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Photo

Windows Photo Viewer Prints Blank - Fixed, Now Back


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7 replies to this topic

#1 Angel Rodriquez

Angel Rodriquez

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Posted 03 November 2015 - 09:16 PM

OK, I seem to be having the same issue that many others have had in the past, described here:

http://answers.microsoft.com/en-us/windows/forum/windows_7-pictures/windows-7-wont-print-through-photo-viewer-and/35775d90-4e4c-4d86-ad46-b4576ca85255

This literally started out of nowhere. I would open images in Windows Photo Viewer and print them without any issue. Then, out of nowhere my images stopped printing.

The photo preview loads just fine. I can select the printer just fine. But when I send it to print, the printer starts up and spools the paper through and EVERYTHING about it says it is printing the image just fine. The problem is: not a single drop of ink makes it onto the page. The page is literally blank.

I can print from other programs just fine. The printer is not the issue.

Reading this thread:

http://answers.microsoft.com/en-us/windows/forum/windows_7-pictures/windows-7-wont-print-through-photo-viewer-and/35775d90-4e4c-4d86-ad46-b4576ca85255

 

It seems there may be issues with the display profiles. I have tried several of the solutions to no avail. At one point I did a system restore and somehow miraculously got it to work again but then something happened once more and the problem came back. I tried to go back to system restore, but out of nowhere-- recent system restore points had been deleted and the latest one was over 3 years old. I am not going to system restore to 3 years back just to solve this one minor problem.



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#2 hamluis

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Posted 04 November 2015 - 11:15 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Angel Rodriquez

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Posted 04 November 2015 - 08:12 PM

Here is the Speccy URL: http://speccy.piriform.com/results/GrTnq61xJcaw1GMImNYHmbi

[attachment=172520:Speccy.txt]

And results from MiniToolBox:

[attachment=172519:MiniToolBox.txt]

MiniToolBox by Farbar  Version: 02-11-2015
Ran by Angel Rodriquez (administrator) on 04-11-2015 at 16:59:14
Running from "C:\Users\Angel Rodriquez\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP Pavilion dv7 Notebook PC Manufacturer: Hewlett-Packard

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/03/2015 03:04:52 PM) (Source: Application Hang) (User: )
Description: The program vlc.exe version 2.2.1.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 194c
Start Time: 01d1168bf51831e6
Termination Time: 5
Application Path: C:\Program Files (x86)\VideoLAN\VLC\vlc.exe
Report Id: 47d8397c-827f-11e5-9a77-101f7413415f

Error: (11/02/2015 03:57:31 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Networking.RtcDll,language="*",processorArchitecture="X86",publicKeyToken="6595b64144ccf1df",type="win32",version="5.2.1002.3"1".
Dependent Assembly Microsoft.Windows.Networking.RtcDll,language="*",processorArchitecture="X86",publicKeyToken="6595b64144ccf1df",type="win32",version="5.2.1002.3" could not be found.  Please use sxstrace.exe for detailed diagnosis.

Error: (11/02/2015 03:57:31 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Networking.RtcDll,language="*",processorArchitecture="X86",publicKeyToken="6595b64144ccf1df",type="win32",version="5.2.1002.3"1".
Dependent Assembly Microsoft.Windows.Networking.RtcDll,language="*",processorArchitecture="X86",publicKeyToken="6595b64144ccf1df",type="win32",version="5.2.1002.3" could not be found.  Please use sxstrace.exe for detailed diagnosis.

Error: (11/02/2015 03:57:25 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
   Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {207abfa9-461b-45f0-9b03-612d941e3c0d}

Error: (11/02/2015 03:57:16 PM) (Source: Application Hang) (User: )
Description: The program MaxDrivrUpdater.tmp version 51.52.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: e84
Start Time: 01d115ca2df1b859
Termination Time: 2
Application Path: C:\Users\ANGELR~1\AppData\Local\Temp\is-UJ96V.tmp\MaxDrivrUpdater.tmp
Report Id:

Error: (11/02/2015 03:57:04 PM) (Source: Application Hang) (User: )
Description: The program setup_ospd_us.tmp version 51.52.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1e5c
Start Time: 01d115ca0bd560ec
Termination Time: 2
Application Path: C:\Users\ANGELR~1\AppData\Local\Temp\is-CHEO3.tmp\setup_ospd_us.tmp
Report Id:

Error: (11/02/2015 03:54:28 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 41.0.2.5765, time stamp: 0x561ef9f1
Faulting module name: mozglue.dll, version: 41.0.2.5765, time stamp: 0x561ee53f
Exception code: 0x80000003
Fault offset: 0x0000ec91
Faulting process id: 0x1584
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (11/02/2015 02:11:14 PM) (Source: Google Update) (User: HPPavilionDV7)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072e

Error: (11/02/2015 08:11:14 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2044

Error: (11/02/2015 08:11:14 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2044

System errors:
=============
Error: (11/04/2015 03:17:44 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (11/04/2015 03:17:20 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the IncrementFoobar service to connect.

