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Cannot access one website on my network, outside of my network it loads fine


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11 replies to this topic

#1 Ron Codpiece

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Posted 04 November 2015 - 09:41 AM

Hello. I have a problem recently where this website I try to browse to for an online Madden video game league simply will not load. I can access it and use the forum just fine on my phone via cellular connection, or even other WiFi networks. But my phone on my WiFi and either of my computers wired into my router, it never allows me access.

 

I have FIOS and an Actiontech WI424WR router. Every other website works just fine. I have logged into the router and checked every setting I can think of.. firewall, parental controls, access/deny lists, website blocking, nothing looked out of the ordinary. I cannot even ping the website. I also did a complete reset of my router this morning, same issue. Any ideas?



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#2 kaz20

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Posted 04 November 2015 - 10:10 AM

what happens when you try to access it?



#3 Ron Codpiece

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Posted 04 November 2015 - 10:22 AM

Nothing, the connection times out.



#4 Jormeno1982

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Posted 04 November 2015 - 04:03 PM

Perhaps it is a host file issue. There a couple of things that are very important that you will need to do first. Please go to Start > control panel > appearance and personalization > folder options > click on the view tab > choose hidden files and folder and select show hidden files and folders. And uncheck hide extensions for known file types. ( This will allow you to view hidden files and show .txt files. 

 

Once those steps are completed please make a copy of your host file and open up the copy and place the IP address of the site you are trying to access. If you are not able to ping the website you can go here to find the IP . http://en.utrace.de/ You can type the IP address in the empty space in the host file. save it and make sure that you save it as all files types and make sure that .txt is not at the end. Reboot and let me know if this works.


Don't settle for less, even a genius asks his questions. - 2pac


#5 Ron Codpiece

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Posted 04 November 2015 - 05:10 PM

I tried that, sadly it made no difference.

 

I don't think anything on my PC is the problem, or at least I don't see how it could be. My phone will also not load the site at all connected to my own network. I really don't get it.



#6 Jormeno1982

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Posted 05 November 2015 - 01:33 PM

I tried that, sadly it made no difference.

 

I don't think anything on my PC is the problem, or at least I don't see how it could be. My phone will also not load the site at all connected to my own network. I really don't get it.

 

Can you plug your laptop or desktop directly to your modem and see if you can access the website that way? If you can the issue is with your network. If you can't I would call your ISP.


Don't settle for less, even a genius asks his questions. - 2pac


#7 Jormeno1982

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Posted 05 November 2015 - 01:34 PM

 

I tried that, sadly it made no difference.

 

I don't think anything on my PC is the problem, or at least I don't see how it could be. My phone will also not load the site at all connected to my own network. I really don't get it.

 

Can you plug your laptop or desktop directly to your modem and see if you can access the website that way? If you can the issue is with your network. If you can't I would call your ISP. Also can you go to start > run > type in cmd and hit enter. type this in your console. tracert websitename. place copy and paste results here.

 


Don't settle for less, even a genius asks his questions. - 2pac


#8 Ron Codpiece

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Posted 05 November 2015 - 07:48 PM

I should have explained it better but I have Verizon FIOS, there is no modem. I run the coax from the wall into my router and that's it.



#9 Jormeno1982

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Posted 06 November 2015 - 04:00 PM

I should have explained it better but I have Verizon FIOS, there is no modem. I run the coax from the wall into my router and that's it.

 

Ron,

 

Your modem would be your router. I would still need to have you direct connect and please provide the trace route.


Don't settle for less, even a genius asks his questions. - 2pac


#10 Ron Codpiece

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Posted 07 November 2015 - 10:05 PM

My PC is always directly connected to the router. The only thing I run off of it wireless is my phone, which also cannot access the forum. Here is the result of the tracert:

C:\Windows\system32>tracert px1sports.com

Tracing route to px1sports.com [192.190.85.39]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     7 ms     7 ms     6 ms  L100.DLLSTX-VFTTP-87.verizon-gni.net [68.238.152
.1]
  3    12 ms    15 ms    12 ms  G101-0-0-7.DLLSTX-LCR-22.verizon-gni.net [100.41
.4.176]
  4     *        *        *     Request timed out.
  5     9 ms     8 ms     9 ms  0.ae2.BR2.DFW13.ALTER.NET [140.222.225.53]
  6    42 ms    10 ms    13 ms  204.255.168.158
  7    12 ms    11 ms     8 ms  ae-5.r23.dllstx09.us.bb.gin.ntt.net [129.250.3.2
08]
  8    46 ms    51 ms    49 ms  ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.1
54]
  9    61 ms    61 ms    61 ms  ae-3.r20.sttlwa01.us.bb.gin.ntt.net [129.250.3.1
25]
 10   156 ms   155 ms    63 ms  ae-1.r05.sttlwa01.us.bb.gin.ntt.net [129.250.5.4
7]
 11    61 ms    66 ms    60 ms  xe-0-0-0-35.r05.sttlwa01.us.ce.gin.ntt.net [129.
250.202.246]
 12   149 ms    62 ms    62 ms  216.182.84.153
 13   164 ms   142 ms    63 ms  vlan19.sea-csr00.wdc01.adhost.net [173.240.48.4]

 14    61 ms    61 ms    61 ms  216.211.135.117
 15   153 ms   132 ms    61 ms  vz28-wa.privatesystems.net [199.193.177.28]
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.


Edited by Ron Codpiece, 07 November 2015 - 10:06 PM.


#11 Ron Codpiece

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Posted 09 November 2015 - 12:31 AM

So I chatted with Verizon and they reset my box outside of my house and it fixed it. Thanks for the help and advice, I completely forgot tracert existed.



#12 Jormeno1982

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Posted 10 November 2015 - 10:19 AM

So I chatted with Verizon and they reset my box outside of my house and it fixed it. Thanks for the help and advice, I completely forgot tracert existed.

 

Sweet glad they go you going.


Don't settle for less, even a genius asks his questions. - 2pac





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