcdsrvc_x64.pkms
http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=mfeaack.sys
http://www.carrona.org/drivers/driver.php?id=BCM42RLY.sys
http://www.carrona.org/drivers/driver.php?id=mfesapsn.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mfesapsn.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 technonymous

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Posted 04 November 2015 - 08:42 PM

Looked through most of the dump files and these keep coming up as possible causes of the BSOD. Each one of these was taken from seperate dumps. Mbam needs to be uninstalled and your network drivers need to be updated.

 

 

X64_0x9F_3_bcmwl664_IMAGE_pci.sys or bcmwl664pci.sys Broadcom network drivers.


WLTRAY.EXE Related to Broadcom wifi drivers.


mbam.exe Actually says that it caused an appcrash.


mbamservice.exe Caused another crash.



#4 usasma

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Posted 05 November 2015 - 06:03 AM

What are the odds that something different will cause a BSOD on the system each time a BSOD occurs?

That being said, there are a lot of crashes that seem to relate to the wifeless function (to include MalwareBytes)

 

Just FYI - a BSOD is usually a crash of a driver that operates in kernel mode - app crashes don't happen in kernel mode, they work in the user space (user mode).  WLTRAY.EXE, mbam.exe, and mbamservice.exe are all programs that run in user mode.

An app crash (program crash) will not cause a BSOD directly (which happens to prevent your system from potentially being damaged).

Many more things can harm a system in kernel mode, that's why user mode is used for most programs.

Here's some articles on the differences between the modes:  https://www.google.com/search?q=difference+between+kernel+mode+and+user+mode&ie=utf-8&oe=utf-8

 

If this is indeed a hardware problem, and the hardware problem is with the networking, then the diagnostics probably won't reveal anything (as there are no diagnostics that are easily available for networking devices).

In most cases we will test this by using the wired connection - and removing the wifi device from the system so it can't cause problems.  If the BSOD's stop then, then we presume that the wifi card is bad.

 

BUT, this is either hardware or a low-level error.  So the first step is to try the hardware diagnostics and see what happens.

After that, I'd suggest trying Driver Verifier to help us rule out drivers.

The point here is to rule out as much as we can before stating that there is a hardware problem and you have to start replacing parts.

 

Removing MalwareBytes and updating the wireless drivers will not hurt the system (and could possibly help).

This doesn't (IMO) warrant disregarding the diagnostics, nor does it justify replacing/uninstalling/reinstalling drivers and programs without stronger proof that they are indeed to blame.

If that's the case, then it's time to reinstall Windows and reinstall your applications - as that will likely fix any app (program) errors that you may have - but that's a bit of a drastic solution for a simple BSOD issue.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 technonymous

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Posted 05 November 2015 - 04:36 PM

I was just posting what was in the dumps the broadcom driver came up half a dozen times.



#6 DerrenAngie

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Posted 08 November 2015 - 04:34 PM

Hello everyone.

 

I used the mentioned program to zip the MSINFO32 file and have attached it.  I have run several of the virus programs (bitdefender, eset online scanner, windows security and malwarebytes). They have all come up clean. I tried the SeaTools DOS for the hard drive and was unable to get it to work. I then tried SeaTools for Windows 1.4.0.2 and got it to work.  No problems were found.  I have posted the log file.

 

I made a boot disk and ran the MEMTEST86+ v4.20.  I let it run for 3.5 hours before stopping.  I was on Pass 4, Test #7, 86% Complete.  At that point, it had found 709,632 errors.

 

I attempted to install updates.  I did try to do this before posting my original message.  I do see that none of the updates are installed.  I got various error messages before the 1st posting.  (i.e. C80003FA, 80200053, and 80070103 are the ones I wrote down).  Now 1 only get one error.  80070002.  I followed the online suggestions. I stopped the Windows Update under Services. Then I found the folder SoftwareDistribution, subfolder DataStore and deleted all files/folders in it.  The backed up to SoftwareDistribution, subfolder and deleted all files/folders under Download (it was empty).  Then started Windows Update under Services and tried to install updates again.  I got the same error message/number. I went through the process again, but emptied the recycle folder before trying to install updates.  I got the same error message/number.  Went through the process again, but restarted computer before trying to install updates.  I got the same error message/number again.  When you get the message and it directs you to the help if you keep getting this error.  I followed the instructions and ran the System Update Readiness Tool for Windows 7 x64 Based.  I have attached a zip file of the documents it created.

 

I went throught the Windows Update Troubleshooter.  It finished and came up with two errors that could not be fixed (Windows Update Error 2015-11-05-T-6_30_40P and Problems installing recent updates) and one error it did fix (Service Registration is missing or corrupt).  However, when I reran again this morning before posting to make sure I had all my information correct, It came up with different errors and fixed them. I tried rerunning after being fixed, but came up with the same, original error message/number of 80070002.  I was able to save the diagnosics as a pdf and attached that file.

 

Hopefully I have attached all the correct files.

Please let me know where to go from here.

 

Thank you for all your help.

 

Angela

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#7 technonymous

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Posted 09 November 2015 - 02:53 PM

You should install Speccy from the BC downloads section. After you run speccy it will build a report. When it's done go to file and publish a snapshot and post that URL link here. If you do a memtest and you get errors typically it's a bad memory module. However, that isn't always the case it can also be a bad motherboard. Since it was a offline memtest this turned into a hardware issue. Errors at 86% doesn't tell us much. It depends on how much memory you have and if it's single, dual, triple, quad channel. What was the memory count at the time of the error?



#8 usasma

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Posted 10 November 2015 - 07:20 AM

As there are some memory errors, I'd suggest trying this procedure.

 

Unplug the system from the wall (and if it's a laptop, remove the rechargeable battery (if possible)

Ground yourself (to get rid of any static electricity that may damage the RAM sticks).  The easiest way is to hold onto the metal of the case with one hand.

Remove all the RAM sticks

Then insert 1 RAM stick in a slot.

Then plug it in and run MemTest again.

Do this for all sticks

 

Then, if there is a mix of good and bad sticks (with and without errors), test one of the "good" sticks in ALL of the slots

That'll tell you if a slot is bad.

 

If all test bad, then test all sticks (individually) in all of the slots.

 

In the event that all the sticks test bad in all the slots, there's 2 possibilities:

- that all the sticks are bad.

- that the motherboard is bad


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 DerrenAngie

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Posted 01 January 2016 - 03:20 PM

Hello. 

Thanks to all who replied.

Since my computer was under warranty, I called Dell rather than opening the computer myself.

I spoke for an hour with the Software person for an hour before he determined that my RAM was bad and sent me to the Hardware person.

The Hardware person spent an hour with me checking my software (again) and then telling me it was a software problem. Said he fixed it.

Finally got him to review the Dell diagnostic software installed on my computer, after he said he fixed everything, and discovered my RAM was bad.

Dell sent a technician out, at no charge, who replaced my RAM and I have had no BSOD since then.

I am still unable to install any Windows updates.

I will start a new thread about how to fix that.

 

Again, thanks to all who replied and gave their time to help me.






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