Error: (11/04/2015 03:16:29 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:05:14 PM on ‎11/‎4/‎2015 was unexpected.

Error: (11/04/2015 08:49:26 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureCommand with the following error:  %%5

Error: (11/04/2015 08:45:03 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:  %%5

Error: (11/04/2015 08:36:27 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:  cdrom

Error: (11/04/2015 08:35:42 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the IncrementFoobar service to connect.

Error: (11/03/2015 10:58:04 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureCommand with the following error:  %%5

Error: (11/03/2015 10:53:52 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:  %%5

Error: (11/03/2015 10:45:03 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:  cdrom

Microsoft Office Sessions:
=========================
Error: (11/03/2015 03:04:52 PM) (Source: Application Hang)(User: )
Description: vlc.exe2.2.1.0194c01d1168bf51831e65C:\Program Files (x86)\VideoLAN\VLC\vlc.exe47d8397c-827f-11e5-9a77-101f7413415f

Error: (11/02/2015 03:57:31 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Networking.RtcDll,language="*",processorArchitecture="X86",publicKeyToken="6595b64144ccf1df",type="win32",version="5.2.1002.3"C:\Program Files (x86)\Itibiti Soft Phone\Itibiti.exe

Error: (11/02/2015 03:57:31 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Networking.RtcDll,language="*",processorArchitecture="X86",publicKeyToken="6595b64144ccf1df",type="win32",version="5.2.1002.3"C:\Program Files (x86)\Itibiti Soft Phone\Itibiti.exe

Error: (11/02/2015 03:57:25 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
Operation:
   Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {207abfa9-461b-45f0-9b03-612d941e3c0d}

Error: (11/02/2015 03:57:16 PM) (Source: Application Hang)(User: )
Description: MaxDrivrUpdater.tmp51.52.0.0e8401d115ca2df1b8592C:\Users\ANGELR~1\AppData\Local\Temp\is-UJ96V.tmp\MaxDrivrUpdater.tmp

Error: (11/02/2015 03:57:04 PM) (Source: Application Hang)(User: )
Description: setup_ospd_us.tmp51.52.0.01e5c01d115ca0bd560ec2C:\Users\ANGELR~1\AppData\Local\Temp\is-CHEO3.tmp\setup_ospd_us.tmp

Error: (11/02/2015 03:54:28 PM) (Source: Application Error)(User: )
Description: plugin-container.exe41.0.2.5765561ef9f1mozglue.dll41.0.2.5765561ee53f800000030000ec91158401d115c681778175C:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozglue.dll0d4135fa-81bd-11e5-9b06-101f7413415f

Error: (11/02/2015 02:11:14 PM) (Source: Google Update)(User: HPPavilionDV7)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072e

Error: (11/02/2015 08:11:14 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2044

Error: (11/02/2015 08:11:14 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2044

CodeIntegrity Errors:
===================================
  Date: 2015-03-04 00:28:16.682
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-03-04 00:28:16.616
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-03-04 00:28:16.554
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-03-04 00:28:16.496
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-02-21 17:01:00.889
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-02-21 17:01:00.842
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-02-21 17:01:00.795
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-02-21 17:01:00.733
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-12-21 01:22:13.108
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-12-21 01:22:13.049
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

