Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can't tell if this is hardware or software issue


  • Please log in to reply
15 replies to this topic

#1 Avylli

Avylli

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:30 PM

Posted 04 November 2015 - 02:53 PM

I've been fighting with my sound driver for the past two weeks after doing a factory reset, and I've installed recent updates for my sound hardware {but it fusses}.  So, I'm here now hoping someone will be able to tell me if I am just not doing something right, or maybe it's more of a hardware failure.  

 

Every so often my sound will cut or freak out while playing any type of audio - I thought it was maybe my headset or earbuds - or even the port of my audio just messing up, but even the speakers are freaking out too.  It's driving me crazy, and I can't figure out what to do because my audio driver is up-to-date and everything.

 

 

Laptop Specs {I have a basic HP Pavillion 15 with Windows 8.1}

 
CPU
Intel Core i3 3110M @ 2.40GHz 52 °C
Ivy Bridge 22nm Technology
 
RAM
4.00GB Single-Channel DDR3 @ 798MHz
 
Motherboard
Hewlett-Packard 196F (U3E1) 54 °C
 
Graphics
Generic PnP Monitor (1366x768@60Hz)
Intel HD Graphics 4000 (HP)
 
Storage
698GB Western Digital WDC WD7500BPVT-60HXZT3 (SATA) 35 °C
 
Optical Drives
hp DVDRAM GU70N
 
Audio
Realtek High Definition Audio


BC AdBot (Login to Remove)

 


#2 Jormeno1982

Jormeno1982

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:30 AM

Posted 04 November 2015 - 03:03 PM

Perhaps your sound card has gone bad. Have you tried using another sound card?


Don't settle for less, even a genius asks his questions. - 2pac


#3 Avylli

Avylli
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:30 PM

Posted 04 November 2015 - 03:04 PM

Perhaps your sound card has gone bad. Have you tried using another sound card?

 

I haven't looked into getting it fixed yet - you suppose I would need to get it checked out?  The sound card is about three years old by now.



#4 Gorbulan

Gorbulan

  • Members
  • 832 posts
  • OFFLINE
  •  
  • Local time:10:30 PM

Posted 04 November 2015 - 03:05 PM

What do you mean by "freak out"? Can you describe what it sounds like in more detail?

 

 

Perhaps your sound card has gone bad. Have you tried using another sound card?

 

He said he uses a laptop so replacing the sound card is not an option.



#5 Avylli

Avylli
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:30 PM

Posted 04 November 2015 - 03:07 PM

What do you mean by "freak out"? Can you describe what it sounds like in more detail?

 

 

Perhaps your sound card has gone bad. Have you tried using another sound card?

 

He said he uses a laptop so replacing the sound card is not an option.

Like it sort of skips like if I'm watching a video the audio skips like a cd in a car, but sometimes it'll stop, and then it'll start over again.



#6 RolandJS

RolandJS

  • Members
  • 4,533 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Austin TX metro area
  • Local time:12:30 AM

Posted 04 November 2015 - 03:16 PM

Are you using VLC or Cyberlink PowerDVD or something similar?  If so, reinstall and restart, sometimes that refreshes the video/sound "drive train."


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#7 Gorbulan

Gorbulan

  • Members
  • 832 posts
  • OFFLINE
  •  
  • Local time:10:30 PM

Posted 04 November 2015 - 03:20 PM

The sound issue occurs when you are using external speakers and/or your headphones? What program are you using when the sound "skips"?



#8 Avylli

Avylli
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:30 PM

Posted 04 November 2015 - 03:21 PM

Are you using VLC or Cyberlink PowerDVD or something similar?  If so, reinstall and restart, sometimes that refreshes the video/sound "drive train."

 

I actually unistalled a bunch of Cyberlink programs as soon as I did a factory reboot, but I still have the Cyberlink YouCam.



#9 Avylli

Avylli
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:30 PM

Posted 04 November 2015 - 03:23 PM

The sound issue occurs when you are using external speakers and/or your headphones? What program are you using when the sound "skips"?

Both my speakers and my headset - I'm using Skype for calls and then Google Chrome for browsing.  It does the skipping when I play games as well - pretty much anything that gives off sound will have issues.



#10 Gorbulan

Gorbulan

  • Members
  • 832 posts
  • OFFLINE
  •  
  • Local time:10:30 PM

Posted 04 November 2015 - 03:42 PM

Could be a software issue, but...it's more likely a hardware issue. Like a loose connection inside the laptop. I have had cheap laptops give me sound issues as well. An Alienware I had would give off brief static and distortion when playing games.

 

You said "factory reboot", that means you reinstalled Windows or reverted to Windows to an earlier state? If so, it sounds more like a hardware issue.

 

You said you have the latest version of the audio driver, did it also have the issue with the older version of the driver?

 

Since you said the audio driver is up to date, see if there is an update for the laptops BIOS.



#11 Avylli

Avylli
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:30 PM

Posted 04 November 2015 - 03:57 PM

Could be a software issue, but...it's more likely a hardware issue. Like a loose connection inside the laptop. I have had cheap laptops give me sound issues as well. An Alienware I had would give off brief static and distortion when playing games.

 

You said "factory reboot", that means you reinstalled Windows or reverted to Windows to an earlier state? If so, it sounds more like a hardware issue.

 

You said you have the latest version of the audio driver, did it also have the issue with the older version of the driver?

 

Since you said the audio driver is up to date, see if there is an update for the laptops BIOS.

 

I'll try that once I'm off work.



#12 RolandJS

RolandJS

  • Members
  • 4,533 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Austin TX metro area
  • Local time:12:30 AM

Posted 04 November 2015 - 04:05 PM

Ok, maybe try reinstalling Skype, Cyberlink PowerDVD and/or VLC, then restarting.

[Two of us are posting at the same time.]


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#13 Avylli

Avylli
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:30 PM

Posted 04 November 2015 - 10:58 PM

Ok, maybe try reinstalling Skype, Cyberlink PowerDVD and/or VLC, then restarting.

[Two of us are posting at the same time.]

Doesn't Cyberlink PowerDVD cost money to download?  All I found is 14 & 15 and they're trials - I'm not sure if that's what I need though. :(



#14 RolandJS

RolandJS

  • Members
  • 4,533 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Austin TX metro area
  • Local time:12:30 AM

Posted 05 November 2015 - 10:05 AM

VLC is free.  :)  There are several other audio/video players that are free.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#15 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,714 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:10:30 PM

Posted 05 November 2015 - 10:23 AM

Press the Windows key windowskey_zps092d5c75.png and the X key together.

 

In the menu that opens select Device Manager.

 

When the Device Manager opens scroll down to Sound, video and game controllers.

 

Click/tap on the diamond to the left to expand the list of devices.

 

Double click/tap on Realtek High Definition Audio.

 

Click/tap on the Driver tab, then click/tap on uninstall.

 

Restart the computer and the installation wizard will install a new driver for this.


Edited by dc3, 05 November 2015 - 10:24 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users