=========================== Installed Programs ============================
µTorrent (HKLM-x32\...\uTorrent) (Version: 2.0.0 - )
4K Video Downloader 3.6 (HKLM-x32\...\4K Video Downloader_is1) (Version: 3.6.3.1785 - Open Media LLC)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 13.0.0.111 - Adobe Systems Incorporated)
Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.4.980 - Adobe Systems Incorporated.)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Photoshop CS5.1 (HKLM-x32\...\{9158FF30-78D7-40EF-B83E-451AC5334640}) (Version: 12.1 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{3BF3599D-7F28-C60B-1C5D-82BFD4E5EF33}) (Version: 3.0.838.0 - Advanced Micro Devices, Inc.)
Any Video Converter Ultimate 5.7.0 (HKLM-x32\...\Any Video Converter Ultimate_is1) (Version:  - Any-Video-Converter.com)
Any Video Converter Ultimate Crack version 4.3.9 (HKLM-x32\...\{2C9EF00C-4A3D-41B2-A1B3-D05A3EB0B193}_is1) (Version: 4.3.9 - Anvsoft)
AOMEI PE Builder 1.4 (HKLM-x32\...\{A83692F5-3E9B-4E95-9E7E-B5DF5566909D}_is1) (Version:  - AOMEI Technology Co., Ltd.)
Apple Application Support (32-bit) (HKLM-x32\...\{7FE25256-B7C1-480D-B736-10A67A833AEA}) (Version: 3.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{B255D495-4734-4E9B-B4F5-96702FD4A7B9}) (Version: 3.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{5D61F006-168C-4B8B-B7FD-F113C10AE0E4}) (Version: 8.2.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
BlueStacks App Player (HKLM-x32\...\BlueStacks App Player) (Version: 0.9.17.9138 - BlueStack Systems, Inc.)
BlueStacks Notification Center (HKLM-x32\...\{4FCF716C-CEB4-499D-AFB8-A5375105EC2A}) (Version: 0.9.17.9138 - BlueStack Systems, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Canon Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version:  - )
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version:  - )
Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version:  - )
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version: 3.1.1 - Canon Inc.)
Canon Inkjet Printer/Scanner/Fax Extended Survey Program (HKLM-x32\...\CANONIJPLM100) (Version:  - )
Canon MG3100 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG3100_series) (Version:  - Canon Inc.)
Canon MG3100 series User Registration (HKLM-x32\...\Canon MG3100 series User Registration) (Version:  - )
Canon MP Navigator EX 5.0 (HKLM-x32\...\MP Navigator EX 5.0) (Version:  - )
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version:  - )
Canon Solution Menu EX (HKLM-x32\...\CanonSolutionMenuEX) (Version:  - )
Cisco WebEx Meetings (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
Classic Shell (HKLM\...\{C7FE12E8-0EA9-492F-84B7-9B5F7E31A772}) (Version: 3.5.0 - IvoSoft)
ConvertHelper 2.2 (HKLM-x32\...\{27CC6AB1-E72B-4179-AF1A-EAE507EBAF51}_is1) (Version:  - DownloadHelper)
ConvertXtoDVD 4.1.19.365 (HKLM-x32\...\{DB6AB705-C9BD-40E3-8929-2EA57F36A4FF}_is1) (Version: 4.1.19.365 - )
CutePDF Writer 2.8 (HKLM\...\CutePDF Writer Installation) (Version:  - )
DivX Setup (HKLM-x32\...\DivX Setup) (Version: 2.6.3.88 - DivX, LLC)
DVD Shrink 3.2 (HKLM-x32\...\DVD Shrink_is1) (Version:  - DVD Shrink)
Dynamic Web TWAIN Plug-in (HKLM-x32\...\{E92D0946-51BC-4158-BDE8-5A0F898414D9}) (Version: 8.0.828 - Dynamsoft)
EaseUS Partition Master 10.2 Trial Edition (HKLM-x32\...\EaseUS Partition Master Trial Edition_is1) (Version:  - EaseUS)
Facebook Desktop (HKLM-x32\...\{53DC2CE9-CDE5-8B62-CE8B-0E334ACEB7AA}) (Version: 0.85 - UNKNOWN) Hidden
Facebook Desktop (HKLM-x32\...\com.facebookdesktop.app) (Version: 0.85 - UNKNOWN)
Facebook Video Calling 3.1.0.521 (HKLM-x32\...\{2091F234-EB58-4B80-8C96-8EB78C808CF7}) (Version: 3.1.521 - Skype Limited)
ffdshow [rev 2527] [2008-12-19] (HKLM-x32\...\ffdshow_is1) (Version: 1.0 - )
FileZilla Client 3.11.0.1 (HKLM-x32\...\FileZilla Client) (Version: 3.11.0.1 - Tim Kosse)
Freemake Video Converter version 3.0.2 (HKLM-x32\...\Freemake Video Converter_is1) (Version: 3.0.2 - Ellora Assets Corporation)
Freemake Video Downloader (HKLM-x32\...\Freemake Video Downloader_is1) (Version: 3.0.1 - Ellora Assets Corporation)
GetASFStream (HKLM-x32\...\GetASFStream) (Version:  - )
GmoteServer (HKLM-x32\...\DDA23392-9C73-4909-A221-BC12C6D2664D) (Version: 2.0.2 - Gmote.org)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 46.0.2490.80 - Google Inc.)
Google Drive (HKLM-x32\...\{9C350701-AC04-48BA-A435-BD5E0D82897E}) (Version: 1.25.0523.2491 - Google, Inc.)
Google Talk Plugin (HKLM-x32\...\{CA3DD97D-1FD7-37A7-BD5C-FC4430C8B8E6}) (Version: 5.41.2.0 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoToMeeting 5.2.0.952 (HKCU\...\GoToMeeting) (Version: 5.2.0.952 - CitrixOnline)
Hewlett-Packard ACLM.NET v1.1.0.0 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
HP Product Detection (HKLM-x32\...\{A436F67F-687E-4736-BD2B-537121A804CF}) (Version: 11.14.0001 - HP)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6345.0 - IDT)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.4.0 - LIGHTNING UK!)
Intel PROSet Wireless (HKLM-x32\...\ProInst) (Version:  - ) Hidden
Intel® Chipset Device Software (HKLM-x32\...\{98f335cd-0a32-4b3f-b74c-ef9480e834f0}) (Version: 10.0.27 - Intel® Corporation) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Display Audio Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 6.14.00.3074 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{25FBDA9A-E868-4B3B-B9FF-D923818511A1}) (Version: 14.2.0000 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.6.0.1002 - Intel Corporation)
Intel® PROSet/Wireless WiMAX Software (HKLM\...\{5F588B19-C575-4750-86FD-6ED2B76E61F1}) (Version: 7.50.0000 - Intel Corporation)
iTunes (HKLM\...\{4046F74A-28F8-48C6-A5D3-2AFC472574C1}) (Version: 12.2.0.145 - Apple Inc.)
Java 8 Update 45 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418045F0}) (Version: 8.0.450 - Oracle Corporation)
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - )
Livestreamer 1.12.2 (HKLM-x32\...\Livestreamer) (Version:  - )
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
MEGAsync (HKLM-x32\...\MEGAsync) (Version:  - Mega Limited)
mention (HKLM-x32\...\{D5B47659-900D-4594-BF07-68A5E916CBC7}) (Version: 1.0.28 - mention)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MiniTool Partition Wizard Home Edition 8.1.1 (HKLM-x32\...\{05D996FA-ADCB-4D23-BA3C-A7C184A8FAC6}_is1) (Version:  - MiniTool Solution Ltd.)
Motorola Device Manager (HKLM-x32\...\{28DB8373-C1BB-444F-A427-A55585A12ED7}) (Version: 2.4.5 - Motorola Mobility)
Motorola Device Software Update (HKLM-x32\...\{894AB83D-A9AF-4E54-BFF3-A7262A0A6C13}) (Version: 13.09.3001 - Motorola Mobility) Hidden
Motorola Mobile Drivers Installation 6.3.0 (HKLM\...\{759E6A2F-1F01-45EF-A0C4-22F1B56CB975}) (Version: 6.3.0 - Motorola Mobility LLC)
MozBackup 1.5.1 (HKLM-x32\...\MozBackup) (Version:  - Pavel Cvrcek)
Mozilla Firefox 41.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 41.0.2 (x86 en-US)) (Version: 41.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 41.0.2.5765 - Mozilla)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
Nero 11 Mini Repack (HKLM\...\NMMS11) (Version:  - )
Nero Backup Drivers (HKLM\...\{D600D357-5CB9-4DE9-8FD4-14E208BD1970}) (Version: 1.0.10000.1.0 - Nero AG)
Octoshape add-in for Adobe Flash Player (HKCU\...\Octoshape add-in for Adobe Flash Player) (Version:  - )
odrive (HKLM\...\{BABDD045-6F83-4BFF-8C47-4EE4329D8BC1}) (Version: 1.00.2829 - Oxygen Cloud, Inc.) Hidden
odrive (HKLM-x32\...\{2c459701-1df2-4c37-96d3-f378ecf04c06}) (Version: 1.0.2829 - Oxygen Cloud, Inc.)
PdaNet+ for Android 4.17 (HKLM-x32\...\PdaNet_is1) (Version:  - June Fabrics Technology Inc)
PDF Settings CS5 (HKLM-x32\...\{A78FE97A-C0C8-49CE-89D0-EDD524A17392}) (Version: 10.0 - Adobe Systems Incorporated) Hidden
PeerBlock 1.2 (r693) (HKLM\...\{015C5B35-B678-451C-9AEE-821E8D69621C}_is1) (Version: 1.2.0.693 - PeerBlock, LLC)
Popcorn Time (HKCU\...\Popcorn Time) (Version:  - Popcorn Official)
Port Forward Network Utilities 2.0.1 (HKLM-x32\...\Port Forward Network Utilities) (Version: 2.0.1 - Portforward.com)
PX Profile Update (HKLM-x32\...\{E635F3DC-E92B-6E68-A2E7-BF77298E8584}) (Version: 1.00.1. - AMD) Hidden
QuickTime (HKLM-x32\...\{B67BAFBA-4C9F-48FA-9496-933E3B255044}) (Version: 7.74.80.86 - Apple Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.41.216.2011 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.83 - Realtek Semiconductor Corp.)
RegAce V1.2 (HKLM-x32\...\RegAce_mp1) (Version:  - F&C Interactive)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.1.19.0 - Renesas Electronics Corporation) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.1.19.0 - Renesas Electronics Corporation)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.49.0 - SAMSUNG Electronics Co., Ltd.)
ScreenshotUX 1.6.7 (HKLM-x32\...\ScreenshotUX) (Version: 1.6.7 - Liveov)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Skype™ 6.22 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.22.105 - Skype Technologies S.A.)
SmartFTP Client (HKLM\...\{8079F8D2-FA44-4915-8648-675BA2BFC1AF}) (Version: 5.0.1352.0 - SmartSoft Ltd.)
SocialBro (HKLM-x32\...\{4D789500-CF4D-8C5A-FF46-CC08E23C71CD}) (Version: 0.3.9 - equipo24 S.L.) Hidden
SocialBro (HKLM-x32\...\com.socialbro.air) (Version: 0.3.9 - equipo24 S.L.)
Spotify (HKCU\...\Spotify) (Version: 1.0.16.104.g3b776c9e - Spotify AB)
Streaming Video Recorder V2.2.5 (HKLM\...\{2CD65167-671F-49A3-B6C7-3B919DF028E2}_is1) (Version: 2.2.5 - Apowersoft)
Synaptics TouchPad Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.11.0 - Synaptics Incorporated)
TweetDeck (HKLM-x32\...\{C4ADB67B-C908-4D94-B85E-585D2F3F9118}) (Version: 3.3.7 - Twitter)
UDP Test Tool (HKLM-x32\...\{4F05F005-DEE5-4035-93EF-50CE30A9C273}) (Version: 3.00.0008 - SimpleComTools)
Validity WBF DDK (HKLM\...\{79174AF2-6CB1-42F5-981E-66DCA49391D0}) (Version: 4.3.205.0 - Validity Sensors, Inc.)
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
Verizon Wireless Software Utility Application for Android - Samsung (HKLM-x32\...\{37238BA6-D4FA-480B-A79F-0B529F393527}) (Version: 2.13.0522 - Samsung Electronics Co., Ltd.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WebEx Event Manager for Firefox or Chrome (HKLM-x32\...\{3AEFF547-8889-4D9A-A633-BDF344091C97}) (Version: 28.0.100.321 - Cisco WebEx LLC)
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
WinRAR 4.11 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 4.11.0 - win.rar GmbH)

========================= Memory info: ===================================
Percentage of memory in use: 49%
Total physical RAM: 8139.86 MB
Available physical RAM: 4126.14 MB
Total Virtual: 16277.91 MB
Available Virtual: 11637.22 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:698.54 GB) (Free:11.37 GB) NTFS

========================= Users: ========================================
User accounts for \\HPPAVILIONDV7

Administrator            Angel Rodriquez          Edwin Clark              
Guest                    James Franklin NV 2      Jimmy Coulter NV 3       


**** End of log ****


Edited by hamluis, 04 November 2015 - 08:46 PM.


#4 hamluis

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Posted 04 November 2015 - 08:48 PM

First issue I would address:  insufficient free space on Windows partition.  Free space should approximate 15% or more of total partition size, you are short of that.

 

Louis



#5 Angel Rodriquez

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Posted 04 November 2015 - 08:49 PM

OK.  That really doesn't address the issue, though.



#6 hamluis

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Posted 05 November 2015 - 10:03 AM

Indirectly..it may.  When there is insufficient free space on the Windows partition...Windows may behave strangely.  I think that may fit your situation.

 

Louis



#7 Angel Rodriquez

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Posted 05 November 2015 - 08:09 PM

Indirectly..it may.  When there is insufficient free space on the Windows partition...Windows may behave strangely.  I think that may fit your situation.

 

Louis


Wrong. This was a waste.

I ran CCleaner. That seemed to be a far better solution (it worked) than: oh, maybe delete some files.



#8 hamluis

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Posted 06 November 2015 - 10:20 AM

Nice work, thanks for letting us know.

 

Happy computing :).

 

Louis






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